CX Centric
JANUARY 20, 2021
This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. With retailing, a lot goes under the basic definition of this subject which is the process of making a profit by selling consumer goods or services to customers through multiple channels of distribution.
Confirmit
JANUARY 16, 2017
To this end, Cognita commissioned a Global Customer Experience initiative to support organizational success through a deeper understanding of their customers: the pupils’ parents. Insight from the program has empowered customer-facing staff to engage both potential parents and resolve requests from existing parents more quickly.
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InMoment XI
MARCH 27, 2024
A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. Positive perceptions lead to increased sales and customer loyalty, while negative perceptions can harm sales and brand value.
Maru Group
MAY 28, 2019
A changing economic environment and constantly evolving competitor set means that the customer experience is everything. But how do brands ensure their customer experience cuts above the competition and pulls the right emotional triggers to drive long-term loyalty? Measuring implicit customer reaction.
Maru Group
MAY 28, 2019
A changing economic environment and constantly evolving competitor set means that the customer experience is everything. But how do brands ensure their customer experience cuts above the competition and pulls the right emotional triggers to drive long-term loyalty? Measuring implicit customer reaction.
Maru Group
MAY 28, 2019
A changing economic environment and constantly evolving competitor set means that the customer experience is everything. But how do brands ensure their customer experience cuts above the competition and pulls the right emotional triggers to drive long-term loyalty? Measuring implicit customer reaction.
SurveySensum
FEBRUARY 7, 2024
Ask the right questions to the customers at the right touchpoint. Gathering customer feedback strategically is crucial for understanding their pain points. However, companies often grapple with determining the optimal timing for survey distribution across the customer journey. Well, I’ve always emphasized it.
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