TechSee

AUGUST 14, 2023

Follow on LinkedIn Clare Muscutt, Founder and CEO of Women in CX As a globally recognized leading CX practitioner, Clare has dedicated her career to crafting innovative strategies that balance customer and employee needs with business outcomes.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

One Millimeter Mindset

APRIL 19, 2023

The dynamics and soul and purpose infused and hardwired into that team inspires you professionally. You see, once you have been on teams you absolutely love, your professional DNA is impacted and re-hardwired, moving forward. Also, the personalities and professional backgrounds are all over the place. Meet people where they are.

Consulting 89

Consulting Innovation Leadership Meeting 89

ijgolding

NOVEMBER 21, 2014

The 3rd July 2014 was a significant milestone for me and my career. On this date I became a Certified Customer Experience Professional (CCXP). To now be able to demonstrate that my expertise is worthy of a professional qualification is a wonderful thing. 2 day training course with pre and post work activity.

Customer Experience Professionals 209

Customer Experience Professionals Customer Experience Training Course 209

CX University

JULY 11, 2023

In fact, a study by the Customer Experience Professionals Association found that 72% of employers would agree with that statement. Our program is recognized by the Customer Experience Professionals Association (CXPA) and aligns to their 5 pillars of customer experience.

Customer Journeys 40

Customer Journeys Customer Experience Roadmap Customer Experience Professionals 40

CX Accelerator

SEPTEMBER 24, 2019

But it’s not usually the case that Customer Experience professionals experience the same level of understanding about what they do and what their job roles are for. But when sharing that you’re a CX professional, you might hear a few common things: “I have no idea what CX is.” So how should you go about remedying this?

Tips 282

Tips Customer Centricity Strategy Social Media 282

CX University

JUNE 6, 2023

In the wake of the Covid-19 pandemic, education has experienced a profound transformation, with online learning taking center stage. As professionals juggle their careers, personal lives, and the pursuit of higher education, earning graduate credits and degrees online has emerged as a convenient and flexible option.

Course 52

Course Study Training Customer Experience 52

One Millimeter Mindset

DECEMBER 28, 2022

Yet, during the last two years, my personal and professional perspective was profoundly impacted. This summer, I reunited with professional colleagues whom I had not seen in several years, due to the global health climate. We cherish our friends and family so much more than before, because we have experienced our transience.

Travel 87

Travel Consulting Innovation Leadership 87

Andrew Mcfarland

SEPTEMBER 24, 2022

Because project management is a good career choice , we’re going to discuss a couple of ways to get experience. If you want to pursue project management as a career, it’s important to note that it takes more than technical experience to become a successful project manager. PMP is the project management professional certification.

Management 62

Management Course Communication Leadership 62

Andrew Mcfarland

SEPTEMBER 25, 2022

If you want to pursue project management as a career, it’s important to note that it takes more than technical experience to become a successful project manager. This experience helps you become a more valuable and experienced project manager. Mentorship can play an essential role in the success of your project management career.

Management 62

Management Course Communication Leadership 62

TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

CX Accelerator

SEPTEMBER 24, 2019

But it’s not usually the case that Customer Experience professionals experience the same level of understanding about what they do and what their job roles are for. But when sharing that you’re a CX professional, you might hear a few common things: “I have no idea what CX is.”. So how should you go about remedying this?

Tips 208

Tips Customer Centricity Strategy Social Media 208

ChurnZero

JANUARY 10, 2023

Whether you’re an experienced Customer Success professional looking for a new role, or you’re a newcomer hunting for your first Customer Success position, these are the hiring trends to anticipate and leverage in 2023. The CSM career path expands with the advent of senior-level individual contributor roles and player-coach roles.

Trends 52

Trends Customer Success Self Service Travel 52

CX Accelerator

MARCH 9, 2020

Despite external evidence of their competence, those experiencing this phenomenon remain convinced that they are frauds and do not deserve all they have achieved.”. Having spent the first six years of my professional career working with some of my closest friends in a tight-knit office where my work was well-respected, I got comfortable.

Contact Center 182

Contact Center Social Media Travel Advertising 182

CX Accelerator

MARCH 9, 2020

Despite external evidence of their competence, those experiencing this phenomenon remain convinced that they are frauds and do not deserve all they have achieved.”. Having spent the first six years of my professional career working with some of my closest friends in a tight-knit office where my work was well-respected, I got comfortable.

Contact Center 182

Contact Center Social Media Travel Advertising 182

ShepHyken

JUNE 13, 2023

The point is that we validate our decisions based on our experiences in both our personal and professional lives. So, let’s take it to the customer service and CX world. Jan Carlson, who I’ve written about and talked about since the beginning of my career, came up with the ultimate concept for successfully managing these interactions.

Management 73

Management Interaction Customer Service Training Customer Service 73

CX Accelerator

SEPTEMBER 24, 2019

But it’s not usually the case that Customer Experience professionals experience the same level of understanding about what they do and what their job roles are for. But when sharing that you’re a CX professional, you might hear a few common things: “I have no idea what CX is.”. So how should you go about remedying this?

Tips 182

Tips Customer Centricity Strategy Social Media 182

CSM Magazine

DECEMBER 21, 2022

Few opportunities for professional development. Additionally, pairing less experienced with more seasoned workers is an effective strategy for professional development and talent retention. Offer Opportunities for Professional Growth. Customer service has an undeserved reputation of being a dead-end career.

Industry 52

Industry Customer Service Customer Service Representative Culture 52

ChurnZero

SEPTEMBER 28, 2022

First of all, Customer Success is still experiencing explosive growth, as it has been for the past few years (it was named as a leading emerging job in 2020 ). Customer Success is a relatively new field that’s constantly changing, and it tends to attract people from a wide variety of professional backgrounds.

Training 94

Training Customer Success Customers Culture 94

Oracle

AUGUST 8, 2018

Experience Fulfillment” At the outset of this book’s creation, Paula and Lisa’s vision was that this would be a piece for women, primarily professionals who were attempting to balance careers and families. The final product features a foreword written by Bob, who is now Oracle’s EVP of Global Business Units.

Employee Experience 97

Employee Experience Leadership Consulting Examples 97

Uniphore

NOVEMBER 23, 2021

In professional roles spanning 22 years, he has led large, diverse, and geographically spread teams to sell and deliver complex Consulting, Business Analytics/AI programs, GIS, and process solutions. Gain Expert Insights on Conversational Automation. Uniphore’s vision of our partnerships is that of trusted partners in innovation.

Average Handle Time 130

Average Handle Time Return on Investment e-support Analytics 130

CSM Magazine

FEBRUARY 27, 2024

Foreign languages come into play in several applications: International trade Company expansion Marketing Meetings Partnerships These days, most large businesses are looking for experienced translation services to help take their company to the next level! In Conclusion Working for translation services is an incredibly rewarding career.

Hospitality 52

Hospitality Resources Government Culture 52

TechSee

JUNE 16, 2022

With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management. Jeanne Bliss is the Founder and President of CustomerBliss and Co-Founder of The Customer Experience Professionals Association. He also sits on the board of Directors for CSPN.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

CSM Magazine

MAY 27, 2020

It’s no surprise that many young graduates and even experienced employees search for opportunities to make a career here. The position of a client service manager can be one of the best starts one can have in a career. There are a lot of articles on how to compose a good resume for both experienced people and newcomers.

Advertising 52

Advertising Management How To Course 52

SurveySparrow

NOVEMBER 1, 2021

Well, because everyone wants a great career, especially after the disruptions from the pandemic. Googling hr influencers on the internet will give you boatloads of advice and tips from experienced HR professionals in blogs, social media posts, videos, carousal, and whatnot. It’s great to see 2021 not being the same.

Social Media 98

Social Media Tips Conference Leadership 98

Michel Falcon Experience

NOVEMBER 20, 2019

Employee engagement strategies are one way that I’ve built my business and career. Instead, you must hire engaged professionals and maintain their motivation throughout their tenure with your company. It appears that they excel in everything that they commit to whether they are experienced in the topic or not.

Employee Engagement 89

Employee Engagement Engagement Culture Guest Experience 89

One Millimeter Mindset

JUNE 23, 2021

Do you describe yourself as professionally accessible? Particularly when collaborating with cross functional colleagues from professional disciplines other than your own. Is it time to move one millimeter forward and become more professionally accessible to cross functional colleagues? The choice is yours. Start small.

Meeting 65

Meeting Leadership Innovation Conference 65

One Millimeter Mindset

DECEMBER 10, 2020

Unconscious professional exclusion always sits at the meeting table with us. Professional exclusion is a form of implicit bias: the attitudes and stereotypes which impact our professional (and personal) actions and decisions. Have you experienced this impact in your own teams and workplace?

Innovation 81

Innovation Consulting Meeting Leadership 81

Help Scout

AUGUST 5, 2021

These descriptions of burnout were recently shared with me by customer service professionals. Why are customer service professionals so prone to burnout? They all experienced burnout as an ongoing state of stress at work, building to a sense of complete exhaustion, disengagement, and often helplessness. Offer a path forward.

Customer Service 135

Customer Service How To Customers Resources 135

SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. This is one of the largest gatherings of HR professionals on the planet. HR professionals with more than 15 years of experience in the area of talent acquisition and managing people are its target audience. HR is going through an incredible phase. Impact 2021.

Conference 98

Conference Employee Engagement Leadership Trends 98

ImprintCX Articles

JANUARY 8, 2024

Q: What is the number one lesson you have learned during your CX career journey that you use on a regular basis, that you believe all CX professionals should know? Having worked with hundreds of organizations, I have experienced many pain points; the most common are…. Q: What is your most favorite professional memory?

Banking 52

Banking Leadership Financial Consumers 52

Horizon CX

DECEMBER 31, 2018

As a member of the Customer Experience Professionals Association’s CX Expert Panel, we are asked on an annual basis to offer our thoughts and experiences around CX both past and present, and looking ahead. With that in mind, I offer the following observations and insights. But, from that moment onward, I have never looked back.

Customer Journeys 100

Customer Journeys Chief Customer Officer NPS Consulting 100

Horizon CX

JULY 15, 2019

When I reflect upon the many live training classes I have experienced throughout my career, I can almost picture them, the instructor, and the students as if they happened yesterday. I carried those two business-writing ideas (and many more) with me from that point onward and for my entire career. That didn’t exist back then.

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Course Training Entertainment Exercises 113

Beyond Philosophy

JANUARY 10, 2018

And recent social science research indicates that this trait extends to their careers. Furthermore, because I had experienced failure in school and succeeded professionally in spite of it, I wasn’t afraid of failing (well, not very afraid, anyway) when I started Beyond Philosophy. Past Experiences Influence Your Customers Too.

Consulting 151

Consulting Loyalty Customer Experience Study 151

Russel Lolacher

OCTOBER 3, 2022

In this episode of Relationships at Work, Russel chats with Executive Career Strategist Maureen McCann on taking the right steps for your career transition. Promotion Career Solutions. How do you know when it’s time for a career transition. The many myths of career transitions. PLAY AND SUBSCRIBE. Look at me.

Exercises 98

Exercises Culture Employee Experience Employee Engagement 98

CSM Magazine

FEBRUARY 28, 2023

Working with an experienced expungement lawyer can be essential in resolving a criminal record that is preventing job opportunities. Get Help if You Face Problems If you are facing serious problems at home, it’s best to try and get these issues resolved before you embark on a new career.

Customer Service 52

Customer Service How To Conference Tips 52

CustomerSuccessBox

MARCH 14, 2022

Thus it’s safe to conclude that the customer success industry is a powerful play for a career plan. Read further to know about Customer Success courses that you should be doing in 2022 to grow in your career. Customer Success Manager: Fundamentals to your CSM Career. Creator : Gustavo Escobar Henríquez. Enroll here.

Course 52

Course Training Customer Success Customer Journeys 52

ECXO

APRIL 14, 2023

Become an Open Access CX Professional Business Network member: [link] Check us out here: [link] Subscribe to our Webinar: [link] Learn from the outstanding global companies, SAS, Oracle, and a small growing Finnish startup called @Lumoa, which is also doing a great job in CX.

B2B 52

B2B Engagement Consulting Culture 52