Optimizing Marketing Performance for Telecommunications Brands
Optimove
APRIL 24, 2023
The post Optimizing Marketing Performance for Telecommunications Brands appeared first on Optimove.
The Role of Customer Experience in Telco
Lumoa
JULY 21, 2022
During the pandemic, European telecommunications providers had to meet the need for new services and adjust to a rapidly growing demand. Before delving any deeper, let’s take a moment to define telecom customer experience management (CEM or CXM) and how brands in this industry have historically performed.
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What You Need to Know About Contact Center AI
InMoment XI
JANUARY 16, 2024
Specifically, the world’s leading brands have begun using contact center AI to create a more efficient and effective customer service experience. Improved customer satisfaction not only fosters loyalty but can also lead to positive word-of-mouth, attracting new customers to the brand.
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Brand Passion Report 2019: Top Loved Brands
NetBase
JULY 11, 2019
Using our powerful Next Generation AI capabilities , we captured the most loved brands across the globe to create the Brand Passion Report 2019: Top Loved Global Brands. In it, we share insight around what consumers find so attractive about these brands, from both a category and entity perspective.
Brands 62
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Which Brands Deliver the Best Customer Experience?
Brandwatch CX
JANUARY 30, 2019
We use social media to research brands and get suggestions before we purchase products. We reach out to brands on social media, and expect them to respond to us. As a reflection of both a brand’s promise and a commitment to customer service, social media is every company’s main channel for showcasing customer experience.
Brands 81
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What Telcos Can Learn About CX From Other Industries (And The Other Way Around)
Lumoa
MARCH 8, 2023
In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue. To this end, telcos must be bolder in their approach.
Industry 208
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The Retention Potential of a Good Digital Transformation: See How this Telco Brand Doubled its Number of Campaigns
Optimove
MARCH 10, 2022
It’s especially true when this client is a telecommunications brand. Oh, and even more relevant to how Optimove can help with it, there’s one more thing that makes telco brands prime candidates to maximize the benefits of DX – the data. So, the need for a complete DX, and the potential it holds, are both as high as they can get.
Brands 52
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How partners drive growth through Visual Intelligence Studio
TechSee
MAY 18, 2023
From telecommunications providers to insurance companies, TechSee has formed partnerships with a wide range of organizations eager to integrate VIS into their own customer service and support workflows. Enabling customers to self-serve and complete complex tasks reduces call volume, improves resolution times, and enhances brand reputation.
Self Service 109
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Zenarate Reports Continued Rapid Growth with AI Simulation Training and Appoints Dan Mitzner as New Chief Marketing Officer
CSM Magazine
SEPTEMBER 12, 2023
Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. Agents are often the only human connection brands have with their customers and prospects. The company recorded 153% year-over-year enterprise client growth.
Training 59
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Who’s Hiring Journey Managers?
Kerry Bodine
JANUARY 29, 2019
Banking and other financial services firms accounted for over a third of those in our study—followed by the telecommunications, computer software, and utilities industries, which each accounted for more than 5% of journey managers. We also looked at the industry category listed for each journey manager’s current company on LinkedIn.
Management 234
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CX Day Thoughts on Brand-behind-the-Brand Storytelling
Team HGS
SEPTEMBER 30, 2019
CX Day Thoughts on Brand-behind-the-Brand Storytelling. That’s precisely why brand storytelling is all the rage in today’s world. In the competitive marketplace, brands need a strong narrative to connect to customers—one that engages with empathy and bridges values, preferences—even lifestyle—of company and consumers.
Brands 40
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Zenarate Releases 2022 CX Leaders Trends & Insights, Consumer Edition Report with Execs In The Know
CSM Magazine
NOVEMBER 1, 2022
Zenarate’s AI Coach is used globally in over a dozen countries in 13 languages by leading brands in banking, healthcare, insurance, telecommunications, technology, and travel industries to improve CSAT and NPS, Conversion Rate, and First Call Resolution Scores. Key findings from the report: 1. About Zenarate .
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List of Companies That Outsource Call Centers
Magellan Solutions
MAY 3, 2022
In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. In this article, there are four lines of companies that outsource call centers overseas, these are: Telecommunications and Technology Companies. Financial Institutions.
Call Center 81
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Customer retention in the telecom industry – new thinking
TechSee
JANUARY 7, 2020
With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases.
Business Guide: Five Signs That It’s Time for a New ERP of Food and Beverage
Circular Edge
SEPTEMBER 8, 2023
Δ The post Business Guide: Five Signs That It’s Time for a New ERP of Food and Beverage first appeared on Circular Edge | JD Edwards | NetSuite | Oracle EPM | Oracle ERP Cloud.
Apparel 52
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Four Ways to Increase Meaningful Interactions with Your Customers
CSM Magazine
NOVEMBER 7, 2018
Investing in overall brand experience for customers is one of the most important aspects of any business. By building a happy, loyal customer base that makes brand interaction easy and enjoyable, businesses can ensure that they have the edge over competitors. Consumers are turning to brands which are hassle-free and easy to understand.
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7 Steps to Recession-Proof Your Business
Circular Edge
NOVEMBER 3, 2023
Δ The post 7 Steps to Recession-Proof Your Business first appeared on. Δ The post 7 Steps to Recession-Proof Your Business first appeared on.
Apparel 52
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Zenarate Expands its AI Coach Language Capabilities and Adds New Agent Feedback Reporting
CSM Magazine
OCTOBER 18, 2023
“At Zenarate, we continue to innovate and add more capabilities to our AI Coach platform to help global brands develop top-performing agents,” said Brian Tuite, CEO of Zenarate. The addition of expanded language support is significant for global brands. For more information, visit www.zenarate.com.
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Quickline Speeds Up Customer Service in Contract With Makepositive
CSM Magazine
JUNE 7, 2023
At Makepositive we have built a strong team specialising in the telecommunications industry, and we are excited to be working with Quickline who are at the forefront of rolling out high speed and reliable connectivity to homes and businesses,” said Sam Joyce, Communications & High-Tech Commercial Director at makepositive. “At
Wireless 52
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Zenarate AI Coach Transforms How Agents Learn and Perform Through Natural Language AI Simulation Training
CSM Magazine
JUNE 27, 2023
Agents are often the only human connection brands have with their customers and prospects. To date, Zenarate has delivered more than 16 million agent simulations in 15 languages to name-brand clients in financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries.
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Foundever and Zenarate Announce Strategic Partnership to Revolutionize Customer Experience Training
CSM Magazine
NOVEMBER 2, 2023
.” “We are thrilled to partner with Foundever and bring AI Coach to thousands of agents to ensure exceptional customer experiences for global brands,” said Brian Tuite, co-founder and CEO of Zenarate. About Foundever Foundever is a global leader in the customer experience (CX) industry.
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52 Lesson #2: CX Measurement Is Hot, But It's Not What You Think It Is
PeopleMetrics
JULY 17, 2018
Consider a telecommunications company whose business model is signing up customers for a one-year contract for various wireless services. In this example, VoC would reveal negative customer sentiment immediately, allowing the telecommunications company to course-correct. Market Research vs. VoC. Different Purpose, Different Audience.
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Consumer Love In Australia – Our Latest Brand Passion Report
NetBase
FEBRUARY 28, 2019
Geography is an important social analytics metric – that’s why we venture near and far in our quest to understand consumer love for brands. Our latest NetBase Brand Passion Report 2019: Top Loved Australian Brands reveals insights about brands in the magical land of “Oz” – but there are takeaways for all brands everywhere.
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Why Outsource Inbound Call Center Services? A Comprehensive Guide
Magellan Solutions
OCTOBER 17, 2023
Regulatory Compliance:Mitigation through Outsourcing Businesses that operate in regulated sectors, including healthcare, banking, or telecommunications, need help complying with regulations. Non-compliance is a serious issue because it can result in expensive fines and harm the brand’s reputation. The result?
Call Center 52
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Brand Move Roundup – October 2, 2020
C Space
OCTOBER 2, 2020
The Brand Move Roundup – October 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. retail sales, up from 14% last year.
Brands 40
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How Telecom BPO Services Today Increases Productivity?
Magellan Solutions
MAY 5, 2021
Telecommunication is not a new mode of communication. A better telecommunication system can result in a higher closure rate. An accessible telecommunication process is one way to meet both their emotional and functional needs. Our telecommunication features are also world class. It’s been around since the late 1800s.
Omni-Channel 52
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Announcing the 2023 Pulse Europe GameChanger Award Winners!
Gainsight
NOVEMBER 16, 2023
Telefónica Germany is one of the leading integrated telecommunications providers in Germany. This was achieved by a completely new positioning and engagement strategy, by expanding its scope to product, innovation, and brand. Learn more about how Lara Barnes and her team at Sitecore use Gainsight. Congratulations, GameChangers!
Crash and Churn: survey reveals the customer service fails that cause attrition
TechSee
OCTOBER 2, 2019
The days of long-term customer brand loyalty to brands are over. Today, consumer stickiness is far more dependent upon people’s specific experiences and the level of service they receive. This indicates a clear opportunity for companies to recognize any shortcomings and take corrective action before the customer defects.
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3 Industries That Can Benefit Immediately from Digital Customer Service
NICE inContact
JUNE 11, 2019
Competition among telcos is harder than ever, and brands have got to start differentiating themselves on more than price and product alone. The fact is basic telecommunication services are essentially commodities these days, and everyone knows that competition over price and features only can go so far.
Industry 136
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Who’s Hiring Journey Managers?
Kerry Bodine
JANUARY 29, 2019
Banking and other financial services firms accounted for over a third of those in our study—followed by the telecommunications, computer software, and utilities industries, which each accounted for more than 5% of journey managers. We also looked at the industry category listed for each journey manager’s current company on LinkedIn.
Management 120
120 
Business Guide: Eight Signs Quickbooks is Holding Your Business Back
Circular Edge
JULY 21, 2022
The post Business Guide: Eight Signs Quickbooks is Holding Your Business Back first appeared on Circular Edge | JD Edwards Upgrade Consulting | Oracle CX Cloud.
Apparel 52
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Zenarate AI Simulation Training Releases 2023 CX Agent Report with Execs in The Know
CSM Magazine
MAY 3, 2023
“The CX Agent report verified that the human experience remains high value and the agent role is increasingly important to the brand,” said Brian Tuite, CEO and founder of Zenarate. It helps leading brands accelerate agent speed to proficiency by 56%, improve customer satisfaction scores by 33%, and reduce agent attrition by 32%.
Training 52
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Bank Branch Innovation Like Never Before: 5 Brands Redefining Tradition
Avaya
OCTOBER 25, 2017
5 Brands to Study. Consider these five brands that are redefining the traditional branch concept: JPMorgan Chase’s Card-less Transactions. Consider these five brands that are redefining the traditional branch concept: JPMorgan Chase’s Card-less Transactions. The role of the branch is changing. New capabilities are being built.
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Energy Providers Inundated with Customer Calls Due to Price Hikes, Infinity Data Reveals
CSM Magazine
SEPTEMBER 29, 2022
In order to best service the increasing number of calls, Infinity recommends that utilities providers take the following steps: Upskill Call Agents : brands should consider investing in tools that can give them real-time insights into how call agents are handling calls.
Data 52
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23 Inspiring Women to Watch in 2023
TechSee
MARCH 7, 2023
Fast forward to today, Carol leads the iconic UPS brand. She has led transformation and growth for many of the world’s largest media and telecommunication companies spanning three continents. Tomé, CEO, UPS – A couple of years ago, Carol shared a photo of four generations of her family.
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Zenarate AI Coach Simulation Training Helps Startek Develop Confident Top-performing Agents
CSM Magazine
APRIL 20, 2023
Agents remain at the core of the customer and prospect experience, often providing the only human connection with a brand,” said Brian Tuite, CEO and co-founder of Zenarate. About Startek ® For more than 35 years, Startek has delivered customer experience (CX) excellence for the world’s leading brands.
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What Your Multichannel Marketing Hub Should Be Doing for You – Part I
Optimove
MARCH 9, 2023
It also helps to improve brand awareness, customer loyalty, and ROI by diversifying the marketing mix and reaching customers at different stages of their buying journey. The benefits of an MMH, according to Forrester – Where does your brand stand? This saves time and ensures consistency in your messaging and branding.
Marketing 52
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Why Companies Have a Social Responsibility to Fight the Loneliness Epidemic
Hallmark Business Connections
OCTOBER 27, 2020
Brands should take their customers’ loneliness as a rallying cry to step up and step into roles that bring more human interaction and caring into the world. The majority of Americans interact with at least one business daily—not to mention encountering 4,000 to 10,000 ads every day—so brands hold immense power in turning this tide.
Company 98
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US Companies That Outsource And Remained Recession Proof
Magellan Solutions
APRIL 16, 2020
Almost all P&G brands are known to outsource part of their operations, including sales. For example, P&G’s cosmetic brand Olay outsources some of their sales operations to international service providers. Formerly Wyndham Worldwide Corporation, this Florida-based company has a number of hotel brands all over the world.
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Business Guide What to Look for in Your Next ERP
Circular Edge
JULY 28, 2022
The post Business Guide What to Look for in Your Next ERP first appeared on Circular Edge | JD Edwards Upgrade Consulting | Oracle CX Cloud.
Apparel 52
52 
The Value of a True Cloud ERP Platform
Circular Edge
JULY 28, 2022
The post The Value of a True Cloud ERP Platform first appeared on Circular Edge | JD Edwards Upgrade Consulting | Oracle CX Cloud.
Apparel 52
52 
The 5 trends brands need to address for improved customer service
Eptica
JANUARY 25, 2017
Date: Wednesday, January 25, 2017 The 5 trends brands need to address for improved customer service. This means that brands are forcing consumers to spend more time on the process of receiving satisfactory service. What consumers want is for brands to take ownership of problems, show understanding and sort it out quickly.
Uncovering the “why” delivers higher research ROI for CX leaders
Alida
MARCH 21, 2018
For example, Telstra, Australia’s leading telecommunications provider, adds context to NPS by creating “relationship memory” through My Telstra Experience (MTE), a customer insight community. How insight-driven companies improve and enhance NPS. Relationships bring better customer experiences.
ROI 252
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Five Signs That It’s Time for a New ERP
Circular Edge
JULY 29, 2022
The post Five Signs That It’s Time for a New ERP first appeared on Circular Edge | JD Edwards Upgrade Consulting | Oracle CX Cloud.
Apparel 52
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