CSM Magazine
OCTOBER 18, 2023
“At Zenarate, we continue to innovate and add more capabilities to our AI Coach platform to help global brands develop top-performing agents,” said Brian Tuite, CEO of Zenarate. The addition of expanded language support is significant for global brands. For more information, visit www.zenarate.com.
CSM Magazine
NOVEMBER 1, 2022
Zenarate’s AI Coach is used globally in over a dozen countries in 13 languages by leading brands in banking, healthcare, insurance, telecommunications, technology, and travel industries to improve CSAT and NPS, Conversion Rate, and First Call Resolution Scores. Key findings from the report: 1.
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NobelBiz
FEBRUARY 27, 2024
Hold Queues : Ensures calls are answered promptly, minimizing wait times. Smart Call Routing : Directs calls to the most suitable agent based on expertise, language, or past interactions. This increases the likelihood of first-call resolution. Key Performance Indicators (KPIs) provide valuable insights.
CSM Magazine
NOVEMBER 2, 2023
.” “We are thrilled to partner with Foundever and bring AI Coach to thousands of agents to ensure exceptional customer experiences for global brands,” said Brian Tuite, co-founder and CEO of Zenarate. Ensuring they’re prepared before they ever go live with customers and continuously developing them once they do.
CSM Magazine
JUNE 27, 2023
Agents are often the only human connection brands have with their customers and prospects. With Zenarate AI Coach, customer and prospect-facing agents master the skills necessary to succeed in their role before their first live interaction. And 32% lower agent attrition from agents experiencing early job satisfaction and success.
Magellan Solutions
OCTOBER 17, 2023
Regulatory Compliance:Mitigation through Outsourcing Businesses that operate in regulated sectors, including healthcare, banking, or telecommunications, need help complying with regulations. Non-compliance is a serious issue because it can result in expensive fines and harm the brand’s reputation. The result?
Magellan Solutions
MAY 5, 2021
Telecommunication is not a new mode of communication. A better telecommunication system can result in a higher closure rate. An accessible telecommunication process is one way to meet both their emotional and functional needs. Practice First Call Resolution (FCR). It’s been around since the late 1800s.
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