Lithium

SEPTEMBER 5, 2023

BRAND CONFIDENCE GUIDE: Customer Advocacy Khoros surveyed 1,620 adult consumers to understand better sentiment surrounding the state of consumer confidence in brands and the factors that drive customer loyalty. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

Gamification 52

Gamification Metrics Social Media Tips 52

BirdEye

JUNE 15, 2023

Many leading brands like Tesla, Dropbox, and Airbnb successfully use refer-a-friend programs to grow revenue. Automation guarantees that your referral program gets in front of customers who will most likely share your brand. The more time they get to spend sharing and interacting with your brand, the more their loyalty grows.

Sales 98

Sales Social Media Gamification Brands 98

Playvox

JANUARY 13, 2022

But I bet if you ask most people how they use their devices, they’d say to text, chat, scroll through social media, stream videos or music, and to shop online. In that same poll, 86% of respondents said they expect brands to offer multiple options and flexible times for interacting with their customer service teams. Gamification.

Contact Center 52

Contact Center Gamification Training Social Media 52

CSM Magazine

DECEMBER 5, 2017

The use of video will continue to evolve in the customer service space. There has been an increase in using video to provide customers with things like visual “how to guides” and product demonstrations. Gamification. These are much more effective than trying to illustrate something over the phone.

Self Service 80

Self Service Customer Service Gamification CRM 80

CSM Magazine

MARCH 5, 2024

They can also facilitate communication with doctors and other healthcare providers through messaging, chat, or video calls. Gamification elements, rewards, and social features can motivate patients to continue their treatment plans and adopt healthy behaviors.

Engagement 52

Engagement Healthcare Hospitality Gamification 52

2020 Research

AUGUST 30, 2022

The incentives are rich and the stakes high for today’s brands to implement solutions that improve the customer experience (CX) and user experience (UX). Leading enterprises know having a highly rated CX and UX leads to more loyal customers who can serve as brand ambassadors — the ultimate prize for any company.

Gamification 52

Gamification User Experience Groups Consumers 52

Experience Investigators by 360Connext

MAY 19, 2020

Some will do better with video learning at their pace. For example, if you always have an in-person orientation for your recently hired employees, it might be worthwhile to produce a few short, bite-size videos to reinforce the learning over the first 90 days of employment. This same idea can also apply to employees. Click To Tweet.

Connections 143

Connections Gamification Employee Experience Touchpoint 143

CSM Magazine

MARCH 13, 2022

According to the findings , most companies (89%) in the UK and island of Ireland believe customer experience is an intrinsic part of their brand and it’s everyone’s responsibility to uphold within the organisation. Most companies employ the standard customer support tools and platforms, such as email, phone, and social media.

Self Service 52

Self Service Study Gamification Customer Centricity 52

CSM Magazine

JANUARY 25, 2023

Build a team of brand guardians —as consumers continue to tighten their belts, competition is fiercer than ever and contact centres need to engage more intimately with customers to influence brand perception, win sales and build longer-term loyalty. Calabrio is a trusted ally to leading brands.

Self Service 52

Self Service Gamification Analytics Tips 52

CSM Magazine

DECEMBER 12, 2019

Decision trees have many applications, from analyzing brand expansion opportunities to resource allocation for a product’s marketing campaign. Gamification in the Decision-Making Process. Experts agree that leaders can align each action’s immediate return with the value of its long-term consequences through gamification.

Training 52

Training Tools Gamification Strategy 52

ProProfs Chat

SEPTEMBER 9, 2020

“How do we get ardent customers for our brand?”. Before turning into global names, brands like Starbucks and Amazon might have faced the same challenge. Many studies have shown that investing in your brand advocates will yield more revenue in the long-run. 63% of millennials have similar brand loyalties as their parents.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

CSM Magazine

SEPTEMBER 8, 2023

Gamification is like the sprinkle of excitement atop the cake of shopping. Quizzes that lead to personalized product recommendations , polls that gauge customer preferences, or interactive videos that allow users to choose their narrative; the options are boundless. However, it’s not just about being present everywhere.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

NobelBiz

FEBRUARY 27, 2024

When a call center operates efficiently, it not only reflects well on the immediate interaction but also enhances the overall perception of the brand. Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Lithium

JANUARY 12, 2021

Topbox created an innovative solution for brands to access, analyze, and understand what is driving all that volume in real-time, in one place, to empower you to manage the workload and deliver a better customer experience. We are excited to announce that Khoros has acquired CX innovator Topbox.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

ShepHyken

NOVEMBER 29, 2019

This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. Support experience, overall experience, company culture, quality of product/service, are the major factors that decide how your brand makes the customer feel. More brand recognition, more leads, and more customers. .

Technology 134

Technology Customer Experience Social Media Multi-Channel 134

Playvox

NOVEMBER 16, 2021

In 2019, the lifestyle brand had 12 customer care agents. More companies are using gamification to train their employees. Videos are also available and have knowledge checks throughout to ensure the viewer stays engaged. See why leading brands trust our all-in-one workforce engagement management solution. Listen here.

Management 78

Management Contact Center Gamification Retail 78

Confirmit

MARCH 12, 2019

This year there was a lot of emphasis on engaging with customers across both B2B and B2C markets, including gamification, brand value, social media and more. The focus is on personalization and using things like videos and ABM campaigns to boost campaigns. Inevitably, one of the biggest topics of conversation was GDPR.

Gamification 56

Gamification B2C Social Media B2B 56

Lithium

OCTOBER 12, 2022

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

Gamification 52

Gamification Entertainment Video System 52

Team HGS

NOVEMBER 21, 2017

The best way to describe AR is a blur between virtual reality and gamification. Quick and easy resolution during the installation is critical because, according to recent research by market research firm Parks Associates, only 33% of consumers who encountered problems during product set-up will purchase a similar product from the brand again.

Trends 52

Trends Gamification Effort Score Customer Service Representative 52

RapportBoost

NOVEMBER 5, 2018

is the leading conversational sales analysis platform for brands that use chat, SMS and messenger tools to engage customers. Heidi: We have actually hesitated putting chat on our website, because we wanted so much for Jenny Craig to just be this face-to-face brand and you have to hear a voice and you want to hear a smile.

Contact Center 40

Contact Center Video Sales Training 40

Lumoa

FEBRUARY 9, 2023

If you want to know, how B2C CX is different from B2B CX, check: this insightful article, written by Lynn Hunsaker “ The big difference between B2B customer experience and B2C ” in MarketingMag Brand Experience Brand experience is how you design, see and want your customer experience to be. So why should you care?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

ChurnZero

AUGUST 13, 2021

I would say mix up your medium – maybe sometimes it’s a video or an email or a roundtable where you have 10 different people coming together to facilitate a conversation to learn from each other. Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. Very boring.

Customer Success 98

Customer Success Effort Score Self Service Tools 98

CXApp

AUGUST 21, 2018

It is what directly influences the relationship between customer and brand, and helps drive loyalty. Both involve crafting an environment, community, and stream of events that shape the audience's perception of a brand. This activity deserves to be a priority as it can lead to some truly unique connections. Do they lead by example?

Customer Experience 40

Customer Experience Gamification Employee Experience Social Media 40

SurveySensum

NOVEMBER 10, 2023

Gather valuable insights into how users perceive your brand – are they happy or dissatisfied with their interactions with your website? Customization: Check if the tool allows for customization to match your business’ branding. It employs gamification elements to enhance user experience.

User Experience 52

User Experience Tools Feedback Analysis 52

SurveySparrow

DECEMBER 15, 2021

Increase internal and external user adoption with multiple training types, videos, and multimedia within Salesforce. Boost content engagement with learning plans, gamification, leaderboards, and badges. Key Features. View the progress on your learning goals within Salesforce with reporting and dashboards.

Gamification 52

Gamification CRM Training Financial 52

SurveySensum

SEPTEMBER 5, 2023

It matters because it’s not just about making your SaaS product better; it’s about making your brand stand out. But do you know what keeps them unique from other basic video conferencing platforms? By gamification. This personal touch fosters a stronger connection between your brand and your customers.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

SurveySparrow

JANUARY 26, 2021

Share a company brand video, and the links to the company social media handle, to give them a sneak peek into your company culture and people. Offer detailed information regarding the first day with a first-day Agenda listing out everything – who to meet, where to park, the dress code, whether lunch would be provided etc.

Culture 98

Culture e-support Employee Engagement Gamification 98

SurveySensum

OCTOBER 17, 2023

Check if the tool allows for customization to match your business’ branding. Pros Provides comprehensive data analytics and insights Customer service is pretty quick and helpful Simple, intuitive, and customizable layout Cons Very complicated initial setup Lack brand customization Pricing The tool price starts at $25 per month.

Feedback 52

Feedback Tools Management Knowledge Base 52

ChurnZero

AUGUST 13, 2021

I would say mix up your medium – maybe sometimes it’s a video or an email or a roundtable where you have 10 different people coming together to facilitate a conversation to learn from each other. Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. Very boring.

Customer Success 52

Customer Success Effort Score Self Service Tools 52

Grade.us

NOVEMBER 4, 2019

You can’t just talk about your brand and broadcast what you do. ” At Brighton, we did a video of a colleague reading some web copy out on screen. Psychology and gamification as a marketing tool. Raney: You’ve talked a bit about gamification as a marketing tool in the past, too. It’s horrendous.”

Strategy 29

Strategy Gamification B2B Groups 29

BirdEye

MARCH 29, 2024

Use the shutter button to click a photo or record a video to share on your Instagram story. Or, you can upload images and videos from your gallery. Introduce your brand Instagram Stories is an ideal channel to post content that can incite engagement and humanize your brand for the audience. Here’s an example: 3.

Social Media 107

Social Media Video Guidelines Feedback 107

Lithium

JUNE 7, 2022

Winners will be invited to submit a short video, walking through their success story to be shared with all attendees. Read on to find out to tap into your brand's UGC goldmine. With the addition of TikTok’s moderation in Khoros Care, brands can now moderate their public comments on their owned videos in Khoros.

Self Service 10

Self Service Social Media Roadmap Gamification 10

ProProfs Chat

MARCH 30, 2018

Brand marketing and sales interactions set customer expectations. Limiting customer effort reduces those costs A Good information educates buyers about your brand and offerings. If their preference is video, let them do video calls with your agents. Deliver on your promises. allow them to connect with the app.

Customer Satisfaction 111

Customer Satisfaction How To Effort Score Contact Center 111

SmartKarrot

JANUARY 27, 2022

It is also one of the easiest modes to create awareness of your brand with the help of word-of-mouth. Gamification. You need to look for a platform that is easy to maintain, set up, and integrate with brand needs. For example- Video presentations for product explainers, graphic representations for charts, and more.

Customer Success 19

Customer Success Customer Journeys e-support How To 19

Playvox

APRIL 27, 2023

Synchronous engagement channels include: Voice Live chat Video chat Real-time messaging In an asynchronous channel, people interact without concurrently engaging in an active conversation. Use analytics to measure CX to maintain or exceed customer expectations and brand standards. The gamification software Kahoot!,

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

ChurnZero

JULY 12, 2019

Outstanding brands create connections between customer needs and their solution. Two important components in gamification are surprise and delight. Exactly as your promotional material might be the first point of contact with your brand, your onboarding process is the first point of contact with your product. Check Slack.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

Grade.us

AUGUST 18, 2020

Share photos and videos. You can add or remove these photos at any time; however, you can’t add photos or videos to addresses. My understanding of it was that it was always something to help them get increased review counts through gamification etc, and to model Yelp elite for parity. Maps contribution Points earned.

Social Media 58

Social Media Connections Tips Video 58