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Your A-Z guide about social media reputation management 

BirdEye

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

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Free social media audit template for 2023

BirdEye

Social media is a crucial component of any company’s marketing strategy. With billions of people using social media platforms every day, it’s no wonder businesses are eager to establish a strong online presence. However, simply having a presence on social media just isn’t enough.

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The Link Between RFM & NPS in Ecommerce Growth

Retently

In a highly competitive environment, assessing the success of a DTC brand just by checking the revenue and customer lifetime value is not enough. RFM and NPS are widely used in ecommerce for these purposes. For a quicker result, NPS will do the job as it assesses customer attitude and loyalty to the brand. What is NPS?

Ecommerce 151
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How to Build the Most Effective Personalization Strategy for Your eCommerce

Joe Rawlinson

Ecommerce personalization is the process of tailoring a customer’s online shopping experience to their individual preferences. The Benefits of eCommerce Personalization. When it comes to eCommerce, personalization is key. But what are the specific benefits of eCommerce personalization? The Steps You Need to Take.

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B2B Customer Experience: The Complete Guide

InMoment XI

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. Great customer experiences help your brand achieve differentiation. Great customer experiences improve brand reputation. Loyal customers are also more likely to recommend the business to others.

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5 Brands Building eCommerce Buzz

NetBase

And we’re sharing five brands that are beating the odds and winning eCommerce buzz during a global pandemic. And again when they began rolling out on TRX’s social media channels. . So, when the brand was forced to shut their doors and shift to online retail, Lululemon didn’t seem to skip a beat. Quite a feat!

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Customer Experience in Retail Guide: Explanations, Strategies, & the Future of CX

Lumoa

According to research, 95% of consumers believe customer experience is the key to brand loyalty. We’ll cover its importance, provide strategies for improving it, and look at what the future holds for customer experience in retail. Technology, mainly eCommerce , has changed the way people shop. Let’s get started.

Retail 236