Comm100

MAY 23, 2023

This blog will help you on your way, providing the top automated customer service examples that can be used across industries. In this blog, we will cover some of the most common automated customer service examples that you could adopt to improve your team’s and agents’ efficiency and productivity. What is customer service automation?

Examples 185

Examples Customer Service Chatbots Knowledge Base 185

Kayako

MAY 13, 2022

Three different channels for self-service that are critical for the customer service eco-system: Help Center: a knowledge base where customers can search and find answers to questions and learn how to solve their issues, like updating an account or reviewing return policies. Blog posts. Keep Customers up to Date on Demand Status.

Self Service 275

Self Service Knowledge Base e-support Policies 275

kommunicate

OCTOBER 4, 2023

Last Updated on October 4, 2023 What is Viber? Developed by Rakuten, Japan, Viber is a messaging app that also allows you to make audio and video calls, send voice messages, video messages among others. The post How To Integrate Viber Chatbot With Kommunicate – A Step By Step Guide appeared first on Kommunicate Blog.

Chatbots 59

Chatbots How To Video 59

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects. This adds a personal touch to interior design marketing.

Marketing 110

Marketing Social Media Advertising Tips 110

ShepHyken

JUNE 8, 2018

Users of our photo and video editors are looking to actualize all sorts of unique ideas visually and they come with many questions (hundreds every day). Respond with an automated reply, directing them to an FAQ that probably needs an update, anyway. The worst thing you can do? We’re so against canned responses. Do You Know Yours?

Social Media 75

Social Media Video Case Study Customers 75

Totango

APRIL 6, 2023

Automation to scale and deepen customer engagement Video Business Reviews (VBRs) Creating personalized campaign content for the “tech touch” segment of your customer base is difficult because it’s so time consuming. These new seat licenses are add-ons to any Totango plan, making CS program visibility very accessible.

Innovation 86

Innovation Video CRM Customer Success 86

BirdEye

NOVEMBER 30, 2023

This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. Some tips for travel agencies to accelerate the impact of their social media presence are: Post niche-specific content regularly with photos, videos, and customer experiences.

Travel 109

Travel Marketing Social Media Hotels 109

Comm100

MARCH 14, 2022

In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. As data residency laws are updated to fall in line with modern standards of cloud data storage, governments are becoming more open to cloud environments. Watch the video below for the full story. Meeting accessibility needs.

Government 212

Government Wait Times Video Guidelines 212

Joe Rawlinson

APRIL 3, 2023

They’re more likely to stumble across one of your blogs or product pages and inquire about your services. Include videos in your content Written content is important, but it’s not the only thing to consider when building and updating your website. Video content is a great way to impress both Google and your audience.

Video 78

Video Customer Retention Metrics Strategy 78

ShepHyken

NOVEMBER 15, 2019

Accessing their service and purchase history and proactively offering information on the customer’s potential needs, such as service updates or product training. So there are three ways that your IVR can be updated to offer a customer experience that is consistently refined to be faster, smoother and, yes, more surprising for your customers.

Self Service 93

Self Service Customer Experience Contact Center Interaction 93

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. From the audience perspective, customers use it to keep updated about the latest products, brands and deals.

Video 52

Video Communication Training Social Media 52

kommunicate

MAY 5, 2022

Last Updated on May 6, 2022 The month of April was pretty exciting for us here at Kommunicate, as we rolled out a slew of new, exciting features. Here they are: WhatsApp video messages and Rich message support WhatsApp video messages: We now support video messages on WhatsApp!! Users who had a hard time explaining [.].

Video 52

Video 52

kommunicate

MAY 5, 2022

Last Updated on May 5, 2022 The month of April was pretty exciting for us here at Kommunicate, as we rolled out a slew of new, exciting features. Here they are: WhatsApp video messages and Rich message support WhatsApp video messages: We now support video messages on WhatsApp!! Users who had a hard time explaining [.].

Video 52

Video 52

Lithium

DECEMBER 5, 2023

Some blog areas are limited to Khoros customers only. Strategic Services: Weekly Trend Report 23/11/23 : On this week's Trend Report, we cover the latest TikTok trends, and Industry & Social Media News/Updates, with a dedicated section to OpenAI. Here’s the Atlas content you do not want to miss!

CRM 52

CRM Social Media Video Trends 52

Lithium

AUGUST 1, 2023

Some blog areas are limited to Khoros customers only. Khoros Fresh Features: Episode Two Fresh Features is a recurring video series to help you learn more about significant product releases from the previous quarter, and high-level product focuses for the next quarter. Sign up today ! Here’s the Atlas content you do not want to miss!

Knowledge Base 52

Knowledge Base Report Video Brands 52

Brandwatch CX

MARCH 7, 2023

million blog posts are published every month A 2011 study by AOL/Nielsen showed that 27 million pieces of content were shared every day, and today 3.2 million blog posts are published every month A 2011 study by AOL/Nielsen showed that 27 million pieces of content were shared every day, and today 3.2 The second was Minecraft 9% of U.S

Social Media 98

Social Media Video Advertising Marketing 98

Experience Investigators by 360Connext

JANUARY 8, 2018

Customers complained but it didn’t necessarily impact their loyalty…until the infamous video. ). Once the signs were updated, these customers were so appreciative, they thanked the tellers. This post was written for and a version originally appeared on the CallidusCloud CX blog. Ask your front-line folks. Little things matter.

Customer Journeys 273

Customer Journeys Airlines Social Media Banking 273

Lithium

FEBRUARY 6, 2024

Some blog areas are limited to Khoros customers only. Check out the latest trends and updates to round out the starting month of 2024. A maximum of 10 images, videos, or a combination thereof can be published. The Brand Messenger Modern Chat Preview pane has been updated to more accurately reflect the appearance of the widget.

Social Media 52

Social Media Knowledge Base Report Trends 52

Lithium

JANUARY 2, 2024

Some blog areas are limited to Khoros customers only. The underlying issue has been resolved, and the accurate number of Impressions and Reach will be updated as soon as we receive the data from the API. If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros!

Social Media 52

Social Media CRM Video Contact Center 52

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Video will be Preferred CX Platform. With the mass migration to working from home, video conferencing has become ubiquitous. At the same time, our appetite for video content has grown exponentially. Video-based AI software is the answer to that demand.

Healthcare 130

Healthcare Video Banking Contact Center 130

BirdEye

JULY 6, 2023

This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers. Some popular communications businesses use for this type are welcome messages, referral emails, curated information, periodic newsletters about business updates, etc.

Connections 98

Connections Communication Video Customers 98

delighted

JANUARY 19, 2023

Every quarter, we share out a video that recaps the Delighted product updates that were released over the past three months. Check out the video recap below – and keep reading below to see more details about each of the updates! Read more about the in-app link builder on the blog. Not anymore! Not anymore!

Net Promoter Score 52

Net Promoter Score Policies Survey Guidelines 52

Lithium

JULY 5, 2023

Some blog areas are limited to Khoros customers only. Marketing Announcement: LinkedIn API Update LinkedIn announced that they will be launching a new Community Management API and will be subsequently deprecating the legacy version of this API by June 30, 2023. Here’s the Atlas content you do not want to miss!

Video 52

Video Trends Analytics Report 52

Russel Lolacher

DECEMBER 20, 2021

Drafting and posting regularly on various social media platforms – Instagram, Facebook, Twitter (all written as per the platform) to inform the public of any updates. Receive, review, and edit regular videos to share as we do photos, from a quick and dirty 1mb to multiple gigabytes of drone footage. Speaking of…).

Customer Care 98

Customer Care Transportation Social Media Government 98

BirdEye

MARCH 15, 2024

In this blog, we’ll guide you through how to do this within minutes. If there are any videos or data you might want to access in the future, Access Google’s Takeout feature to back up your content. Is it possible to only delete some videos instead of the entire channel?

Social Media 58

Social Media How To Video Data 58

BirdEye

OCTOBER 30, 2023

So, if you’re looking for a winning strategy to elevate your business’s local prominence, this blog has you covered! Leverage video content For an in-depth understanding of how to apply these to your marketing strategy, Read the blog or jump to your desired section from the table of contents: What is local social media marketing?

Social Media 58

Social Media Marketing Advertising Video 58

AWS Machine Learning

JULY 18, 2022

The primary objective is to reach the audience that doesn’t speak the audio language in the video. Closed captions are part of a different file than the audio/video source and can be turned off and on at the user’s discretion, whereas open captions are part of the video file and can’t be turned off by the user.

e-support 78

e-support Video Examples Training 78

TechSee

JUNE 16, 2022

In his videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Lithium

DECEMBER 7, 2021

It’s the last Atlas highlights blog of the year, and I would like to take a moment to thank everyone who continues to be a part of this community. Here is the latest on Atlas you should know about Some blog areas are limited to Khoros customers only. The Ripple has the latest news, updates, and tips from Khoros curated for you!

Video 52

Video Resources Analytics Chatbots 52

Kustomer

MARCH 4, 2022

In a blog post from a few weeks ago , we discussed the concept of view logs and how to dig through them in order to create Workflows. For more on how to access view logs as well as the types of data they can speak to, you can reference the blog post linked above. Workflow Actions & Conditions.

Travel 98

Travel Data Knowledge Base Video 98

Circular Edge

DECEMBER 13, 2023

Additional Resources JD Edwards Announcement: Release 24 (includes videos, tutorials, OBE’s for R24): [link] JDE E1 9.2 which supports Applications 9.2 and is only available for 64-bit Tools Foundation. Reach out to us to learn how we can support your success.

Analysis 52

Analysis Government Innovation Tools 52

Circular Edge

DECEMBER 13, 2023

Additional Resources JD Edwards Announcement: Release 24 (includes videos, tutorials, OBE’s for R24): [link] JDE E1 9.2 which supports Applications 9.2 and is only available for 64-bit Tools Foundation. Reach out to us to learn how we can support your success.

Analysis 52

Analysis Government Innovation Tools 52

NobelBiz

APRIL 2, 2024

This can help contact centers tackle seasonality and unpredicted activity spikes with virtually no infrastructure update. Resource management, hardware updates, and operations scaling (such as onboarding new agents) are taken off the shoulders of the management team. All enabled by NobelBiz leading contact center technology.

Contact Center 105

Contact Center Self Service Omni-Channel CRM 105

ViiBE Blog

AUGUST 9, 2021

ViiBE Blog. Update your hiring practices. ViiBE’s real-time video assistance solution helps agents escalate issues when a phone call isn’t sufficient to solve complex problems. Get updates and learn from industry experts. Using video communication technology to reach SDG 9. Call Center , Customer experience.

Call Center 52

Call Center Self Service First Call Resolution Contact Center 52

SaleMove

MARCH 5, 2021

From those questions, PwC identifies 5 key priorities: Being a part of the solution: re-establish trust Updating and optimizing operations for the return to work Capitalizing on the opportunities for transformation Driving acquisition and collaboration Balancing stability and growth.

Banking 89

Banking Case Study Financial Video 89

BirdEye

AUGUST 29, 2023

This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. But, email support still provides a useful opportunity for your business to improve customer satisfaction, with regular communication on product updates, order information, and surveys.

Customer Satisfaction 98

Customer Satisfaction Chatbots Social Media Omni-Channel 98

BirdEye

OCTOBER 19, 2022

This blog will tell you everything you need to know about Google My Business websites – what they are, the benefits of using one, how to get started, and more. Easy-to-use interface: The Google My Business website builder is easy to use, and you can add photos, videos, and text to create a website that truly showcases your business.

Tips 98

Tips Hotels Social Media Video 98