Centercode

JULY 6, 2023

No matter what role you play in the development of a product, at some point you may be tasked with running a beta test. To continue on with our blog series outlining the various objectives people in different roles have during a beta test, this week we’ll be outlining the specific objectives that product managers […]

Management 52

Management 52

Zonka Feedback

NOVEMBER 29, 2021

Product managers are often tasked with coming up with solutions to customer problems. The problem with a lot of product managers is that they don't know what to look for when trying to understand the needs and issues of their customers. Let’s get into it.

Management 98

Management Customer Satisfaction Customers Customer Experience 98

Centercode

AUGUST 16, 2023

We’re a guest author today on the On Product Management blog. Our post takes a look at how to know when you’re ready for beta and includes checklists to help determine product, team, and tester readiness. Big thank you to the On Product Management team for letting us visit! Check out the post now!

Management 40

Management How To 40

SurveySensum

SEPTEMBER 26, 2023

Have you ever poured your heart and soul into creating a product, only to find that it languishes in the market, struggling to gain traction? As a product manager, this can be a disheartening experience. In the competitive world of SaaS, the battle for customer retention and product adoption can be fierce.

Strategy 52

Strategy Management User Experience Measurement 52

Calabrio

SEPTEMBER 9, 2020

You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. Companies that would have never allowed employees to work from home – have now uncovered a well of productivity they didn’t know they had. Are they personally doing okay?

Contact Center 147

Contact Center Customer Satisfaction Video Technology 147

Comm100

JUNE 15, 2022

A customer experience program refers to the applied processes and methods that enable an overall customer experience management strategy. Simply, it refers to how you manage the experience and happiness of your customers across the business, using a range of tools and practices to make life easier for your clients.

Brands 215

Brands Customer Experience Customer Journeys Net Promoter Score 215

Totango

MAY 17, 2021

Product engagement tells you how actively customers are using your product or platform. You can measure product engagement by selecting key performance indicators. Systematically tracking these KPIs positions you to proactively manage and improve engagement. What Is Product Engagement? Product adoption.

Engagement 62

Engagement Management How To Metrics 62

Comm100

MAY 25, 2022

For contact centers, and managers responsible for providing excellent customer service, this has exacerbated personnel problems. Typically, contact centers experience demand spikes because of holidays, seasonal changes, service issues, and product recalls. Customer service representatives were not immune to this either. Conclusion.

Contact Center 130

Contact Center Customer Service Omni-Channel Social Media 130

Comm100

DECEMBER 8, 2020

It takes careful management of a lot of moving parts. Other benefits of using a chatbot are: Increased sales by improving customer support and satisfaction levels They help you save on costs for customer support representatives ( up to 30% ) They save you the time you’d normally invest in managing customer support. Enter automation.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. Complacency is not an option as agents, supervisors and contact center managers are forced to become more strategic, taking on increasingly critical new responsibilities to deliver engaging customer experiences.

Contact Center 130

Contact Center Self Service Analytics Banking 130

ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog.

Customer Success 98

Customer Success Consulting Metrics Customer Centricity 98

Call Experts

DECEMBER 29, 2022

Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. The best blogs are not only informative but also fun to read. Call Experts Top 5 Customer Service Blogs of 2022 . Read more at this blog !

Customer Service 52

Customer Service Contact Center Customers Trends 52

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among other intriguing things—to serve as a lead programmer at an Inc. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform.

Social Media 132

Social Media Chatbots ROI Brands 132

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Case Study Resources Customers 52

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. As well as their actionable customer success platform they provide a widely respected blog. Intercom Blog.

Customer Success 64

Customer Success Customer Centricity Consulting B2B 64

Comm100

FEBRUARY 15, 2022

It’s all the product of the on-demand economy, which has come to dominate across industries and has forced organizations to rethink the way they do business and provide customer service. It heavily utilizes digital technology products and services to cater directly to customer needs. Leverage instant-response CS solutions.

Self Service 130

Self Service Consumers Customer Service Social Media 130

C3Centricity

FEBRUARY 13, 2024

Businesses that embrace these practices not only enhance their products and services but also craft exceptional customer experiences, setting themselves apart from the competition. For instance, Toyota, through its Kaizen philosophy, has seen a significant reduction in production costs and an increase in vehicle quality.

Customer Insights 226

Customer Insights Feedback Social Media Customer Satisfaction 226

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Keeping workflows flexible and scalable helps maintain productivity even as business needs evolve.

How To 130

How To Chatbots Omni-Channel Social Media 130

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . For many people in this world, the idea of handling customer service is daunting.

Contact Center 52

Contact Center Call Center Trends Healthcare 52

Wootric CX Blog

APRIL 7, 2021

In the world of software development, Product Managers must integrate customer insights — delights, frustrations, and pain points — into product development. During startup mode, it’s easy to interact with customers every day, inputting their feedback directly into product roadmaps. .

Feedback 52

Feedback Customer Journeys Management How To 52

NobelBiz

MARCH 24, 2022

ACD is the primary characteristic that separates a telephone system from a switchboard, which lacks this functionality and call center software, which requires a dynamic and efficient automated call distribution system to manage a large volume of calls with limited resources. What are the technologies your call center needs for call queueing?

Contact Center 52

Contact Center Call Center Poor Customer Service System 52

ShepHyken

OCTOBER 4, 2019

In 2020 , customer experience will overtake price and product quality as the key brand differentiator. In the words of Gallup, a management consulting company, customer engagement is a customer’s psychological or emotional attachment to a product, company, or brand. Customer engagement guarantees business growth and success.

Brands 121

Brands Engagement How To ROI 121

ShepHyken

FEBRUARY 9, 2018

Brand advocacy simply means that people who love your brand will continue to support your company and promote your services or products to new customers organically. While product knowledge may be vital to providing good customer service, the ability to communicate with customers is just as important. What is brand advocacy?

Customer Service Training 153

Customer Service Training Training Brands Customer Service 153

Comm100

JUNE 25, 2020

Before devoting her work full time to technical writing, she managed—among other intriguing things—to serve as a lead programmer at an Inc. Promoting a brand is more than just talking about what products or services you have to offer. People aren’t going to remember what product you tried to sell them in an email blast.

Customer Service 130

Customer Service Social Media Policies Consumers 130

ShepHyken

AUGUST 2, 2019

These kinds of customer support groups are there to assist when people have problems using their products or services. On the phone, contact is easier to manage due to the fact that you can get away with your body language and facial expressions. One way you could be contacting your customers is by phone. Face to Face. Be respectful.

Customer Service 111

Customer Service Training Customers Tips 111

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Today’s Product teams are under increasing pressure to deliver outstanding products and exceptional user experiences. Three new market dynamics have contributed to the evolution of our product expectations: Subscription models. Fierce competition.

Metrics 65

Metrics Net Promoter Score Management How To 65

ShepHyken

APRIL 5, 2019

With the power of the cloud contact center behind them, modern chatbots are capable of combing through product listings, making intelligent suggestions, and learning customer requirements. This means that they can recommend products that are useful to your target audience.

Chatbots 116

Chatbots Customer Experience Contact Center Ecommerce 116

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Here are several areas that virtual web assistants can optimize productivity for busy companies.

Company 95

Company CRM e-support Resources 95

ShepHyken

AUGUST 30, 2019

Most companies tell their customers about other products and services related to their purchase, but fail to mention why these products and services are valuable. There will always be different types of customers for your products and services. You have to do the same for your products and services.

Loyalty Programs 105

Loyalty Programs Loyalty Lifetime Customer Poor Customer Service 105

Gainsight

APRIL 23, 2019

We asked our Pulse 2019 speakers for the best advice they’ve ever received and we’re sharing it with you so you can take your product and career to the next level. These tips are just a taste of the product experience best practices that will be shared at Pulse 2019. Tip #2: Inventory requests for easier product roadmap planning.

Tips 49

Tips Management Roadmap Conference 49

UserIQ

JANUARY 20, 2020

[…] UserIQ blog is fairly diversified as you’ll find a wide range of different article types such as news, from the experts, events, product updates, and customer success articles. If you are a fan of precise posts, this is the blog you should follow. […].

Customer Success 40

Customer Success Customer Centricity Customers Customer Engagement 40

CustomerGauge

AUGUST 1, 2017

The first in our interview series with the leaders of CustomerGauge is Senior Product Manager Trishaala Chengappa. Starting off as a Client Operations Professional, then a Product Manager and now leading the Product team, Trishaala has been with CustomerGauge for six years.

Meeting 64

Meeting Management 64

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Self Service Chatbots ROI 89

ShepHyken

SEPTEMBER 20, 2019

By monitoring the frequency of feature requests and bug report tickets, it lets them create a realistic product roadmap for meeting customer demands. By monitoring the frequency of feature requests and bug report tickets, it lets them create a realistic product roadmap for meeting customer demands.

B2B 108

B2B CRM Software B2C 108

ShepHyken

MAY 31, 2019

Same goes for a poor experience and how badly it turned you off from that company, brand or product. For example, the way you respond to a customer who is experiencing an issue with your product or service would be summed up as their customer experience. Understand your audience profile.

Customer Experience 117

Customer Experience Touchpoint User Experience Feedback 117

ShepHyken

MARCH 29, 2019

This week we feature an article by Alexandr Galkin who writes about how retail management should focus on direct communication and/or a balanced pricing strategy and allow AI to manage price optimization. Using dating terms, the price of a product can be compared to the first glance at a person you like.

Retail 105

Retail Customer Experience How To Ecommerce 105