ViiBE Blog

OCTOBER 28, 2021

ViiBE Blog > Remote Customer Service > Digital Customer Experience What is digital CX? Customer experience Insurance , Retail , SMB Kelly Dell October 28, 2021 Share this article Contents Share this article Contents It’s crucial nowadays for companies to understand what is digital CX (customer experience).

Social Media 52

Social Media Roadmap e-support Video 52

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Why are Call Centers Important?

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

Optimove

JANUARY 17, 2024

Discover the true value of your customers with our LTV calculator Download Now Why it Matters: As we celebrate Get to Know Your Customers Day, it’s crucial to remember that every day is an opportunity to put the customer first, starting with their data and leveraging AI-powered tools to uncover valuable insights.

Loyalty 59

Loyalty Roadmap Study Touchpoint 59

ChurnZero

FEBRUARY 26, 2021

“That’s been very effective and the best way we’ve gotten the customer voice into the roadmap for such a use case-based product,” says Amanda. Take the initiative to align on your product roadmap. That was years of friction between Product and Customer Success that was distilled into a few training sessions.

Customer Success 59

Customer Success Company Management Roadmap 59

ChurnZero

FEBRUARY 21, 2022

Here’s a standard customer advisory board definition: a customer advisory board is a group of trusted, hand-picked customers or influencers brought in by a business to be thought leaders and help the company gain key insights into their customer base. Sharing first-hand insight into the customer experience.

Feedback 98

Feedback Loyalty Roadmap Customers 98

ChurnZero

DECEMBER 21, 2023

Building a successful post-sales strategy: Q&A with Tim Conder The webinar’s Q&A session covered topics including deciding which customer needs to prioritize and when, the right strategy for continuous customer engagement , building a resilient post-sales team, and how to tell a successful post-sale strategy from an ineffective one.

Sales 52

Sales Customer Success Tourism Roadmap 52

Totango

FEBRUARY 23, 2023

How can you ensure you’re aligning resources to the right initiatives that will protect and grow your customer base? Thankfully, customer success operations has come to the rescue. How does that help you better forecast opportunities for expansion, preemptively identify and proactively address risk, or shape the roadmap?”

Tips 84

Tips Net Promoter Score Metrics NPS 84

GetFeedback

JUNE 3, 2019

When you give your customers the opportunity to fill out customer satisfaction questionnaires, you give them the opportunity to tell you what they want more or less of, and what they are actually interested in. Building something that has little interest from your customers is a waste of time and effort, for the most part.

Customer Satisfaction 170

Customer Satisfaction Survey Trends Effort Score 170

GetFeedback

MAY 4, 2018

Rather than working off assumptions, talk to your support agents, your sales reps, and anyone else who has first-hand experience with customers. Get their take before you develop new features and plan the product roadmap. The post How to User-Proof Your Product Strategy appeared first on Blog - GetFeedback. Host focus groups.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

Wootric CX Blog

APRIL 7, 2020

His next step was to work with the Product department to create a “Client Care” roadmap to ensure that at least 10% of the work involved with each product release would be devoted to resolving specific customer issues (ie. making use of their “good ideas” – but only those that apply broadly to the customer base).

Customer Success 72

Customer Success Roadmap Customer Retention Feedback 72

BirdEye

MAY 30, 2023

Benchmarking software, however, can give you a leg up by compiling a competitor’s online information from review sites , forums, blogs, and other channels. Market changes, customer preferences, and competitor strategies all affect your growth. Most importantly, you’ll be able to create a roadmap to get to the top.

Social Media 98

Social Media Analysis Metrics Advertising 98

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 108

B2B Customer Experience B2C Net Promoter Score 108

Optimove

OCTOBER 21, 2021

Buyer Demand #2: A roadmap for solution maximization. Speaking to thousands of marketing decision-makers every year, we already see many of them requesting meetings with the Customer Success Team as part of the deal cycle! For more tech-savvy organizations, this might mean demand for flexible solutions with robust API offerings.

Brands 59

Brands Self Service Roadmap Competitive Advantage 59

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing. Blog content. Customer Success Communities.

Customer Journeys 116

Customer Journeys Touchpoint B2B Social Media 116

CustomerSuccessBox

APRIL 18, 2022

While in the subscription economy, where the prime growth center lies in the customer success effort of the business. Most SaaS businesses fail to align the Product and Customer Success teams to drive great experiences and outcomes. Why Aligning Product and Customer Success Is important? based on your business requirements.

Customer Success 52

Customer Success Customer Journeys Roadmap Customers 52

ChurnZero

FEBRUARY 21, 2022

Here’s a standard customer advisory board definition: a customer advisory board is a group of trusted, hand-picked customers or influencers brought in by a business to be thought leaders and help the company gain key insights into their customer base.

Feedback 52

Feedback Loyalty Roadmap Advertising 52

CSM Practice

FEBRUARY 24, 2020

Customer Financial Metrics. Customer Heath Metrics. Customer Success Team Performance Metrics. While in this blog, I focus on usage metrics, I encourage you to examine other customer success metric categories covered in this blog series. You can follow the links above to read the entire blog series.

Metrics 52

Metrics Customer Success Measurement Financial 52

CSM Practice

FEBRUARY 24, 2020

Customer Financial Metrics. Customer Heath Metrics. Customer Success Team Performance Metrics. While in this blog, I focus on usage metrics, I encourage you to examine other customer success metric categories covered in this blog series. You can follow the links above to read the entire blog series.

Metrics 52

Metrics Customer Success Measurement Customers 52

CSM Practice

FEBRUARY 24, 2020

Customer Financial Metrics. Customer Heath Metrics. Customer Success Team Performance Metrics. While in this blog, I focus on usage metrics, I encourage you to examine other customer success metric categories covered in this blog series. You can follow the links above to read the entire blog series.

Metrics 52

Metrics Measurement Customer Success Customers 52

PeopleMetrics

FEBRUARY 26, 2018

Having NPS feedback influence your roadmap and communicating with your clients how you inject end-user feedback into your product investment themes will be met with great enthusiasm. At PeopleMetrics, our product team tries to add a feature or two to each quarterly roadmap derived directly from end-user NPS feedback.

NPS 96

NPS Net Promoter Score Company Feedback 96

CSM Practice

OCTOBER 10, 2018

Below, is the blog he wrote. Finally, I highly recommend watching the video to hear Andreas speak about his approach in more detail, in addition to reading this blog. By Andreas Knoefel, Customer Success and Services Executive, Thought Leader, and Author. The Customer Success Performance Index™. Conquer Your Success.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

Below, is the blog he wrote. As Customer Success leaders we are constantly challenged to preserve the customer base and to increase the recurring revenue stream. I answered this call as the builder and leader of Customer Success for Apple , NextLabs and several startups. The Customer Success Performance Index™.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

Influitive

MAY 15, 2015

According to The Community Roundtable’s 2014 State of Community Management , there are two things the best-in-class communities have in common: 85 percent can measure their community’s value, and 76 percent have clear resourced roadmaps, which outline the financial and staffing resources needed reach their community goals. Listen for silence.

ROI 61

ROI B2B Roadmap Metrics 61

CSM Practice

OCTOBER 10, 2018

Below, is the blog he wrote. I highly recommend watching the video to hear Andreas speak about his approach in more detail, in addition to reading this blog. As Customer Success leaders we are constantly challenged to preserve the customer base and to increase the recurring revenue stream. Conquer your Success.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

BirdEye

AUGUST 28, 2023

In this blog, you will learn actionable steps to create an irresistible social media profile for your business. 2 – Build relationships with potential customers All your potential customers are active on at least one social media platform. Creating an emotional connection with your customer base is easier than you think.

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

CSM Practice

JULY 24, 2019

Review and systemize your new strategy to scale and launch the new scalable strategy to the entire customer base. As a core company value, customer centricity should be evident in all company processes and strategy. Optimize Cross-Functional Processes.

Customer Centricity 45

Customer Centricity Roadmap Customer Satisfaction Customer Success 45

SmartMessage Blog

SEPTEMBER 6, 2022

Managing more than one movement, such as customer expectations and habits, brings success. When the right steps are taken, that is, awareness is created, the potential customer base turns into permanent customers. The work done turns the target audience into permanent customers.

Marketing 56

Marketing Study Social Media Roadmap 56

Wootric

DECEMBER 21, 2018

Last year we blogged about how Wootric prioritizes people, product and process to build products that our customers love. Focus on Machine Learning has paid dividends for our customers. We are helping them move toward the CX holy grail: unifying all of the “voices” of the customer in one analytics platform. .

Analytics 67

Analytics Survey e-support Analysis 67

Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). Leverage your historical ERP data to uncover insights that generate value for your customer and business. Loyal customers drive profitability and sustainable growth. Who benefits?

Data 52

Data Competitive Advantage Multi-Channel Analytics 52

Totango

SEPTEMBER 17, 2021

This can be an offer for your basic premium product or an offer customized based on your prospect’s usage patterns and needs. Promotes Customer Loyalty. Freemium models promote customer loyalty. Informs Your Product Roadmap. appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Customer Journeys 75

Customer Journeys Sales Loyalty User Experience 75

ClientSuccess

NOVEMBER 16, 2017

In the case of this customer, they simply weren’t having it. If a customer steps up and respectfully shows you certain shortcomings, your entire customer base will benefit from it in the long run. You can become involved in two ways : Guest blog posts : Have a frontline CSM best practice you’d like to share?

Leadership 47

Leadership eBook Customer Success Roadmap 47

Natalie Petouhof

DECEMBER 3, 2021

But, it also offers a roadmap towards achieving that goal and a means of assessing where organizations are along their journey towards that goal. that work together, dynamically changing the lead person depending on who is best equipped to serve the customer based on their real-time need.

Customer Experience 40

Customer Experience How To Roadmap System 40

ClientSuccess

MARCH 8, 2018

While the customer success manager works to ensure this feedback doesn’t reflect a greater dissatisfaction with the product, the product team should be down to business figuring out how to either fix the issue or how to prioritize the suggestion in the product roadmap. Customer Success as a Culture: Customer Success Leaders Edition.

Customer Success 40

Customer Success eBook Roadmap Feedback 40

Amity

JANUARY 30, 2019

This article was originally published on WnTD's blog. In a previous post we tackled the question of ‘what is customer success?’ ’ In case you didn’t read it, or need a refresher, our definition of Customer Success is proactive enablement. CS Architects / Engineers.

Customer Success 61

Customer Success Customer Journeys Customers Training 61

Help.com

NOVEMBER 16, 2015

The Trello board allowed us to create a roadmap of sorts where we categorized feature ideas and the sources of each suggestion. We considered each idea and moved them into lists like “future implementation” and “current roadmap” accordingly. One of the best features of Trello is its agile capability.

Roadmap 100

Roadmap Feedback How To Customers 100

SurveySparrow

AUGUST 28, 2023

That’s right—this statistic alone underscores the game-changing nature of exceptional customer experience in the realm of SaaS. So, what exactly is SaaS customer experience, and why is it the cornerstone of success for SaaS businesses? What is SaaS Customer Experience? Let’s start, shall we? Please enter a valid Email ID.

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

CustomerSuccessBox

NOVEMBER 16, 2021

They have to cater to customers’ needs in the same manner but approaches will differ. So segregating customers based on the details of your relationship with them, the nature of the product you are giving them, and their end objective is the first step. All that ensures a great customer experience.

Customer Success 52

Customer Success Metrics Customer Journeys Roadmap 52