CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022!

Customer Success 52

Customer Success Case Study Resources Customers 52

ChurnZero

DECEMBER 9, 2020

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog. Higher Logic Blog.

Customer Success 98

Customer Success Consulting Metrics Customer Centricity 98

Fox Metrics

AUGUST 14, 2020

You need to keep track of what experts and industry leaders of thought have to say about the data analysis process, trends, and tools. Table of Contents 1. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. KPMG Blog There you have it; our list of the best analytics website blogs to follow.

Analytics 93

Analytics Data Social Media Analysis 93

Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. You may be wondering how sentiment analysis can truly make a difference in your organization.

Analysis 208

Analysis Feedback Customer Experience Customers 208

Lumoa

APRIL 4, 2023

One of the best ways to do that is through a customer profile analysis. Even with such a simple explanation, it’s clear to see how conducting a customer profile analysis can result in business growth. This article will explore five of the most notable impacts of customer profile analysis on your company.

Analysis 208

Analysis Customer Retention Customer Journeys Customers 208

ShepHyken

NOVEMBER 29, 2019

Combine offline content and functionalities and the customer experience increases manifold. Social media bots can also be used as a supplemental channel for content marketing as well, drawing more traffic to your online assets and engaging customers on their platform of choice. Own your customer experience with a custom-developed app.

Technology 132

Technology Customer Experience Social Media Multi-Channel 132

ShepHyken

NOVEMBER 9, 2018

While there are many advanced CMS (Content Management Systems) like WordPress on the market today, finding enough time to manage these solutions effectively can be difficult. Content Management. At the fundamental level, most organizations maintain a corporate blog and regularly contribute to its development. Task Management.

Company 95

Company CRM e-support Resources 95

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Prompts make perfect The day-to-day of a CS professional is more dynamic and varied than one blog post prompt, but the basic tenets of AI writing are the same.

Examples 98

Examples Tips Customer Success Analysis 98

Brandwatch CX

NOVEMBER 8, 2023

Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy. 4) Buzzsumo Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages.

Social Media 98

Social Media Tools Analysis Metrics 98

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. Table of contents What are the 7 best social media networking groups for real estate marketing? It’s an excellent resource for property investors, offering forums, blogs, podcasts, and educational resources.

Social Media 58

Social Media Tips Sales Advertising 58

BirdEye

SEPTEMBER 11, 2023

This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business. Table of contents How is AI used in customer feedback analysis? Customer feedback analysis examines the comments, reviews, and opinions customers share about a product, service, or experience.

Feedback 107

Feedback Strategy Social Media Analysis 107

Brandwatch CX

JUNE 15, 2022

Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy. Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages. 1) Hootsuite.

Social Media 144

Social Media Tools Analysis Metrics 144

Magellan Solutions

AUGUST 23, 2023

AI gives marketers the ability to: Process vast amounts of data quickly Extract valuable insights Uncover hidden patterns Businesses can understand their target market using AI-driven customer profiles and sentiment analysis. It includes customer segmentation, content optimization, social media marketing, and chatbots.

Tools 98

Tools Marketing Social Media Advertising 98

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. Table of contents What is restaurant reputation management? Conducting a competitive analysis will help you stay ahead of the curve. – Create a blog and publish helpful content.

Tips 108

Tips Management Social Media Feedback 108

Magellan Solutions

JULY 24, 2023

Content writers and copywriters are expected to produce high-quality blogs, social media posts, whitepapers, and other content forms, helping businesses capture the attention of their target audience. Let’s explore the different AI tools for writers and see how it improves content creation today.

Tools 98

Tools Social Media Guidelines Advertising 98

Kerry Bodine

DECEMBER 30, 2020

content that CX professionals leaned on most during this trying time. It’s the measurement and analysis of key customer journeys—not just individual touchpoints. Number 5: Do Customer Journeys Drive Your Content Strategy? It’s been… a year. I hope these posts inspire your own work during the year ahead!

Customer Journeys 227

Customer Journeys Customer Experience Touchpoint Analytics 227

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Prompts make perfect The day-to-day of a CS professional is more dynamic and varied than one blog post prompt, but the basic tenets of AI writing are the same.

Examples 75

Examples Tips Customer Success Analysis 75

BirdEye

JULY 24, 2023

All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. In this guide, you’ll learn everything you need to know about customer feedback analysis to grow your business. Table of contents What is customer feedback analysis?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

BirdEye

NOVEMBER 21, 2022

In this blog, we’ll show you why social media analytics is important, talk about ways to get started, and how best to use social media data to gain valuable insights for your marketing efforts. Table of contents Understanding social media analytics 3 types of social media analytics Why do you need social media analytics?

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

SurveySensum

JANUARY 5, 2024

Content related to these topics was enriched, providing in-depth guidance and tips. Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. This data-driven approach helps in optimizing content and improving the overall user experience.

Knowledge Base 52

Knowledge Base Strategy e-support User Experience 52

Optimove

DECEMBER 14, 2023

Key takeaways: In 2024, marketers face a formidable challenge: optimizing marketing communications to transcend the message tsunami and deliver meticulously personalized content in real-time. Video Dominance  Prediction: The dominance of video content will persist in 2024, reshaping marketing strategies. 

Trends 72

Trends Marketing Video Consumers 72

Brandwatch CX

JANUARY 29, 2024

It’s full of people looking for ways to improve their business, they’re already receptive to a blog post about improving ROI or dealing wth crises. Unsurprisingly, our social posts and content do well there as our product and target customer fit. Bring your own content and voice to the table. Be wary though.

Social Media 98

Social Media Tips Groups Brands 98

ShepHyken

APRIL 27, 2018

Provide Quality Content . Providing quality and unique content to your customers regarding your product, service or industry will keep them coming back. The key is to perform constant analysis of the site to get customers to come back, drive sales, and enhance customer loyalty.

Social Media 82

Social Media How To User Experience Touchpoint 82

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Table of contents Why do chiropractors need marketing? Refer to our detailed blog on how to start a successful referral rewards program.

Marketing 58

Marketing Social Media How To Healthcare 58

Optimove

DECEMBER 28, 2023

But marketers face a big challenge: cutting through the influx of noise to deliver hyper-personalized content that reaches customers in real-time and enhances — rather than disrupts — their digital experience. Generative AI is simplifying the complexity of advanced data analysis and streamlining insight discovery.

CRM 69

CRM Marketing Social Media Analysis 69

BirdEye

DECEMBER 8, 2023

In this blog post, we’ll uncover the essentials of corporate reputation management and teach you how it impacts your online presence. Table of contents What is corporate reputation? You can maintain a positive brand image using smart SEO (Search Engine Optimization) strategies, creating good content, and managing reviews.

Strategy 115

Strategy Management Social Media Brands 115

BirdEye

NOVEMBER 30, 2023

This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. Table of contents How do you develop the best marketing strategy for travel agencies? And, you can make it happen by investing in organic content marketing.

Travel 109

Travel Marketing Social Media Hotels 109

SmartMessage Blog

NOVEMBER 22, 2023

You can read our latest blog which we’ve talked about “audience segments” to reach marketing success. Analyzing Audience Data for Actionable Insights When it comes to audience analysis and segmentation, the process involves examining data to craft an audience segmentation strategy. What is Audience Segmentation?

Strategy 52

Strategy Marketing Advertising Analysis 52

Optimove

JANUARY 3, 2024

Ensure that every data collection and analysis initiative is driven by a deep understanding of your customers’ behaviors, preferences, and needs. Start with the customer and aim to deliver highly tailored content to even smaller customer groups.  All marketing should start with the customer. 

Marketing 59

Marketing Customer Centricity Analytics Touchpoint 59

ReviewTrackers

MARCH 3, 2021

What kind of content appears on search engine results pages, review sites and social networks whenever your business or brand name is being searched? Is the content positive, neutral, or negative? The same goes with RSS feeds, wherein people choose to subscribe to your updates and your content. Google PageRank. Online Reviews.

Metrics 123

Metrics Measurement How To Social Media 123

BirdEye

OCTOBER 3, 2023

In this blog, we’ll cover the key lessons Baer shared with Colwell on extracting value from negativity. Table of contents Acknowledging feedback wins customer loyalty Distinguishing between public & private complainers Make the most out of negative feedback: 4 Tips from Jay Baer 1. Analyze review content, not just ratings 4.

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

AWS Machine Learning

MARCH 1, 2023

Amazon Comprehend is a managed AI service that uses natural language processing (NLP) with ready-made intelligence to extract insights about the content of documents. You can use the flywheel active model version to run custom analysis (real-time or asynchronous jobs).

Analysis 67

Analysis Training Metrics Resources 67

AWS Machine Learning

MARCH 25, 2024

In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. In other cases, audio content processed by Amazon Transcribe may contain sensitive data that needs to be protected to comply with local laws and regulations.

Guidelines 79

Guidelines Resources Connections Communication 79

SurveySparrow

JULY 4, 2023

In this blog, we’ll delve into the latest trends and strategies that are reshaping the marketing landscape. By analyzing real-time data and customer behavior, AI algorithms can deliver personalized content, product recommendations, and offers that align with individual preferences. The result?

Trends 52

Trends Chatbots Strategy Marketing 52

BirdEye

MAY 30, 2023

Table of contents What is competitive benchmarking? Competitive benchmarking versus competitive analysis Best practices for competitive benchmarking Competitive benchmarking benefits Best competitive benchmarking metrics FAQs about competitive benchmarking What is competitive benchmarking? Let’s go back to our previous example.

Social Media 98

Social Media Analysis Metrics Advertising 98

CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , bring to you some interesting and relevant content. Read this blog further to know more about the best practices for building a CS tech stack, and more. This blog will help you understand the impact of the same. This blog intends to help you know how you should set up a Customer Success dashboard.

Customer Success 52

Customer Success Analysis Customers Groups 52

CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , bring to you some interesting and relevant content. Read this blog further to know more about the best practices for building a CS tech stack, and more. This blog will help you understand the impact of the same. This blog intends to help you know how you should set up a Customer Success dashboard.

Customer Success 52

Customer Success Analysis Customers Groups 52