BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. And that’s even more true in a market that experiences rapid growth and constant change. Table of contents What is a social media profile?

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

BirdEye

MARCH 15, 2023

If you’re a marketer or business owner looking to stay ahead of the competition, understanding social media demographics is essential. As these platforms progress, the type of social media user will continue to shift. For example, take age groups on social media.

Social Media 52

Social Media Data Entertainment Groups 52

BirdEye

JANUARY 25, 2024

But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Why automate social sharing of reviews? What is automated review sharing?

Social Media 109

Social Media Brands How To Multi-Channel 109

BirdEye

NOVEMBER 28, 2023

Did you know that in the last twelve months, an impressive 73% of consumers searched online for local restaurants? This statistic shows that your customers are looking for you online. You must monitor what your customers say about you, respond to their remarks, and use their feedback to improve. There are so many possibilities!

Tips 107

Tips Management Social Media Feedback 107

Feedback

NOVEMBER 24, 2016

With feedback coming from everywhere online (online reviews, social media comments, customer feedback surveys, among others), businesses can more easily and instantly gain access to “Voice of the Customer” data and use this to measure and optimize the overall customer experience.

Customer Experience Management 133

Customer Experience Management Customer Experience Management Feedback 133

NetBase

JULY 16, 2020

The social mood has shifted socially to overwhelming anger and brands are showing up by reassessing how to connect with consumers. How can companies capture the social mood and bring their brands back to social to connect meaningfully with consumers there? Ways brands are recapturing consumers’ heart.

Consumers 60

Consumers Brands Social Media Analytics 60

BirdEye

NOVEMBER 21, 2023

Juggling creative expression with the practicalities of project management and client interactions adds complexity. Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. Regularly post high-quality images of completed projects.

Marketing 109

Marketing Social Media Advertising Tips 109

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. But these platforms hold the potential to be so much more, when combined with social shopping. You can turn your social media audience into customers without them having to leave the platform at all.

Social Media 98

Social Media How To Ecommerce Advertising 98

BirdEye

JANUARY 19, 2023

Social listening and social monitoring are often used interchangeably, but there are some big differences between the two. By understanding these differences, companies can create highly effective marketing strategies and gain a better understanding of their social media presence.

Social Media 98

Social Media Analysis Trends Brands 98

BirdEye

APRIL 28, 2023

In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction. When debating whether to make a purchase online, 93% of consumers say they rely on the advice and experiences of other buyers to make a decision.

Insurance 98

Insurance Strategy Marketing Social Media 98

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Tips 98

Tips Social Media How To Analysis 98

BirdEye

SEPTEMBER 11, 2023

Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews. Manually analyzing this feedback can be time-consuming and prone to human biases. One day, a customer writes, “The food was delicious, but the service was slow.” This is where AI helps.

Feedback 106

Feedback Strategy Social Media Analysis 106

BirdEye

OCTOBER 11, 2023

And that is why it is time to understand the factors contributing to customer experience in the insurance industry. This blog post explores the importance and methods of delivering an exceptional customer experience to your clients. 80% said they would switch to a competitor after two bad experiences.

Insurance 109

Insurance Industry Customer Experience Self Service 109

BirdEye

FEBRUARY 13, 2024

A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management.

Marketing 57

Marketing Social Media How To Healthcare 57

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews.

Examples 97

Examples Social Media Video Feedback 97

BirdEye

JANUARY 6, 2023

Understanding social media algorithms can be the difference between success and failure. In this article, we’ll teach you everything you need to know about the most well-known social media algorithms and explore ways to help your company rank. Table of contents What are social media algorithms?

Social Media 19

Social Media Video Sports Trends 19

BirdEye

MAY 24, 2023

It’s an effective way to broaden your reach and attract new customers. Get a partner to share about your business on social media , in their email campaigns, on their blog, or on their website. The more your company is out there, the likelier a customer can find you. What are 4 types of referrals?

Social Media 98

Social Media Sports Sales Guidelines 98

BirdEye

FEBRUARY 14, 2023

That’s why working with online reputation management consultants is essential for businesses to stay competitive in today’s market. In this blog article, we explore why working with an online reputation management consultant is beneficial, how they can improve your reputation, and what to look for in a consultant.

Consulting 97

Consulting Management Social Media Multi-Channel 97

BirdEye

SEPTEMBER 1, 2023

This blog post explores how businesses on Instagram can leverage this feature to improve their reach on the platform. If you post daily on social media, you’re also pushing valuable marketing content farther down your page with this practice. This is a great way to let loyal customers do the marketing legwork for you.

Social Media 57

Social Media Telecommunications Brands Consumers 57

BirdEye

APRIL 18, 2023

In this blog post, we’ll share 25 local advertising ideas to help you reach those goals. Professionally respond to all customer reviews. Use social media to your advantage Social media provides an effective and inexpensive way to reach local customers by creating quality content.

Advertising 98

Advertising Social Media ROI Strategy 98

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Let’s explore how you can use analytics to revolutionize your customer experience. Think about it.

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

BirdEye

MAY 3, 2023

This blog post deals with everything you need to know to leverage the right channels and boost your business revenue. And one of the first distinctions you’ll look for when choosing your channel is its ability to reach businesses versus consumers. Table of contents Understanding marketing channels (what is it?) Enter the world of SEO.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

BirdEye

MAY 15, 2023

But creating such a plan isn’t easy — it requires knowledge of marketing techniques, research into customer behavior, and understanding how people interact with brands. Think about what innovations you’re introducing or consumer problems you’re uniquely positioned to solve. Table of contents What is brand strategy?

Brands 98

Brands Strategy Social Media Communication 98

BirdEye

JULY 24, 2023

Customize your surveys and share them with your customers via email, social media, and even your website. Reviews Reviews are a great indicator of customer sentiment. Your customers are talking about you and sharing their reviews everywhere – on Google, Yelp, blogs, social media, YouTube channels, and review sites.

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

BirdEye

JANUARY 5, 2023

With the rise of social media and customer reviews, an online reputation manager has become an essential role for organizations looking to maintain a positive online presence. Investing in this position can help you attract new customers and protect your brand’s online reputation.

Company 98

Company Management Multi-Channel Social Media 98

BirdEye

AUGUST 31, 2023

The popularity of social media platforms as a commercial medium is on an upward trend. Most major platforms have developed a way to offer social media users the ability to buy their favorite products without going to an external site. This blog explores how to leverage Facebook Shops to boost revenue faster.

Social Media 57

Social Media e-support Advertising Comparison 57

BirdEye

MARCH 4, 2024

According to a survey conducted by Birdeye, a staggering 87% of consumers consider Facebook to range from “pretty important” to “mission-critical” in their decision-making processes. This social media statistic is not just a number; it highlights Facebook’s significant role in shaping consumer choices.

Guidelines 62

Guidelines How To Social Media Policies 62

ReviewTrackers

AUGUST 24, 2020

There is a vital shift happening in the business world: a growing class of savvy, empowered consumers are demanding more options, fairer prices, and better interactions across the entire customer journey. As a result, businesses across a wide range of industries are being compelled to adopt a more customer-centric approach.

Customer Experience 124

Customer Experience Multi-Channel Social Media Touchpoint 124

BirdEye

NOVEMBER 15, 2023

To build a 5-star online presence, you must take a strategic approach to collecting and managing reviews. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. Many consumers turn to Consumer Reports for unbiased information before making significant purchases.

Retail 109

Retail Brands Consumers Case Study 109

BirdEye

JULY 5, 2023

However, constantly acquiring new customers without investing in strategies to retain them can prove quite harmful to the bottom line. To first time customers turn into loyal customer, it is important to invest in building relationships with them. This blog helps you grow your business with relationship marketing.

Examples 98

Examples Strategy Marketing Social Media 98

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 113

Social Media Management Guidelines Brands 113

BirdEye

JULY 25, 2023

And that is where social proof comes in to turn things around for your business. If you know how to build social proof and market it, growth can be yours. In this blog post, we’ve compiled a comprehensive list of social proof examples to help you use this marketing phenomenon to your advantage. One has a 3.5-star

Examples 52

Examples Social Media Effort Score Case Study 52

Beyond Philosophy

NOVEMBER 19, 2014

The clamor on Social media and with my friends and family in England has been, “Have you seen that Sainsbury’s Christmas ad? Sainsbury’s Christmas Ad is appearing in social media feeds around the world. Great ads create a great emotional connection, and many times, don’t even involve a product or service. It’s great!”.

Net Promoter Score 125

Net Promoter Score Social Media Conference Customer Centricity 125

BirdEye

AUGUST 9, 2023

In this blog post, we explore all things regarding reputation score and how you can leverage it to grow your business. Manage Posts, Reputation, and Reporting across Locations Want to see the impact of Birdeye on your business? Impact on overall customer perception Your reputation score is a reflection of customers’ perceptions.

Social Media 52

Social Media e-support Feedback Analysis 52

BirdEye

NOVEMBER 14, 2023

If you want your business to stand a chance in today’s market, you need your customers to sing your praises, both in real life and in the digital realm. According to our research : Consumers research a local business before making a purchase 68% of the time. 93% of consumers read two or more reviews when researching a company.

Financial 57

Financial Banking Social Media Comparison 57

BirdEye

OCTOBER 11, 2023

Customer experience can be vital in helping businesses grow and scale faster. Investing in processes and tools that contribute to customer delight significantly impacts the bottom line. The advent of AI can help businesses route tasks like responding to reviews, social media post generation, and survey responses to AI.

Sales 109

Sales Social Media Customers Multi-Channel 109

Verint

AUGUST 28, 2017

In my last blog, Social Communities—Hey, Get Your Own! , I explained how public social networks and corporate-owned social communities are used to expand reach and improve customer engagement. It may leave the company on the defensive when others speculate the reason for no response.

Social Media 35

Social Media Customer Service Customer Engagement Engagement 35