SuiteCX

JULY 7, 2017

Data Republic’s business model revolves around a data marketplace that allows organisations to exchange anonymised data in order to enrich their own customer insights. The pool of data is supplied by a range of organisations in the finance, retail, insurance and automotive industries including NAB, Qantas Loyalty and Westpac.

Loyalty 100

Loyalty Measurement Tools Data 100

SurveySparrow

FEBRUARY 18, 2024

You can block multiple responses, customize landing pages, and prompt agents for follow-ups, enhancing engagement and response rates. Reporting and Analysis Gain actionable insights with the full out-of-the-box reporting suite and real-time mission control dashboard. That’s not it. 5 Capterra 4.4/5 5 Capterra 4.6/5

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Think Customers

JULY 29, 2022

What the company found was that refund and replacement inquiries were most common among industries such as retail, public sector, automotive, and manufacturing. And inquiries about loyalty rewards were common across nearly all industries — retail, public sector, automotive and manufacturing, travel and tourism, insurance, finance.

Data 59

Data Apparel Automotive Tourism 59

BirdEye

NOVEMBER 8, 2023

Forrester Forrester is a research and advisory firm that provides reports, analyses, and evaluations of technology and market trends. Its reports influence business decisions and customer behaviors. Businesses listed on Glassdoor can manage their employer reputation, attract top talent, and showcase a positive work culture.

Ecommerce 57

Ecommerce Travel Hotels Social Media 57

SurveySensum

JULY 15, 2022

Data analysis and reporting: It is difficult to create complex and customizable analytical data and detailed reports with Google Forms when dealing with complex data samples or surveys. . Post that, it a nalyzes all the responses with text analysis and gives you the top trends with easy reporting and insightful dashboards.

e-support 52

e-support Analysis Survey Automotive 52

Think Customers

NOVEMBER 4, 2019

Power and LMC Automotive. percent decline in global auto sales in 2019 and the Center of Automotive Management in Germany noted in a report that “the ‘fat years’ in the automotive industry are over for now…technological, economic, and political changes are now announcing difficult times for the industry.”

Industry 40

Industry Automotive Chief Customer Officer Transportation 40

CSM Magazine

SEPTEMBER 24, 2019

Given these results, it is unsurprising that just 3% of consumers ranked insurance as the sector they trusted most, putting it joint last of 15, alongside airlines, the automotive industry, technology and telecoms. As we explain in the report, Insurers need to act quickly and do two things if they are to safeguard current and future revenues.

Insurance 45

Insurance Customer Service Multi-Channel Fashion 45

ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. What’s more, nowadays more than 65% of companies compete solely on the basis of how well they manage customer experience itself. How can you measure customer satisfaction?

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

SurveySensum

AUGUST 3, 2023

Here are some key points to consider: Prioritize ease of use for both your team and customers. Look for customization options to tailor surveys to your needs. Opt for robust analytics and reporting features. Seek reliable customer support and training resources. Access real-time reports and analytics for quick insights.

B2B 52

B2B Software Feedback NPS 52

Peter Lavers

JULY 17, 2017

I was working with a major marketing agency ten years ago, and in response to the Credit Crunch I published a report entitled “The Importance of the Customer Experience in a Down Economy”. This has been exacerbated by high-profile scandals in several sectors, principally financial services, automotive and retail.

Omni-Channel 72

Omni-Channel Customer Experience Management Customer Experience Management 72

SurveySensum

OCTOBER 9, 2023

SurveySensum boasts a proven track record in a range of industries, from automotive and healthcare to fintech, telecommunications, and insurance. What sets them apart is their outstanding customer support, guaranteeing a rapid 2-hour response time. Supports real-time analytics and reporting. You can see responses in real-time.

Multi-Channel 52

Multi-Channel Analysis Survey Analytics 52

NobelBiz

FEBRUARY 13, 2024

By adopting NobelBiz’s omnichannel contact center solutions , businesses can achieve: Enhanced Customer Engagement: Deliver a more engaging and satisfying customer experience by meeting customers on their preferred channels. NobelBiz’s reporting and analytics tool s are crafted to turn data into actionable intelligence.

Call Center 59

Call Center Self Service Software Contact Center 59

Thunderhead

JULY 9, 2018

In 1913, Henry Ford introduced the moving assembly line to a burgeoning automotive industry, revolutionizing global manufacturing forever. Add to this the common wrangles over ‘who owns the customer once they’ve driven off the forecourt’ and Ford’s utopian vision of connected manufacturing seems distant indeed. (4 Minute Read).

Automotive 63

Automotive Customer Experience How To Effort Score 63

Qualtrics

NOVEMBER 12, 2020

Erica Todd is a Customer Insights and Research Manager at CommSec. Prior to her current role, she worked at market research agencies in Australia and the US, gaining experience on projects across a variety of industries, including automotive, FMCG, insurance, fashion, energy, childcare, and electronics. Hear the full interview.

Financial 26

Financial Feedback Customers Automotive 26

Currency Alliance

MAY 9, 2022

However, most endpoints have an additional 3-6 optional fields where additional data about the customer, the transaction, or the partner can be added to enable richer profiling or reporting. While working with clients in various sectors we observed best practices and standardized our API to be sector-agnostic. Standardization.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

Currency Alliance

MAY 9, 2019

Last December, a McKinsey report said that 2018 represented… “…a tipping point from thinking, talking about, and planning for future mobility to implementing it.…when Independent of market positioning, unique customer insight will become the primary competitive advantage.

Loyalty 56

Loyalty Strategy Loyalty Programs Airlines 56

BirdEye

SEPTEMBER 20, 2023

Competitor insights 4. Customer insights 5. Customer experience 6. Respond to customers 7. It’s an investment in lead generation, customer retention, and brand reputation. Manage Posts, Reputation, and Reporting across Locations Want to see the impact of Birdeye on your business? Want a quick answer?

Marketing 62

Marketing Advertising Chatbots Social Media 62