CX Magazine Article
Peter Lavers
APRIL 20, 2021
You can read the article by clicking here. Building B2B trust for more customer-centricity.
Astea in Business Trends Magazine
Alliance by IFS
OCTOBER 2, 2018
The Eighty-Fourth Edition of Business Trends magazine features the latest version of Astea’s Alliance Enterprise field service software. Read the full article to see how the redesigned platform can help transform your company to go above and beyond your customers’ expectations.
Trends 
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Top 5 Customer Service & CX Articles for Week of February 26, 2024
ShepHyken
FEBRUARY 25, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We start this week’s roundup with an article about AI. Of course, there’s more to this article. Imagine that!)
Astea Article in Architecture and Governance Magazine: The End of the ERP?
Alliance by IFS
MAY 16, 2018
A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. Giannetto authored the article to explain how we see the industry changing. Read Article. Astea Chief Operating Officer David F. . “Stack-Shop” approach to Enterprise Architecture (EA).
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Top 5 Customer Service & CX Articles for Week of November 27, 2023
ShepHyken
NOVEMBER 27, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Let’s start with a great article about aligning customer service and marketing. I want to reinforce a big point of the article.
Top 5 Customer Service & CX Articles for the Week of August 7, 2023
ShepHyken
AUGUST 6, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I love a great list, and there will be a few of them on this weekly roundup of excellent customer service and CX articles.
Astea Article in Architecture and Governance Magazine: The End of the ERP?
Alliance by IFS
MAY 16, 2018
A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. Giannetto authored the article to explain how we see the industry changing. Read Article. Astea Chief Operating Officer David F. . “Stack-Shop” approach to Enterprise Architecture (EA).
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Top 5 Customer Service & CX Articles for the Week of September 4, 2023
ShepHyken
SEPTEMBER 4, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. That’s why I’m excited to share this article by Charles Ryan Minton, one of the top managers in the Marriott/Bonvoy organization.
5 Top Customer Service Articles of the Week 6-13-2022
ShepHyken
JUNE 13, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. Sign Me Up!
Top 5 Customer Service & CX Articles for the Week of August 28, 2023
ShepHyken
AUGUST 28, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I have added my comment about each article and would like to hear what you think too. My Comment: I couldn’t go a week without an article about AI.
Top 5 Customer Service & CX Articles for Week of December 4, 2023
ShepHyken
DECEMBER 3, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article shows the power of generative AI (ChatGPT-type technologies). Here are my top five picks from last week.
5 Top Customer Service Articles of the Week 3-21-2022
ShepHyken
MARCH 21, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And even though the article is focused on retail, this concept can work in almost any industry. Here are my top five picks from last week.
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5 Top Customer Service Articles of the Week 6-14-2021
ShepHyken
JUNE 14, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As the author of this article calls it, there is a customer service gap, a disconnect. Here are my top five picks from last week.
Keep Your CX Roadmap Relevant, or Risk Going off Track
InMoment XI
AUGUST 30, 2019
This article was originally published by the CXFocus Magazine. View Article. Creating Relevant Customer Experience Plan With firms failing to perform the core CX management activities and index scores for 2019 not looking promising, at first glance this may look like doom and gloom for the CX sector.
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5 Top Customer Service Articles of the Week 11-29-2021
ShepHyken
NOVEMBER 29, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Magazine) Employee turnover is always a stressful situation. If you are in a business that ships merchandise, then you must read this article.
5 Top Customer Service Articles of the Week 11-22-2021
ShepHyken
NOVEMBER 22, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article shares some simple ways to improve the customer experience. Here are my top five picks from last week. When he talks, I listen.
Customer Engagement – March 2014
Storyminers
JULY 7, 2020
This article was originally presented on Customer Engagement Magazine’s website. The post Customer Engagement – March 2014 appeared first on StoryMiners.
5 Top Customer Service Articles of the Week 12-20-2021
ShepHyken
DECEMBER 20, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Three important points to this very on-point article. My Comment: This is a short article and it cuts straight to the point. We knew that!)
5 Top Customer Service Articles of the Week 12-27-2021
ShepHyken
DECEMBER 27, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article has a few other ideas worth considering. This article makes the case that winning your customers back is also less expensive.
5 Top Customer Service Articles For the Week of November 2, 2020
ShepHyken
NOVEMBER 1, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Just after Halloween, this is the perfect article. My Comment: I really liked this article.
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5 Top Customer Service Articles of the Week 12-13-2021
ShepHyken
DECEMBER 13, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article gives us a glimpse into the benefits of AI as it applies to customer service. The article shares the top 30 retailers.
5 Top Customer Service Articles of the Week 4-25-2022
ShepHyken
APRIL 25, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I love customer service statistics , and this short article has several. Magazine) What makes a brand essential? The headline is a fun one.
5 Top Customer Service Articles of the Week 11-15-2021
ShepHyken
NOVEMBER 15, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Magazine) Lego Group knows something about talking to its customers, and not just because it has a few creative employees.
Topdown Featured in DOCUMENT Magazine Winter 2018-2019 CCM Edition
Topdown
JANUARY 7, 2019
The Winter 2018-2019 edition of DOCUMENT Magazine includes an application article featuring Topdown and our INTOUCH product.
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5 Top Customer Service Articles for the Week of May 6, 2019
ShepHyken
MAY 6, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And, even though the emphasis of the article is on small businesses, this can work for any type of business. Follow on Twitter: @Hyken.
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Top 5 Customer Service Articles of the Week 1-9-2023
ShepHyken
JANUARY 8, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This week’s Top Five roundup will include articles with LOTS of content in the form of lists. Want your trust scores to go up?
5 Top Customer Service Articles For the Week of October 26, 2020
ShepHyken
OCTOBER 26, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This short article focuses on three “pillars” you want to consider when driving a customer-focused organization.
HappyOrNot® Smileys Attract the Attention of the Iconic New Yorker Magazine
Happy or Not
FEBRUARY 8, 2018
With the print edition of the article titled “The Happiness Button”, a digital version of the story was posted on their website “Customer Satisfaction at The Push of a Button”. The post HappyOrNot® Smileys Attract the Attention of the Iconic New Yorker Magazine appeared first on HappyOrNot.
5 Top Customer Service Articles for the Week of May 13, 2019
ShepHyken
MAY 12, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. That said, this article has seven good ideas to consider for your next run at a loyalty program (if you’re not already doing them).
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5 Top Customer Service Articles for the Week of February 25, 2019
ShepHyken
FEBRUARY 25, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article makes the point that trust is a defining piece of the customer experience. My Comment: Every day I read articles on AI.
Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022
TechSee
JUNE 16, 2022
Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. Magazine, Forbes, U.S. He’s been featured in top-tier publications such as The Wall Street Journal, Inc.
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Plugs Not Petrol?
InMoment XI
OCTOBER 10, 2013
I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car magazine, no less) and came across an article about young car buyers and how they had evidently ‘fallen out of love’ with driving. View Article. All sorts of data were cited about how those in their 20s and 30s were less.
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InMoment XI
OCTOBER 10, 2013
I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car magazine, no less) and came across an article about young car buyers and how they had evidently ‘fallen out of love’ with driving. View Article All sorts of data were cited about how those in their 20s and 30s were less.
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Plugs Not Petrol?
InMoment XI
OCTOBER 10, 2013
I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car magazine, no less) and came across an article about young car buyers and how they had evidently ‘fallen out of love’ with driving. View Article All sorts of data were cited about how those in their 20s and 30s were less.
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Products With Plugs vs. Products With Petrol
InMoment XI
OCTOBER 28, 2013
— I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car magazine, no less). View Article. Charles provides some thoughts on the concern many automakers have on young people not buying cars. See what you think.
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200 5 Top Customer Service Articles For the Week of May 7, 2018
ShepHyken
MAY 7, 2018
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If you aren’t considering text messaging, perhaps you should, and that’s what this article is about. ” Agreed!
Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023
TechSee
AUGUST 14, 2023
He has advised governments and clients across 45 states and over 60 countries, and his books and articles have been translated into over a dozen languages. She has published more than 350 articles for a variety of national media, including regular columns for Forbes, Adweek, and Success. and the United Nations.
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Why Gratitude Is As Important As Revenue
ImprintCX Articles
MAY 26, 2023
This article originally appeared in Chief Executive Magazine. Download the full article in PDF form below. The constant pursuit of new customers distracts companies from the obvious truth facing them every day.
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52 Interactions EMEA Welcomes Stephen Fry as Keynote
NICE inContact
APRIL 16, 2019
Alongside his multi-talented work on the stage, screen and radio, Fry cultivated a career as an author, contributing columns and articles for newspapers and magazines. Stephen Fry’s career has spanned over many years with over 150 film, TV and audio performances, more than 20 written works, as well as 12.7
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Astea International Named Among ‘10 Fastest Growing SaaS Solution Providers of 2017’ by The Silicon Review Magazine
Alliance by IFS
NOVEMBER 14, 2017
Today we are proud to announce that Astea has been named one of the 10 Fastest Growing SaaS Solution Providers for 2017 by The Silicon Review Magazine. To read the full article in The Silicon Review, click here. ” To read the full press release, click here.
Innovation 50
50 Products With Plugs vs. Products With Petrol
InMoment XI
OCTOBER 28, 2013
christravell I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car. View Article Charles provides some thoughts on the concern many automakers have on young people not buying cars. See what you think.
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Products With Plugs vs. Products With Petrol
InMoment XI
OCTOBER 28, 2013
christravell I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car. View Article Charles provides some thoughts on the concern many automakers have on young people not buying cars. See what you think.
200 5 Top Customer Service Articles For the Week of May 15, 2017
ShepHyken
MAY 15, 2017
Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. My Comment: Let’s start this weeks’ Top Five articles roundup by wishing Southwest Airlines a Happy 50th Birthday!
Survey Says
InMoment XI
DECEMBER 11, 2012
Michael Allenson just launched his first in a series of monthly articles for Survey Magazine. View Article. His column “Survey Says” features CEBenchmarks–a new approach to gathering benchmark data for customer experience research. have different expectations of the companies they do business.
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