InMoment XI

FEBRUARY 1, 2024

Spotlight is a comprehensive data analytics tool that integrates and analyzes s tructured and unstructured data using advanced Natural Language Processing (NLP) and AI. This technology uses deep learning models to predict a customer’s future actions or needs. Let’s go over what these are and their broader implications.

Analysis 260

Analysis Analytics Social Media Loyalty 260

Lumoa

JANUARY 23, 2018

Instead it is the unstructured nature of the data which makes it challenging to tackle with any traditional means of analytics. This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Which one should be tackled first?

Analytics 304

Analytics NPS Financial Analysis 304

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. And, since Currency Alliance is not in the data management business, I hope these trends are considered as unbiased.

Loyalty 59

Loyalty Trends Data Marketing 59

SurveySparrow

SEPTEMBER 5, 2023

Top 10 Trends in Automotive Customer Experience Trends are the roadmap guiding brands toward greater customer satisfaction and success. Let’s explore the top 10 trends that are reshaping the landscape and redefining the way customers interact with automotive brands: 1.

Automotive 52

Automotive Trends Strategy Customer Experience 52

Totango

MARCH 13, 2020

Understanding how to use customer success analytics to your advantage is key to seeing your enterprise’s roadmap for the future. Utilizing customer success analytics intelligently begins with identifying what to track and how to track it. Using Customer Success Analytics to Take Action. This promotes efficiency.

Analytics 82

Analytics Customer Success How To Customer Journeys 82

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 52

Healthcare Trends Analytics Multi-Channel 52

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. By the way, did you know that Lumoa’s analytics is powered by AI?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Call Experts

OCTOBER 5, 2023

Analyzing this information can provide valuable insights into customer preferences, pain points, and emerging trends, helping businesses make strategic decisions. Technology and Infrastructure The technology and infrastructure of your chosen contact center can significantly impact your service delivery specifically uptime.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

Kerry Bodine

DECEMBER 30, 2020

Consider this your high-level roadmap for developing journey maps and using them to drive action. For years, I’ve had a list of external triggers — like the introduction of a new technology or a stock market crash — that should prompt you to reexamine how your customers’ needs and expectations are changing. What is journey analytics

Customer Journeys 227

Customer Journeys Customer Experience Touchpoint Analytics 227

Call Experts

APRIL 8, 2024

Analyzing this information can provide valuable insights into customer preferences, pain points, and emerging trends, helping businesses make strategic decisions. Technology and Infrastructure The technology and infrastructure of your chosen contact center can significantly impact your service delivery specifically uptime.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

Gainsight

AUGUST 4, 2022

Joining forces arms Product teams with insights into how the customer drives value from the product—or doesn’t—which in turn informs the product roadmap. . Leverage artificial intelligence and advanced analytics . The top CSM platforms, in our opinion, integrate with CRMs, support tools, product analytics, and more.

Customer Success 105

Customer Success Management Marketing Analytics 105

Lumoa

AUGUST 23, 2021

Another trend to emerge throughout the increasing digital interactions has been the use of video. Changes in behaviors As customer expectations continue to rise, CX leaders have needed to make integrated technologies a priority because seemingly the switch is here to stay for the long-term.

Customer Experience 236

Customer Experience Social Media Video Customers 236

Magellan Solutions

FEBRUARY 26, 2024

It provides more comprehensive call analytics. Agent Assist Feature AI technologies transform call center operations by empowering agents to become more effective problem solvers and deliver faster, more efficient, and personalized service. Call centers can analyze customer sentiment, tone, and personality with AI.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

CSM Magazine

MAY 26, 2023

By adopting advanced data management tools and methodologies, businesses can uncover hidden patterns, trends, and crucial information, empowering them to make informed decisions and refine their strategies. It helps in organizing business data, making it easily accessible, and ensuring that necessary analytics can be performed promptly.

Data 52

Data Management Roadmap Government 52

ClearAction

MAY 3, 2019

6 Digital Experience Mission-Critical Trends Lynn Hunsaker. Digital natives — anyone whose childhood was filled with digital technology — have joined the workforce: they represent an ever-growing segment of purchasing power. Their expectations are propelling mission-critical trends defining organizations’ success. What’s Out.

Trends 48

Trends Customer Journeys Leadership Customer Centricity 48

AWS Machine Learning

MAY 30, 2024

Vitech helps group insurance, pension fund administration, and investment clients expand their offerings and capabilities, streamline their operations, and gain analytical insights. Alternatively, open-source technologies like Langchain can be used to orchestrate the end-to-end flow.

Chatbots 107

Chatbots Knowledge Base Innovation Interaction 107

Gainsight

JULY 13, 2022

At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. You will also discover the industry’s latest trends, and connect with like-minded thinkers and doers in the product management space. . Best practices for product roadmaps.

Roadmap 59

Roadmap Conference Analytics Strategy 59

NobelBiz

AUGUST 28, 2023

The Technology Tango: Dancing with Tech Troubles In the realm of contact centers, technology hiccups are like unexpected dance partners. Real-Time Analytic tools provide insights into agent performance, customer sentiment, and channel effectiveness, allowing for quick adjustments and data-driven decisions.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Optimove

JANUARY 3, 2024

The Big Picture: In this post, we explore 14 strategic imperatives for success in 2025, based on the trends we’re currently seeing in 2024. Incorporate Real-Time Analytics Use real-time analytics to monitor customer interactions and make immediate adjustments to marketing messages.

Marketing 59

Marketing Customer Centricity Analytics Touchpoint 59

Calabrio

APRIL 25, 2017

Historic data—data that is aggregated and summarized, with a variety of calculated metrics for trend reporting based on longer time intervals—is typically handled in batch processes that only run periodically. Today there are technologies that are capable of handling large quantities of data. Historic data. The birth of Big Data.

Contact Center 140

Contact Center Social Media Roadmap Report 140

SurveySparrow

JULY 20, 2023

’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved. Utilize social media listening tools to track mentions, hashtags, and trends. Understand customer sentiments, opinions, and conversations related to the brand.

Company 52

Company Customer Experience Social Media Analysis 52

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Ad Saves and Ad Video Plays have been added to Analytics Ad Metrics. Publishing. Available On-demand.

Social Media 52

Social Media Roadmap Trends Hospitality 52

PeopleMetrics

MARCH 25, 2022

How can technology and outside services help? The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging. Product roadmapping. Product or service roadmap boards. What kinds of businesses create CABs? Pricing changes.

Roadmap 118

Roadmap Feedback B2B Survey 118

West Monroe

APRIL 3, 2023

Faced with ambitious decarbonization goals, accelerating electrification efforts, new regulatory requirements, and critical cybersecurity risks, industry leaders are looking to large, transformational technology deployments to adapt to new challenges and position themselves for the future.

Management 52

Management Government System Technology 52

CSM Magazine

JULY 28, 2022

As practice shows, modern technologies provide wide opportunities in the field of HR management. New approaches to the implementation of HR management processes cause a significant technological transformation. Working with large data sets (Big Data) is primarily used for HR analytics.

Software 59

Software Management Gamification Self Service 59

West Monroe

APRIL 25, 2023

As use cases for generative AI continue to proliferate—and as the technology continues to evolve—one area of practical application has caught our eye for pharma companies: patient support programs. Being prepared is essential in any cutting-edge technology application, including generative AI. Now is the time to begin.

Company 52

Company Healthcare Chatbots Roadmap 52

CSM Magazine

JULY 11, 2023

When working in product management , you must conduct thorough market research, analyze trends, and identify customer needs and pain points. Develop a holistic understanding of your product’s ecosystem, including the competitive landscape, industry trends, and emerging technologies.

Management 40

Management Roadmap Trends Communication 40

West Monroe

MAY 1, 2023

The mandate of customer support has always been to balance the customer experience with efficient, scaled operations in the context of the product roadmap and known gaps. Far less clear, however, is the roadmap on where to begin and how to utilize these capabilities quickly and effectively. Is the technology mature enough?

Self Service 52

Self Service Chatbots Roadmap Software 52

Calabrio

APRIL 25, 2017

Historic data—data that is aggregated and summarized, with a variety of calculated metrics for trend reporting based on longer time intervals—is typically handled in batch processes that only run periodically. Today there are technologies that are capable of handling large quantities of data. Historic data. The birth of Big Data.

Contact Center 100

Contact Center Social Media Roadmap Report 100

Calabrio

APRIL 25, 2017

Historic data—data that is aggregated and summarized, with a variety of calculated metrics for trend reporting based on longer time intervals—is typically handled in batch processes that only run periodically. Today there are technologies that are capable of handling large quantities of data. Historic data. The birth of Big Data.

Contact Center 100

Contact Center Social Media Roadmap Report 100

Thematic

JUNE 9, 2022

It's important to build trust - in the data, the technology and with the audience. In this case, our story goals for product are: Give a quick context on the feedback we're reporting on Summarize feedback and themes around business priorities: for product, this means critical insights on top roadmap areas.

Feedback 62

Feedback How To Roadmap Analysis 62

Support EXP

FEBRUARY 8, 2024

While banking executives are breathing a collective sigh of relief that a major recession was avoided in 2023, they are still assuming a posture of cautious optimism about economic trends in 2024. It reflects a trend of customers drawn to honest, open relationships with businesses. This context is crucial for understanding the WHY.”

Data 52

Data Trends Competitive Advantage Financial 52

Oracle

FEBRUARY 21, 2020

Over 40 of these sessions will focus on the most relevant, cutting-edge customer service trends and technology. Oracle Digital Customer Service Overview and Roadmap. Roadmap session featuring Jeremy Kembel, Product Management, Oracle. Predictive Analytics: Using IoT and Service Data to Predict Your Next Move.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

Kustomer

JULY 24, 2020

Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Discover the latest CX technology. CCW Online Summit: Customer Experience Trends, Challenges & Innovations. With the coronavirus not ceasing anytime soon, what options do conference attendees have? Go virtual! CCW at Home.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

SurveySparrow

JULY 23, 2023

Rich Insights: Analyze responses in depth with detailed reporting and analytics. Advanced Text Analytics : Use AI to analyze open-text feedback and extract actionable insights. Medallia Imagine having a roadmap for each customer’s journey. Text Analytics : Transform text responses into structured data for analysis.

Customer Experience Management 52

Customer Experience Management Tools CEM Omni-Channel 52