Protected: Finance CX: 5 Predictions for 2022
Uniphore
JANUARY 31, 2022
This content is password protected. To view it please enter your password below: Password: The post Protected: Finance CX: 5 Predictions for 2022 appeared first on Uniphore.
Uniphore
Protected: Digital and Customer Experience Transformation in Banking
Uniphore
JANUARY 31, 2022
This content is password protected. To view it please enter your password below: Password: The post Protected: Digital and Customer Experience Transformation in Banking appeared first on Uniphore.
Banking 
20
20 Join 134,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Protected: Healthcare CX: 5 Predictions for 2022
Uniphore
JANUARY 31, 2022
This content is password protected. To view it please enter your password below: Password: The post Protected: Healthcare CX: 5 Predictions for 2022 appeared first on Uniphore.
Healthcare 20
20 Healthcare 20
20 
Nowhere to Go But Up: Bold AI Predictions for 2022
Uniphore
JANUARY 25, 2022
A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Ah, 2022, a new year. Not so fast. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution.
Healthcare 130
130 
Protected: Telecommunications CX: 5 Predictions for 2022
Uniphore
JANUARY 27, 2022
This content is password protected. To view it please enter your password below: Password: The post Protected: Telecommunications CX: 5 Predictions for 2022 appeared first on Uniphore.
Protected: BPO CX: 5 Predictions for 2022
Uniphore
JANUARY 27, 2022
This content is password protected. To view it please enter your password below: Password: The post Protected: BPO CX: 5 Predictions for 2022 appeared first on Uniphore.
100 
Top 5 Conversational Automation Considerations for Healthcare CX Providers
Uniphore
JANUARY 21, 2022
Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. Using real-time data—including emotion, sentiment and intent analysis—AI-powered systems are substantially shortening and simplifying complex patient and member journeys. Healthcare service providers that have implemented these solutions are seeing significant returns on their investments with major improvements across all key metrics, including Medicare CMS and net promoter scores (NPS).
Healthcare 147
147 
Three Key Challenges Healthcare CX Leaders Face Today
Uniphore
JANUARY 21, 2022
Convoluted journeys. Compromised trust. And the looming threat of overpayments. These are just a few of the patient service challenges healthcare leaders are grappling with today. With more patient and member interactions happening remotely, the pressure to deliver a seamless digital experience is all too real. How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements?
Healthcare 246
246 
AI-Powered Analytics Drive Healthcare Compliance and Personalize CX
Uniphore
JANUARY 21, 2022
Few industries are as closely regulated as healthcare. Service providers must comply with a constantly evolving list of privacy, financial and medical disclosure guidelines. Failure to comply, even in part, can result in serious monetary consequences. According to the National Center for Biotechnology Information (NCBI), between $100 and $300 billion of avoidable health care costs have been attributed to nonadherence in the U.S. annually, representing 3 to 10 percent of total U.S. healthcare cos
Healthcare 147
147 
Twilight Rally Series
Uniphore
JANUARY 19, 2022
Products. Conversational AI Platform. U-Self Serve. U-Assist. U-Trust. U-Analyze. Resources. Blogs. Brochures. Case Studies. Guides. Research. Videos. Webinars. Podcasts. White Papers. Infographics. Insights. Conversational AI. Emotion AI. Speech Analytics. Company. Our Mission. Our Team. Board of Directors. Testimonials. Partners. Careers. Newsroom.
Infographics 26
26 
Strategic roadmap to deliver new-age customer experiences
Uniphore
JANUARY 14, 2022
WEBINAR. Strategic roadmap to deliver new-age customer experiences. Register Now. 2022 is the year where companies are innovating to thrive and succeed in the service-driven economy. Organizations looking to differentiate must embrace modern technologies to meet increasing expectations for service excellence.? Customers are vouching for brands that empower their agents and treat employees better.
Roadmap 130
130 
Life at Uniphore: Meet Andrew Dahlkemper, Chief People Officer
Uniphore
JANUARY 13, 2022
As part of our ongoing “Life at Uniphore” series, we interviewed Andrew Dahlkemper, Uniphore’s new Chief People Officer. Andrew shared his thoughts on the value of company culture, how to empower a growing workforce and what leadership lessons he’s learned from nearly two decades in the tech industry. He also revealed what gets him going and what excites him the most about the future of Uniphore.
Meeting 246
246 
Converse 2022
Uniphore
JANUARY 4, 2022
Products. Conversational AI Platform. U-Self Serve. U-Assist. U-Trust. U-Analyze. Resources. Blogs. Brochures. Case Studies. Guides. Research. Videos. Webinars. Podcasts. White Papers. Infographics. Insights. Conversational AI. Emotion AI. Speech Analytics. Company. Our Mission. Our Team. Board of Directors. Testimonials. Partners. Careers. Newsroom.
Contact Center 317
317 
Reimagining the IT Help Desk with Tech Mahindra’s Lawrence Sathiaraj
Uniphore
DECEMBER 27, 2021
The IT help desk is becoming an increasingly critical component for the hybrid workforce. However, despite its newfound prominence, many help desks struggle to effectively resolve its employees’ issues. In fact, according to a recent Computer Weekly article, employee confidence in their help desk’s ability to address their needs has dropped to 25 percent.
Self Service 211
211 
What a Year!
Uniphore
DECEMBER 21, 2021
As we begin to close out another year filled with massive, seize-the-day opportunities, I like to look at what our team achieved, even amidst significant challenges, and what’s to come. 2021 has been a year for record Uniphore growth in revenue, customers, and size of our organization. Today we are more robust than ever before. The momentum we’ve gained over the past several months (and years) has positioned us as the foremost leader and innovator in our industry.
Innovation 49
49 
Reducing Attrition in BPO Customer Service
Uniphore
DECEMBER 20, 2021
Target the root cause of turnover in outsourced service centers with technology that empowers. Employee turnover is a major pain point for business process outsourcers, with attrition rates often at 30% or higher. At the same time, BPO employees are needed now more than ever. With more customers engaging with businesses remotely, contact centers are scrambling to find new ways to attract, empower and retain top talent.
Customer Service 130
130 Conversational Automation: 5 Do’s and Don’ts for BPO Leaders
Uniphore
DECEMBER 17, 2021
Set your organization up for success with these best practices for automation implementation. More outsourced service providers are turning to technology to stay competitive in an increasingly digital world. At the top of the list for those planning or undergoing “digital transformation” is Conversational Automation. And it’s not hard to see why—Conversational Automation can simplify, streamline and speed up complex, time-consuming customer service processes, improving customer satis
How Can Payers Improve Member Experience and Efficiency at the Same Time?
Uniphore
DECEMBER 17, 2021
The adoption of digital healthcare skyrocketed during the pandemic, exposing both persistent issues for payers as well as opportunities. The more healthcare consumers become comfortable with digital channels, the higher their expectations are for the same level of convenience, selection, and service they receive in other areas of their lives. This means that the more than 900 payers 1 in the current U.S. healthcare market must continue to transform how they interact with consumers if they want t
Self Service 130
130 
Customer Contact Week 2022
Uniphore
DECEMBER 17, 2021
Where. The Star Gold Coast. When. Feb 24th & 25th 2022. Who. Ravi Saraogi Co-founder and President APAC. Join Uniphore at the Customer Contact Week event on the Gold Coast this February! Where? The 2022 CCW will be hosted at The Star located at 1 Casino Dr. Broadbeach QLD 4218 Australia. Booking information and discounts can be viewed on the CCW website.
Customers 130
130 
The New Retail Customer Experience: How Humans + Machines Optimize the Conversation and Outcomes
Uniphore
DECEMBER 13, 2021
Today’s retail customers have higher expectations than ever—particularly when it comes to digital customer experience. Shaped by the global pandemic, which forced billions to adopt new shopping behaviors, customers are notably less patient, more demanding and more proficient online. They also have more options at their fingertips. To remain competitive in this increasingly digital landscape, retailers must create an inviting and intuitive customer experience that works seamlessly from end to end
Retail 262
262 
A Playbook for the Transformational BPO
Uniphore
DECEMBER 14, 2021
Learn how to optimize outsourced customer service. operations with next-generation conversational AI. Higher call volumes, more complex requests and overburdened employees are driving more BPOs toward digital transformation. But just what does that mean—and how can outsourced service providers ensure their digital initiatives are making the right kind of impact?
Uniphore Collaborates with Cisco to Enable Better Customer Experiences
Uniphore
DECEMBER 14, 2021
Uniphore joins Cisco SolutionsPlus Partner Program PALO ALTO, December 14, 2021 – Uniphore, the leader in Conversational Automation, announced today that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions. Through Cisco’s SolutionsPlus Program, Cisco’s customers and channel partners can purchase Uniphore’s conversational automation products to enable more efficient, frictionless and secur
5 Key Skills Contact Center Leaders Must Have
Uniphore
DECEMBER 6, 2021
Contact centers can have the best customer service agents and the latest and greatest technology. They can even implement superb customer experience strategies; but without an able and trustworthy leader at the helm, they will ultimately fail. Contact center leaders have a lot on their plate–from ensuring customer satisfaction and encouraging technology adoption to keeping agents happy and well-trained.
Contact Center 130
130 
Insights on the Value of Conversational Automation
Uniphore
NOVEMBER 23, 2021
The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. Uniphore and Tech Mahindra jointly create exceptional customer experiences and improve service outcomes by supporting customer service automation. Subject matter experts Jafar Syed of Uniphore and Saurabh Rai of Tech Mahindra have teamed up to present a podcast that explores how conversational automation generates return on investment (ROI
Destiny and the Revolution: How the future of Uniphore is the future of customer experience
Uniphore
NOVEMBER 19, 2021
By Jeannie Walters The future of customer experience is exciting in many regards, but what’s happening around low code/no code opportunities is downright fascinating. I had the privilege of interviewing Umesh Sachdev, CEO of Uniphore, and Yochai Rozenblat, former CEO of Jacada, soon after the acquisition of Jacada was finalized. We talked about topics ranging from data to destiny.
Creating a Better Collections Experience
Uniphore
NOVEMBER 19, 2021
When customers miss payments, it’s up to collections departments and agencies to recover what is owed. This can be a stressful process for delinquent customers (often experiencing financial hardship) and businesses trying to balance recovery with maintaining a positive customer relationship and brand reputation. The addition of debt collection regulations further complicates an already delicate interaction.
Self Service 130
130 
How Emotional Intelligence Drives CX Success
Uniphore
NOVEMBER 18, 2021
How CX Leaders Can Leverage Emotional Intelligence to Lead Their Teams to Success Human emotions are complex. Studies have uncovered? 27 basic emotion types —which is why it’s no surprise that a person’s feelings can be difficult for the next person to comprehend, let alone for a computer to analyze and capture. However, when you consider that emotions are central to customers’ decision-making processes, a data-driven tool that can help you understand how customers truly?
Roadmap 162
162 
Keeping Compliance Under Control
Uniphore
NOVEMBER 17, 2021
Few industries are regulated as closely as wealth management. To remain viable, investment firms must comply with a complex—and often changing—list of regulations established by the Securities and Exchange Commission (SEC). When interacting with investors, firms must be transparent in their disclosures, fees and expenses, conflicts of interest and sales practice issues.
Analytics 130
130 
Banking Needs Humans & Machines to Deliver Better Experiences
Uniphore
NOVEMBER 16, 2021
The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers who were still digital holdouts into the same situation: learn how to shift banking activity from in person to online practically overnight. And shift we did. Between 2020 and 2021, financial technology adoption grew from 58% to 88% of U.S. consumers.
Banking 130
130 
Uniphore Named One of the Fastest-Growing Companies in North America on the 2021 Deloitte Technology Fast 500™
Uniphore
NOVEMBER 17, 2021
Attributes 526% Revenue Growth to Massive Enterprise Demand for its Conversational Automation Platform that Uses AI to Modernize and Democratize Customer Experiences Palo Alto, Calif. November 17, 2021 — Uniphore , the leader in Conversational Automation, today announced it ranked 248 th on the Deloitte Technology Fast 500 , a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 27 th year.
Technology 246
246 
U-Analyze
Uniphore
NOVEMBER 11, 2021
For years, contact centers have relied on post-call surveys and audits to measure customer experience, satisfaction, and agent performance—with limited results. Today, customers are having more conversations with businesses than ever. Each conversation contains a wealth of data—from emotional nuances to signals of intent—that businesses can leverage to optimize CX and drive revenue growth.
Infographics 130
130 
CX in 2021 & Beyond: Delivering Next-Gen Customer Experiences at Scale
Uniphore
NOVEMBER 11, 2021
Vijai Shankar, Vice President, Uniphore, What are the key transformative initiatives that will shape tomorrow’s customer experiences? Research shows that enterprises are betting on automation and AI to lead the way. And those that have already implemented these key innovations are seeing big returns on their investments. From intelligent self-service to real-time agent assistance, many of the solutions available today are delivering next-gen results at scale—and the future looks even brighter.
Self Service 147
147 
Building the CX Tech Stack of the Future
Uniphore
NOVEMBER 11, 2021
Ravi Saraogi, Co-founder and President APAC, Uniphore and Loan Kiss, Sitdown Events. As enterprises plan for the post-pandemic future, new goals—and new ways to achieve them—shape the customer service landscape. Tasked with driving operational efficiency, productivity and growth, business leaders are turning to technology to bridge the gap between rising customer demands and limited human resources.
U-Analyze
Uniphore
NOVEMBER 11, 2021
For years, contact centers have relied on post-call surveys and audits to measure customer experience, satisfaction, and agent performance—with limited results. Today, customers are having more conversations with businesses than ever. Each conversation contains a wealth of data—from emotional nuances to signals of intent—that businesses can leverage to optimize CX and drive revenue growth.
Infographics 130
130 
Banking on Great Conversations
Uniphore
NOVEMBER 11, 2021
For the finance industry, the global pandemic was a watershed moment. Customers unable to access their branch locations increasingly took to digital channels for their customer service needs. Faced with record-high contact center traffic, many organizations accelerated their digital transformations—and uncovered a wealth of untapped CX value. Today, conversational AI is helping businesses capitalize on every customer interaction across every channel.
Banking 130
130 
Preparing for the Journey Ahead
Uniphore
NOVEMBER 11, 2021
Travel and hospitality were among the hardest hit industries during the pandemic. While today both are recovering, businesses are grappling with new realities on the ground—and in the air. Fewer business travelers, newer no-contact preferences and higher overall expectations are a few of the factors shaping the customer experience landscape. Conversational AI is helping travel and hospitality leaders weather the turbulence and welcome new customers with next-generation CX.
Self Service 130
130 
Fulfilling Conversational AI’s Promise in Your Contact Center
Uniphore
NOVEMBER 9, 2021
Contact centers can deliver superior CX, save costs, and achieve better ROI with AI and automation. Over a year after the onset of the pandemic, contact centers have stepped up digital transformation plans at scale. To address common challenges, many organizations are turning to artificial intelligence and conversational service automation to deliver better customer experiences and employee efficiencies.
Contact Center 130
130 
Conversational AI is Transforming the Future Contact Centers
Uniphore
NOVEMBER 9, 2021
Contact centers can adapt to a post-pandemic world and be future-ready with conversational AI and automation. Over a year after the onset of the pandemic, contact centers are looking to transform and enrich their operations with conversational AI and Automation technologies. Call volumes have increased and the pressure to deliver an exceptional customer experience while keeping costs down continues to be a challenge.
Contact Center 130
130 
Let's personalize your content