5 Key Trends for ECommerce Customer Satisfaction in 2022
Kayako
APRIL 1, 2022
A PwC study found that 73% of consumers say customer service experiences are more important in purchasing decisions than price or product features. About 43% of consumers would pay more for convenience, and 42% will pay for a friendly, welcoming experience. billion by 2027. It turns out that there is an answer.
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