Self-service, AI Chatbots, Knowledge Management – How to Evaluate their ROI
Inbenta
FEBRUARY 20, 2020
Customer self-service ROI. When monitoring the performance of a self-service initiative, there are a variety of different KPIs to keep track of in order to allow ROI to be measured. How to calculate an AI chatbot’s ROI. Researchers predict that by 2025, chatbots will accomplish more than 90% of the B2C interactions.
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