Forrester's Customer Insights

FEBRUARY 7, 2024

This year, in 2024, the economy […] The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would have you believe. Yet notes from the post-pandemic blues keep wafting in the air no matter the macroeconomic drumbeat.

Consumers 33

Consumers Brands Advertising Measurement 33

BirdEye

APRIL 2, 2024

hitsman) March 23, 2024 Why deleting YouTube videos is harmful Deleting a video might seem like a quick fix, but it comes with unintended consequences. The post Why you should unlist, not delete, your YouTube videos appeared first on Birdeye Customer Experience Management.

Video 110

Video Metrics Trends Data 110

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. For good reason: delivering great customer experience (CX) leads to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

Horizon CX

JANUARY 2, 2024

Closing the Loop: Valuing Customer Feedback Beyond Surveys Introduction In the dynamic realm of customer experience management, one often overlooked aspect is the importance of closing the loop with customers after they have provided their valuable feedback, especially within the context of surveys.

Metrics 130

Metrics Survey Communication Effort Score 130

BirdEye

NOVEMBER 30, 2023

Home service businesses like plumbing companies must constantly be on the lookout to increase their lead generation channels and acquire new customers. To do that, all they need is a set of robust and reliable plumbing lead generation strategies. Respond to all Google reviews and Questions from customers on your profile.

Social Media 58

Social Media Advertising Marketing Strategy 58

BirdEye

FEBRUARY 28, 2023

Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. A social media manager is a professional responsible for managing and executing social media strategies for a company, organization, or individual.

Social Media 98

Social Media Management Analytics Strategy 98

BirdEye

FEBRUARY 27, 2024

To help you step up your strategy, we have compiled a list of the top car dealership advertising ideas. Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024.

Advertising 63

Advertising Automotive Social Media Multi-Channel 63

BirdEye

MARCH 29, 2024

34 Instagram story ideas for businesses in 2024 FAQs on Instagram story ideas Manage your Instagram account with Birdeye How to post a story on Instagram? 34 Instagram story ideas for businesses in 2024 Curious about boosting your presence and achieving greater engagement on your Instagram stories?

Social Media 108

Social Media Video Guidelines Feedback 108

Experience Investigators by 360Connext

JANUARY 23, 2024

Customer experience leaders are not just expected to keep up with trends in the marketplace, customer expectations, and technology, we simply MUST do so to serve customers and stay ahead of the competition. Customers often crave personal, empathetic connections and some bots simply aren’t up to the task.

Trends 143

Trends Self Service Customer Experience Customer Journeys 143

BirdEye

MARCH 15, 2024

billion monthly active users as of 2024. Our customers, their stories: “We totally depend on Birdeye's social media calendar. Experiment with different posting times and strategies to continually improve your content’s performance on YouTube. This sentiment isn’t surprising, given that YouTube boasts 2.70

Social Media 68

Social Media Entertainment Video Insurance 68

BirdEye

MARCH 4, 2024

But how does one navigate the often intimidating task of changing a Facebook Page’s name, especially in 2024, where Facebook’s algorithms and policies have evolved? Marketing and SEO strategy: To improve SEO and marketing efforts, a business might modify its name to include keywords relevant to its industry or services.

Guidelines 63

Guidelines How To Social Media Policies 63

BirdEye

MARCH 22, 2024

In this blog post, we dive into the top follower trackers for Instagram, uncovering how these essential tools can revolutionize your social media strategy. This data helps you refine your content strategy to better match your target audience’s preferences.

Social Media 58

Social Media Strategy Multi-Channel Analytics 58

Retently

MARCH 26, 2024

By taking a thoughtful and thorough approach to the selection process, you’re setting the ground for richer insights, better decisions, and a more connected relationship with your customers and employees. Customer Experience A product might meet your needs in terms of features and price. Why Look Beyond Qualtrics?

Survey 78

Survey Multi-Channel Effort Score Analysis 78

BirdEye

FEBRUARY 29, 2024

This crucial aspect of their role has been highlighted by recent findings from Birdeye’s “ State of Online Reviews 2024 ” study, which casts light on the growing influence of online reviews in establishing that trust. The study reveals key insights into the dynamics of customer feedback: Online reviews grew by 5% over 2023.

Examples 58

Examples Trends Financial Communication 58

SurveySensum

FEBRUARY 2, 2024

I’d say that more than half of the readers would choose the first boutique as it welcomes you and gives you a personalized customer experience. Well, customers now have endless options at their fingertips which means it’s not just about shopping anymore, it’s all about the OVERALL EXPERIENCE.

Metrics 52

Metrics Customer Engagement Engagement Effort Score 52

BirdEye

MARCH 26, 2024

This feature is accessible to all Instagram users and can help them customize their profiles according to their needs. This feature isn’t just for personal amusement; it serves as a potent tool for business accounts, significantly enhancing their Instagram strategy to attract and expand their follower base. Excellent strategy!

Social Media 58

Social Media Video Tools Management 58

InMoment XI

DECEMBER 7, 2023

As competition and buyer empowerment compound, customer experience (CX) is proving to be the only truly durable competitive advantage. Companies that earn $1 billion annually can expect to earn on average an additional $700 million within 3 years of investing in customer experience.

Metrics 260

Metrics Net Promoter Score Measurement Effort Score 260

BirdEye

NOVEMBER 29, 2023

The digital era has revolutionized how customers discover and purchase furniture. Online reviews, virtual try-ons, and augmented reality experiences have become integral parts of the furniture shopping journey. Furniture store marketing is promoting furniture stores and their products to attract customers and increase sales.

Trends 58

Trends Tips Tools Marketing 58

BirdEye

DECEMBER 8, 2023

However, a robust and effective carpet cleaning marketing strategy is pivotal in making your business stand out and attract customers. We guide you with practical and actionable tips and suggest ad ideas, tactics, and strategies to boost the profitability of your carpet cleaning business. Actively generate and manage reviews 3.

Tips 58

Tips Strategy Marketing Social Media 58

Magellan Solutions

FEBRUARY 15, 2023

The adoption of customer relationship management (CRM) systems in the business world has been a game changer for employees. A CRM virtual assistant (VA) is an extension of the customer service team, which handles routine tasks for clients. The duties of a CRM virtual assistant is not limited to handling customer support.

CRM 95

CRM Customer relationships Social Media Sales 95

BirdEye

FEBRUARY 21, 2024

Unveiling the powerhouse Launched in February 2024, Gemini is Google’s most advanced AI model yet, leveraging the latest deep learning innovations for superior performance across various tasks, including: Text-to-text generation: Gemini can craft compelling and informative content, from emails and articles to marketing copy and scripts.

Innovation 58

Innovation Video Chatbots Resources 58

Playvox

SEPTEMBER 6, 2022

Whether your customer service center is remote, hybrid, or moving back to the office full-time, agent engagement is critical to success—now and into the future. In fact, it predicts that by 2024, 30% of organizations will have moved their customer support centers’ operations off-premises. Communicate. Kimberly C.,

Contact Center 86

Contact Center Connections Engagement Video 86

BirdEye

MARCH 21, 2024

A recent Birdeye study revealed that nearly 49% of businesses include Twitter marketing in their social media strategy. Also read : The best times to post on social media for all platforms in 2024 The best time to post on Twitter: Day-wise breakup As user behavior fluctuates across the week, the best time to post on Twitter varies, too.

Social Media 58

Social Media Automotive Healthcare Hospitality 58

BirdEye

APRIL 26, 2024

28 best content creation tools for your business Content creation tools – Your gateway to a consistent and engaging content strategy Frequently asked questions on content creation tools Generate, edit, and boost your content with Birdeye What are content creation tools? Table of contents What are content creation tools? Adobe Veed.io

Tools 58

Tools Social Media Multi-Channel Video 58

BirdEye

APRIL 16, 2024

In this comprehensive guide, we’ll walk you through 25 proven strategies to earn loyal followers and maximize your Pinterest marketing campaigns. This insight should guide your content strategy, posting schedule, and more. A strong strategy makes it easy to reach your target audience and swiftly grow your Pinterest account.

Social Media 68

Social Media Strategy How To Infographics 68