Forrester's Customer Insights

FEBRUARY 7, 2024

This year, in 2024, the economy […] The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would have you believe. Yet notes from the post-pandemic blues keep wafting in the air no matter the macroeconomic drumbeat.

Consumers 32

Consumers Brands Advertising Measurement 32

BirdEye

MAY 13, 2024

Why are audience insights tools essential for businesses in 2024? Why are audience insights tools essential for businesses in 2024? Audience insights tools help businesses go beyond the basic demographics and explore aspects like customer buying behavior, interests, brand loyalty, content preferences, and values, to name a few.

Tools 62

Tools Social Media Multi-Channel Advertising 62

BirdEye

APRIL 2, 2024

hitsman) March 23, 2024 Why deleting YouTube videos is harmful Deleting a video might seem like a quick fix, but it comes with unintended consequences. The post Why you should unlist, not delete, your YouTube videos appeared first on Birdeye Customer Experience Management.

Video 109

Video Metrics Trends Data 109

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

Horizon CX

JANUARY 2, 2024

Closing the Loop: Valuing Customer Feedback Beyond Surveys Introduction In the dynamic realm of customer experience management, one often overlooked aspect is the importance of closing the loop with customers after they have provided their valuable feedback, especially within the context of surveys.

Metrics 130

Metrics Survey Communication Effort Score 130

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. For good reason: delivering great customer experience (CX) leads to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. Access 1/3/2024.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

BirdEye

NOVEMBER 30, 2023

To do that, all they need is a set of robust and reliable plumbing lead generation strategies. This improves their chance of connecting with the right audience base and converting them into customers. This is a crucial step to improve the impact of your digital marketing strategies. Watch the Free Demo Now.

Social Media 57

Social Media Advertising Marketing Strategy 57

BirdEye

FEBRUARY 27, 2024

To help you step up your strategy, we have compiled a list of the top car dealership advertising ideas. Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024.

Advertising 62

Advertising Automotive Social Media Multi-Channel 62

BirdEye

FEBRUARY 28, 2023

The professional expertise of a social media manager and how it drives results Skill sets to look for in a top-performing social media manager The average salary of a social media manager How to hire a top social media manager FAQs about a social media manager Make social media management a breeze with Birdeye What is a social media manager?

Social Media 98

Social Media Management Analytics Strategy 98

BirdEye

MARCH 29, 2024

34 Instagram story ideas for businesses in 2024 FAQs on Instagram story ideas Manage your Instagram account with Birdeye How to post a story on Instagram? 34 Instagram story ideas for businesses in 2024 Curious about boosting your presence and achieving greater engagement on your Instagram stories?

Social Media 107

Social Media Video Guidelines Feedback 107

BirdEye

MARCH 15, 2024

billion monthly active users as of 2024. Experiment with different posting times and strategies to continually improve your content’s performance on YouTube. The post Revealed: The best time to post on YouTube to get more views & subscribers is… appeared first on Birdeye Customer Experience Management.

Social Media 67

Social Media Entertainment Video Insurance 67

BirdEye

MARCH 22, 2024

In this blog post, we dive into the top follower trackers for Instagram, uncovering how these essential tools can revolutionize your social media strategy. This data helps you refine your content strategy to better match your target audience’s preferences.

Social Media 57

Social Media Strategy Multi-Channel Analytics 57

Experience Investigators by 360Connext

JANUARY 23, 2024

Over-Reliance on Chatbots While AI and chatbots are absolutely critical to your overall customer experience strategy, over-relying on them at the cost of human interaction can be detrimental. Customers often crave personal, empathetic connections and some bots simply aren’t up to the task.

Trends 143

Trends Self Service Customer Experience Customer Journeys 143

BirdEye

MARCH 4, 2024

But how does one navigate the often intimidating task of changing a Facebook Page’s name, especially in 2024, where Facebook’s algorithms and policies have evolved? Marketing and SEO strategy: To improve SEO and marketing efforts, a business might modify its name to include keywords relevant to its industry or services.

Guidelines 62

Guidelines How To Social Media Policies 62

Retently

MARCH 26, 2024

AskNicely Dashboard Description: AskNicely’s offerings range from basic to advanced customer experience management tools. The platform emphasizes integrating employee engagement and role-based functionalities into the customer experience strategy.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

BirdEye

MARCH 26, 2024

This feature isn’t just for personal amusement; it serves as a potent tool for business accounts, significantly enhancing their Instagram strategy to attract and expand their follower base. User-generated content Do you regularly share your customer stories when they tag you? Excellent strategy!

Social Media 57

Social Media Video Tools Management 57

BirdEye

FEBRUARY 29, 2024

This crucial aspect of their role has been highlighted by recent findings from Birdeye’s “ State of Online Reviews 2024 ” study, which casts light on the growing influence of online reviews in establishing that trust. The study reveals key insights into the dynamics of customer feedback: Online reviews grew by 5% over 2023.

Examples 57

Examples Trends Financial Communication 57

SurveySensum

FEBRUARY 2, 2024

– Because these metrics serve as the compass guiding your business toward understanding, measuring, and enhancing interactions with your customers. So, what are these customer engagement indicators that you need to measure in 2024? 5 Customer Engagement Metrics to Watch Out for in 2024 1.

Metrics 52

Metrics Customer Engagement Engagement Effort Score 52

BirdEye

NOVEMBER 29, 2023

Verified profiles increase trust and accessibility for potential customers actively searching for furniture. Pro tip: Create, update, and manage business listings for all locations and better rank with Birdeye Listings. This strategy involves strategically using Google’s suite of tools to enhance visibility and accessibility.

Trends 57

Trends Tips Tools Marketing 57

BirdEye

DECEMBER 8, 2023

However, a robust and effective carpet cleaning marketing strategy is pivotal in making your business stand out and attract customers. We guide you with practical and actionable tips and suggest ad ideas, tactics, and strategies to boost the profitability of your carpet cleaning business. Actively generate and manage reviews 3.

Tips 57

Tips Strategy Marketing Social Media 57

InMoment XI

DECEMBER 7, 2023

Companies that earn $1 billion annually can expect to earn on average an additional $700 million within 3 years of investing in customer experience. Customer-centric companies are 60% more profitable than companies that don’t focus on customers. 32 Customer Experience Statistics You Need to Know for 2024 ( [link] ).

Metrics 260

Metrics Net Promoter Score Measurement Effort Score 260

BirdEye

FEBRUARY 21, 2024

Unveiling the powerhouse Launched in February 2024, Gemini is Google’s most advanced AI model yet, leveraging the latest deep learning innovations for superior performance across various tasks, including: Text-to-text generation: Gemini can craft compelling and informative content, from emails and articles to marketing copy and scripts.

Innovation 57

Innovation Video Chatbots Resources 57

Playvox

SEPTEMBER 6, 2022

In fact, it predicts that by 2024, 30% of organizations will have moved their customer support centers’ operations off-premises. To drive customer support agent satisfaction and improve customer experience, managers must focus on optimizing remote contact center agent engagement now.

Contact Center 86

Contact Center Connections Engagement Video 86

Magellan Solutions

FEBRUARY 15, 2023

Various activities related to the management of your client accounts are carried out by a CRM virtual assistant. They will assist in planning, optimizing, and sustaining a successful CRM strategy. By 2024, more than 8 billion digital voice assistants will be used globally, according to Statista.

CRM 95

CRM Customer relationships Social Media Sales 95

BirdEye

MARCH 21, 2024

A recent Birdeye study revealed that nearly 49% of businesses include Twitter marketing in their social media strategy. Also read : The best times to post on social media for all platforms in 2024 The best time to post on Twitter: Day-wise breakup As user behavior fluctuates across the week, the best time to post on Twitter varies, too.

Social Media 57

Social Media Automotive Healthcare Hospitality 57

BirdEye

APRIL 26, 2024

28 best content creation tools for your business Content creation tools – Your gateway to a consistent and engaging content strategy Frequently asked questions on content creation tools Generate, edit, and boost your content with Birdeye What are content creation tools? Table of contents What are content creation tools? Adobe Veed.io

Tools 57

Tools Social Media Multi-Channel Video 57

BirdEye

APRIL 16, 2024

In this comprehensive guide, we’ll walk you through 25 proven strategies to earn loyal followers and maximize your Pinterest marketing campaigns. This insight should guide your content strategy, posting schedule, and more. A strong strategy makes it easy to reach your target audience and swiftly grow your Pinterest account.

Social Media 67

Social Media Strategy How To Infographics 67