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Phew 2022: Looking Back at the Year We Became a One-Stop CRM Marketing Shop? 

Optimove

“With Covid on a decline globally,” thought marketers everywhere at the beginning of 2022 and smiled, “We’re finally back to normal. And that, in a nutshell, is the story of 2022.  So, what have we accomplished in 2022 to help marketers do better? It’ll be smooth sailing from here on end.”

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5 Top Customer Service Articles of the Week 5-23-2022

ShepHyken

(CustomerThink) Your growth at every level — financially, reputationally, professionally, and personally — is superior when customer, employee, and partner experience are managed as a team sport. Deliver Frictionless CX for Today’s On-the-Go Consumers by Einat Weiss, NICE CXone. (No Follow on Twitter: @Hyken.

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5 Top Customer Service Articles of the Week 6-13-2022

ShepHyken

CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. The Wall Street Journal) The quality of customer experience offered by consumer-facing brands and government agencies declined in the year through April 2022. Sign Me Up!

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Trends, Business, and the Future of Sports

Avaya

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51
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Why Working In Customer Service Is a Great Career Move In 2022

CSM Magazine

A great career choice, companies are always after solid customer service workers who are willing to solve problems, help customers, and make sure a company’s reputation is intact with satisfied consumers. With that in mind, let’s take a brief look at why working in customer service is a great career choice in 2022.

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Bundesliga Match Fact Ball Recovery Time: Quantifying teams’ success in pressing opponents on AWS

AWS Machine Learning

Since Steffen Baumgart took over as coach at FC Köln in 2021, the team has managed to lift themselves from the bottom and has established a steady position in the middle of the table. This style of play is also evident when you look at the ball recovery times for the first 24 match days in the 2022/23 season.

Sports 71
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Bundesliga Match Fact Win Probability: Quantifying the effect of in-game events on winning chances using machine learning on AWS

AWS Machine Learning

Just like Dortmund, Leipzig now put all energy into offense, but the best they managed to achieve was hitting the post in overtime. Let’s look at a match from the current season (2022/2023). For real-time updates of probabilities, we use Amazon Managed Streaming Kafka (Amazon MSK) as a central data streaming and messaging solution.

Sports 77