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What’s New in Customer Service Trends for 2022?

Inbenta

9 Customer Service Trends for 2022. 2022 will see new trends that will redefine the customer service landscape – what’s new this year? In 2020, Covid-19 sparked a surge in technology adoption and usage as businesses and consumers flocked online to carry out daily tasks. This has a direct impact on customer service.

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The 12 Best Customer Service Software Tools for 2022

Kustomer

What consumers are looking for in a digital-first world is that feeling when your morning coffee barista greets you with a hearty hello and a warm smile, or when you get that email from your food delivery service giving you a free meal for continued loyalty. What Are the 12 Best CS Software Tools in 2022?

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Chatbots vs. Humans: The State of Conversational Commerce in 2022

Kustomer

Live chat is no longer a nice-to-have in e-commerce customer service. The pressure to meet the demands of today’s consumer is higher than ever, with companies scrambling to onboard more agents and deploy chatbots in order to provide quality support at scale. 5 Findings on Human and Chatbot Live Chat Experiences in E-Commerce.

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5 Top Customer Service Articles of the Week 5-9-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. The Wise Marketer) Whether due to the rise of e-commerce, the disruptions of the pandemic, or other factors specific to a given industry, the old patterns of consumer behavior no longer hold true in the current marketplace.

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Customer Experience Trends You Need to Know

Kustomer

Customer Experience Trends in 2023 At the outset of 2022, a post-pandemic global economic recovery effort was gaining momentum and supply chain issues were beginning to ease. Customer Experience Trends in 2022 Keeping up with what’s new in customer service trends can be difficult when trends emerge so regularly.

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Verint Research Reveals What Really Matters to Consumers in their Physical and Digital Shopping Experiences

CSM Magazine

Over the past two years, retailers have invested a significant amount of time and money to create exceptional digital experiences as consumers embraced a new way of interacting with their favorite brands. Generational differences and channel preferences persist in this most recent report. Generational Differences in Shopping Preferences.

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6 Effective Ways to Reduce High Call Volume in Your Call Center (2022)

Inbenta

This will give you a clear indication on why they are calling in more and what exactly they need support with. For instance, decide if you can create resources that can help guide your customer online or see what can be improved in the onboarding process to eliminate unnecessary customer support calls. The result?