West Monroe

DECEMBER 20, 2022

This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change.

Metrics 52

Metrics Roadmap Leadership Analytics 52

Gainsight

DECEMBER 8, 2022

We’re sharing five actionable strategies from our Pulse Europe 2022 panel. The company has two products, a Management Information System to automate school workflows, saving teachers time, and benchmarking analytics to identify areas of concern and reduce time to intervention. Emails with two sentences and a report.

Customer Success 52

Customer Success Strategy Roadmap Touchpoint 52

NobelBiz

AUGUST 28, 2023

Real-Time Analytic tools provide insights into agent performance, customer sentiment, and channel effectiveness, allowing for quick adjustments and data-driven decisions. Speech and Text Analytics can monitor interactions, identify trends, and uncover customer insights, enhancing agent training and performance optimization.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). 62% of SMB data will reside in the cloud by the end of 2022.” — Flexera. Product teams can prioritize roadmap fixes and enhancements based on loyal-customer adoption metrics and feedback. Who benefits?

Data 52

Data Competitive Advantage Multi-Channel Analytics 52

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 52

Healthcare Trends Analytics Multi-Channel 52

Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

Strativity

APRIL 27, 2023

This article was written by Josh Verseput, SVP, Analytics. To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

Gainsight

JULY 5, 2022

It’s about adoption, analytics, and expansions. According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” Every journey begins with a roadmap, and every business motion starts with a strategy. It’s about product-led growth.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

Strativity

DECEMBER 12, 2022

That’s up from 58% in 2022, a trend accelerated by growing demand for integration and innovation capabilities. Phase 2: Define your cloud migration strategy and roadmap. Does the tool offer analytics-based recommendations to map on-site instances to cloud instances? Does the tool allow you to test applications online?

Strategy 52

Strategy Roadmap System Tools 52

AWS Machine Learning

NOVEMBER 22, 2022

Traditionally, this data is collected via a batch process and sent to a data warehouse for storage, analysis, and reporting, and is made available to decision-makers after several hours, if not days. This can support product roadmap discussions and prioritizations. Solution overview.

Analysis 72

Analysis CRM System Groups 72

Circular Edge

MAY 2, 2022

Blog Credit: Ian McCue, April 26, 2022 ( 10 Ways to Excel in the Evolving Role of the CFO | NetSuite). Flex your analytical abilities. Our recent NetSuite CFO & Business Leader Spring 2022 Outlook Survey shows the finance department has grown in importance since the start of the pandemic.

Culture 52

Culture Healthcare Apparel Financial 52

West Monroe

JANUARY 18, 2023

In fact, West Monroe research shows just how much organizational structure impacts business results overall: Our 2022 survey found lower-performing, less digitally enabled organizations are 1.75x more likely to have a hierarchical, inflexible organizational structure. In fact, during a 2022 survey, Source Global Research found 80% of U.S.

Banking 52

Banking Innovation Self Service Government 52

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Better decision making: with a CRM, you can track your data and analytics to make better decisions about your business.

CRM 52

CRM Social Media Omni-Channel e-support 52

West Monroe

FEBRUARY 23, 2022

This article was originally featured in February 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. What is the roadmap? Data: The new differentiator in manufacturing analytics. All Rights Reserved. Featured Content.

Leadership 52

Leadership Culture Training Technology 52

Gainsight

JULY 1, 2022

This model uses the product as the primary vehicle to drive end-to-end value realization, build consumption-based pricing, prioritize the product roadmap to optimize customer outcomes, and unlock organic expansion using self-serve provisioning. . Of companies that use product experience data, 57% use it to develop product roadmaps.

Roadmap 52

Roadmap Metrics Analytics Strategy 52

SurveySparrow

DECEMBER 10, 2020

A recent research study conducted by Gartner stated that in 2022 the RPA technology is expected to reach $2.4billion. That’s why 5G has become a vital part of the digital transformation roadmap. From the project, tasks, and contact management to team collaboration, reporting, and billing, These tools can make every work easier.

Chatbots 52

Chatbots Social Media Survey System 52

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? One major feature is detailed analytics and reporting on each department. As a comprehensive source of data, an ERP system also provides a host of reports and analytics that can be difference-makers for the business. Need more depth?

Resources 52

Resources System Software Financial 52

Gainsight

NOVEMBER 16, 2021

Fortunately, there is a compass that you can use to direct your plans: analytics. . Analytics lay the foundation for your digital transformation strategy and provide solid footing to launch your plan. trillion on digital transformation in 2022. . How do analytics support your digital transformation strategy?

Roadmap 52

Roadmap Analytics Social Media User Experience 52

SmartKarrot

MAY 27, 2020

reports , is expected to hit $164.29 billion by 2022. . In short, the skill sets needed to become a top CSM are a mix of attitude connect with the customer and keen analytical skills. It comes as no surprise then, that the SaaS sector according to? CSM Roles are the Most in-demand Jobs. A CSM must possess… .

Management 10

Management Roadmap Customer Success Feedback 10

Gainsight

SEPTEMBER 14, 2022

And luckily, the narrative at Pulse 2022 was no exception! We’ve curated major highlights from Pulse 2022’s Community sessions below. Product should leverage Community as an easy way to get customer feedback or build a customer-driven roadmap with a community-hosted advisory board. Final Thoughts.

Self Service 52

Self Service Metrics Roadmap Customer Success 52

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Alteryx provides the leading analytics automation platform. In 2022, Mindbody adopted a Digital Customer Success strategy to improve the customer experience for its SMB and mid-market customers. Alteryx Alteryx is truly a powerhouse in digital.

Customer Success 52

Customer Success Software Customer Journeys Analytics 52