West Monroe

DECEMBER 20, 2022

This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change.

Metrics 52

Metrics Roadmap Leadership Analytics 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. The 2022 Khoros Kudos Awards are now open until May 27th! This means the ads admin, visibility and analytics features available for other channels are now available for Twitter. You heard right!

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

Happy or Not

JANUARY 3, 2022

A glimpse of our future roadmap. To prepare for these future challenges, we will be focusing on improving the reach, depth, and use of our Smiley products and analytics, as well as looking to further integrate with other key business systems. Learn more about HappyOrNot and our Smiley products here.

Omni-Channel 69

Omni-Channel Ecommerce Loyalty Programs Roadmap 69

Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

Gainsight

JULY 5, 2022

It’s about adoption, analytics, and expansions. According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” Every journey begins with a roadmap, and every business motion starts with a strategy. It’s about product-led growth.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). 62% of SMB data will reside in the cloud by the end of 2022.” — Flexera. Product teams can prioritize roadmap fixes and enhancements based on loyal-customer adoption metrics and feedback.

Data 52

Data Competitive Advantage Multi-Channel Analytics 52

AWS Machine Learning

NOVEMBER 15, 2023

Principal is conducting enterprise-scale near-real-time analytics to deliver a seamless and hyper-personalized omnichannel customer experience on their mission to make financial security accessible for all. The CCI Post-Call Analytics (PCA) solution is part of CCI solutions suite and fit many of the identified requirements.

Financial 110

Financial Omni-Channel Groups Analytics 110

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Better decision making: with a CRM, you can track your data and analytics to make better decisions about your business.

CRM 52

CRM Social Media Omni-Channel e-support 52

West Monroe

FEBRUARY 23, 2022

This article was originally featured in February 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. What is the roadmap? Data: The new differentiator in manufacturing analytics. All Rights Reserved. Featured Content.

Leadership 52

Leadership Culture Training Technology 52

West Monroe

NOVEMBER 1, 2022

Most (92%) of companies in West Monroe’s 2022 Be Digital Research said they are effective at putting the customer at the center of everything, but the real question is how this is put into action. Rather, remember that companies with a customer focus in their data and analytics are better able to pivot when necessary.

Resources 52

Resources Effort Score Customer Experience Data 52

Gainsight

JULY 1, 2022

This model uses the product as the primary vehicle to drive end-to-end value realization, build consumption-based pricing, prioritize the product roadmap to optimize customer outcomes, and unlock organic expansion using self-serve provisioning. . We wanted to discover what solutions they use and how they measure success. .

Roadmap 52

Roadmap Metrics Analytics Strategy 52

Lithium

JUNE 7, 2022

Check out our TikTok Analytics Tipsheet. As an official badged Partner for the Content Marketing specialty, marketers will be able to publish and respond to content and easily measure the effectiveness and performance of their TikTok campaigns and activity within the Khoros platform. Khoros Roadmap Webinar Watch On Demand.

Self Service 10

Self Service Social Media Roadmap Gamification 10

SurveySparrow

DECEMBER 10, 2020

A recent research study conducted by Gartner stated that in 2022 the RPA technology is expected to reach $2.4billion. That’s why 5G has become a vital part of the digital transformation roadmap. Also, using data-driven insights helps companies measure customer activity, employee engagement, inventory, and much more.

Chatbots 52

Chatbots Social Media Survey System 52

NobelBiz

AUGUST 28, 2023

Real-Time Analytic tools provide insights into agent performance, customer sentiment, and channel effectiveness, allowing for quick adjustments and data-driven decisions. Speech and Text Analytics can monitor interactions, identify trends, and uncover customer insights, enhancing agent training and performance optimization.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Gainsight

NOVEMBER 16, 2021

Fortunately, there is a compass that you can use to direct your plans: analytics. . Analytics lay the foundation for your digital transformation strategy and provide solid footing to launch your plan. trillion on digital transformation in 2022. . How do analytics support your digital transformation strategy?

Roadmap 52

Roadmap Analytics Social Media User Experience 52

Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. 2022 Khoros Kudos Awards Winners and Runner-Ups We announced the Kudos Awards Winners and Runner-Ups at Khoros Innovate last week. Khoros Innovate On-demand + Roadmap Resource Roundup.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

Strativity

APRIL 27, 2023

This article was written by Josh Verseput, SVP, Analytics. To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

West Monroe

JANUARY 18, 2023

In fact, West Monroe research shows just how much organizational structure impacts business results overall: Our 2022 survey found lower-performing, less digitally enabled organizations are 1.75x more likely to have a hierarchical, inflexible organizational structure. In fact, during a 2022 survey, Source Global Research found 80% of U.S.

Banking 52

Banking Innovation Self Service Government 52

ECXO

DECEMBER 26, 2023

This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. Measuring the User Experience: Collecting, Analysing, and Presenting UX Metrics by Bill Albert and Tom Tullis. Here is the link. Here is the book link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

Gainsight

SEPTEMBER 14, 2022

And luckily, the narrative at Pulse 2022 was no exception! We’ve curated major highlights from Pulse 2022’s Community sessions below. Product should leverage Community as an easy way to get customer feedback or build a customer-driven roadmap with a community-hosted advisory board. Brigid Colver, Sr.

Self Service 52

Self Service Metrics Customer Success Roadmap 52

AWS Machine Learning

SEPTEMBER 28, 2023

The measurable cost of undersupply is often higher, sometimes by several multiples, when compared to the cost of oversupply, which we discuss in sections that follow. In the following section, we examine how to measure if the quantile predictions produce an over or undersupply by item. Letchford, A. & Svetunkov, I. Management Sci.

Retail 93

Retail Data Financial Resources 93

West Monroe

SEPTEMBER 30, 2022

That’s one of the key takeaways from West Monroe’s 2022 Be Digital Research —which surveyed 700 C-suite executives across the financial services, healthcare, health insurance, manufacturing, retail, technology, and utility industries, as well as 5,000 of their customers. 2022 Be Digital Research.

Survey 52

Survey Measurement Financial Strategy 52

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? One major feature is detailed analytics and reporting on each department. As a comprehensive source of data, an ERP system also provides a host of reports and analytics that can be difference-makers for the business.

Resources 52

Resources System Software Financial 52

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 52

Healthcare Trends Analytics Multi-Channel 52

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40