Education Services Group

APRIL 27, 2021

ESG, the leader in Customer Success as a Service ® , is proud to announce record-breaking 2021 Q1 results. ESG Q1 2021 News: Total Q1 revenue increased 122% year-over-year. Q1 2021 new clients: Big 4 global consulting firm. Q1 2021 client expansions: Publicly traded global leader in digital transformation.

Consulting 98

Consulting Customer Success Resources Leadership 98

SurveySparrow

FEBRUARY 1, 2021

” Leadership is an underrated quality. They don’t simply lead, but work, mentor, manage, plan, and whatnot! This can be done with the help of proper leadership assessment tools. What does the leadership assessment tool do? 9 best leadership assessment tools to look out for in 2021. SurveySparrow.

Leadership 52

Leadership Tools Feedback Tips 52

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. What’s Next.

Chief Customer Officer 98

Chief Customer Officer B2B Leadership Customer Success 98

MyCustomer

DECEMBER 21, 2021

CX leadership and the importance of predictability. Tuesday, December 21, 2021 - 09:21. Customer experience management. Data management. Podcast: CX leadership and the importance of predictability. Chris Ward. Employee engagement. Engagement

Leadership 55

Leadership Employee Engagement Customer Experience Management Engagement 55

ShepHyken

MARCH 19, 2021

This week we feature an article from Kaila Krayewski , Managing Director at Archipelago Communications. She introduces a few female customer service speakers and shares their advice for women pursuing leadership roles in CS/CX. Despite this, only a fraction of those women make it into leadership positions — 48%, to be exact.

Leadership 90

Leadership Self Service Customer Service Trends 90

Gainsight

JANUARY 4, 2021

Customer Success Team Management. Customer Success Leadership. Churn and Risk Management. Managing Customer Relationships. Strategizing Customer Success Spend for 2021: 5 Takeaways From Our Survey On Customer Success Budgeting. Customer Success Team Management. Customer Success Leadership.

Resources 111

Resources Customer Success eBook Multi-Channel 111

Totango

APRIL 1, 2021

Totango is excited to announce that we have once again been recognized by G2 with awards for our leadership in Customer Success. We also recently received the following badges: G2 Leader Spring 2021 recognizes vendors who have high customer satisfaction ratings and dominating market presences. . Try Totango For Yourself.

Leadership 79

Leadership Software Analytics Touchpoint 79

ClientSuccess

NOVEMBER 20, 2020

With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. The top customer success conferences are also great places for CSMs and team managers to workshop with others in the industry and start mapping out strategies for the year ahead.

Conference 52

Conference Customer Success Chief Customer Officer Leadership 52

ShepHyken

JUNE 14, 2021

It’s the gap between what a company’s leadership perceives their customer service and experience to be versus what the customer perceives it to be. Usually, the leadership thinks they are much better than they are. Retailers Reflect on the Future of Stores – Store Management for 2021 & Beyond by RETHINK Retail.

Customer Service 97

Customer Service Retail Loyalty Study 97

SurveySparrow

SEPTEMBER 8, 2021

We’re sure you’ll try to find why along with ways to manage and improve it? . First, we’ll talk about employee experience management and how an employee experience platform would improve it. What Is Employee Experience Management? To understand Employee Experience Management, we need to know about Employee Experience first.

Employee Experience 59

Employee Experience Software Management Employee Engagement 59

One Millimeter Mindset

NOVEMBER 19, 2020

How can you purposefully navigate your team through end of 2020 into first quarter 2021? As you and your team participate in strategic planning for 2021, you find comfort in repeating these professional traditions. Except moving into 2021 together feels different, doesn’t it? And purposefully leverage your team’s story?

Transportation 92

Transportation Leadership Innovation Meeting 92

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership. and PracticalCSM. ClientSuccess.

Leadership 59

Leadership Customer Success B2B Customer Retention 59

ShepHyken

JANUARY 11, 2021

CMSWire) As we move forward into 2021 and beyond, these six words can provide a guideline for those of us in customer experience leadership positions, especially when thinking of ways to innovate and deliver the optimal experience for our customers. Digital Experience 2021: What do the CX Experts Say? (The Here are ten of them!

Social Media 96

Social Media Customer Service Guidelines Loyalty 96

MyCustomer

DECEMBER 21, 2021

Podcast: Leadership style and CX success. Tuesday, December 21, 2021 - 09:21. Customer experience management. Data management. Podcast: Predictability, firing & forgetting - leadership-style advice from the CX Leader of the Year. Chris Ward. Employee engagement. Engagement

Leadership 52

Leadership Employee Engagement Customer Experience Management Engagement 52

Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? January 2021 CX Virtual Events. January 12 – 14, 19, and 21 – 22, 2021. ADWEEK Outlook 2021 The Year Ahead in Marketing and Media. January 26 – 28, 2021. —. January 27 – 28, 2021. January 27 – 28, 2021. January 27 – 28, 2021.

Customer Experience 76

Customer Experience B2B Conference Advertising 76

ShepHyken

NOVEMBER 22, 2021

My comments here aren’t as much directed at all employees, which is what the tip implies, but really at leadership. If the leadership isn’t getting out of their offices and communicating directly with customers, they are missing the opportunity to hear from one of their best assets, their customers. Follow on Twitter: @Hyken.

Customer Service 87

Customer Service Retail Competitive Advantage Tips 87

Integrity Solutions

SEPTEMBER 2, 2022

Nor will they put themselves through the wringer and sacrifice their health and well-being (mental and physical) to take up the slack for understaffed and poorly managed organizations. declined for the first time in decade between 2020 and 2021 and is continuing to slide this year. Managers are responsible for creating the jobs.

Management 116

Management Employee Engagement Culture Leadership 116

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership. and PracticalCSM. ClientSuccess.

Leadership 54

Leadership Customer Success B2B Customer Retention 54

One Millimeter Mindset

JANUARY 5, 2021

Will you avoid falling into a pattern of professional complacency during 2021? Here are 3 ways to avoid professional complacency in 2021. Instead, let your creativity, critical thinking, and leadership skills co-develop together, one millimeter at a time. One millimeter at a time. is available on Amazon.com.

Innovation 93

Innovation Course Leadership Meeting 93

ChurnZero

SEPTEMBER 8, 2021

In response, some organizations have slatted in-person events for the tail end of 2021. . Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA. Register for SaaStr Annual 2021 here. Register to attend TSW 2021 here.

Conference 52

Conference Leadership Industry Customer Success 52

SurveySparrow

DECEMBER 27, 2020

Let us look at some of the HR trends for 2021 and beyond that will impact the way we work: HR Trend #1. There are a lot of work-related apps that will help with managing the gig workers efficiently. Come 2021, businesses will steer towards finding ways to use analytics for the betterment of the employees too. Rethinking HR.

Trends 92

Trends Leadership Analytics Employee Experience 92

TechSee

MARCH 7, 2023

Taksina Eammano, EVP & GM Field Service, Salesforce – Taksina is leading the conversation in applying AI and workflow to manage cost and improve field service outcomes while improving customer experience in the SFDC Field Service Customers. Her Great Grandmother was a Wyoming homesteader.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

Bill Quiseng

MARCH 20, 2024

A veteran of over 40 years in hospitality leadership, I was, until several years ago, a customer service/customer experience speaker. Unfortunately, I suffered a stroke in April 2021. as GM/Managing Director to Mr. Invisible, sequestered alone with my wife in my San Diego apartment. And for that, I very much appreciate you.

Leadership 97

Leadership Hospitality Social Media Interaction 97

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 52

Chief Customer Officer B2B Leadership Customer Success 52

Beyond Philosophy

APRIL 9, 2021

Let’s imagine that you’re an account manager with 200 customers. We discussed Dunbar’s number and limitations of managing groups of people on a recent podcast. Once you understand your limitations, you can discover the actual number of people you can effectively manage. Yep, you guessed right, not much.

Management 156

Management Social Media Groups Call Center 156

NobelBiz

FEBRUARY 10, 2023

Today contact centers embraced change like never before and I think 2021 will be fantastic. Bruce Belfiore: How did the pandemic impact management outlooks in adopting new technologies, especially in regards to Omnichannel and Social Media? The pipeline is already full for 2021 and we are in the early stages of massive change.

Contact Center 52

Contact Center Omni-Channel Social Media Technology 52

ChurnZero

JANUARY 15, 2021

But what else is in store for this trendsetting team in 2021? 2021 will be the year of the breakthrough of the one-to-many CSM. Partner success will be a growing need in 2021. the internal CSM’s manager) more frequently. We asked Customer Success experts to share their industry predictions for the year ahead.

Customer Success 52

Customer Success Effort Score Self Service eBook 52

GlowTouch

JULY 27, 2021

Newest member ranked alongside the industry’s most innovative and well-established customer experience management solution providers LOUISVILLE, Ky., Our company has a mission to be the customer experience management (CXM) provider of choice for companies that want to acquire and engage customers across all channels.

Contact Center 59

Contact Center Groups Customer Experience Management Innovation 59

ChurnZero

MARCH 20, 2023

We put these two questions to respondents in our most recent 2022 Customer Success Leadership Study published late last year. said account management; 17.7% Compared with the same survey from 2021, Customer Success teams experienced a slight decline in ownership of renewals. Account management teams claimed the difference.

Sales 52

Sales Customer Success Management Study 52

ChurnZero

MARCH 20, 2023

We put these two questions to respondents in our most recent 2022 Customer Success Leadership Study published late last year. said account management; 17.7% Compared with the same survey from 2021, Customer Success teams experienced a slight decline in ownership of renewals. Account management teams claimed the difference.

Sales 52

Sales Customer Success Management Study 52

TechSee

AUGUST 14, 2023

Follow on LinkedIn Bob Thompson, Founder and CEO at CustomerThink Bob is the CEO of CustomerThink, a research and publishing firm focused on customer-centric business management, and Founder/Editor-in-Chief of CustomerThink.com , the world’s largest community dedicated to customer-centric business.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

ChurnZero

APRIL 30, 2021

with more and more people receiving vaccinations, we are hopeful about our 2021 conferences.?That’s?right, Think: a focus on prominent businesses challenges within the CS industry, high-level thought leadership, and open dialogue with the experts and game changers within the CS industry. 7 th , 2021? ? . 18 th , 2021?? ? .

Conference 52

Conference Industry Customer Success Customer Retention 52

SurveySparrow

MARCH 7, 2021

In 2021, employee recognition has gotten much harder than before. That is why we’ve brought you 25 employee appreciation ideas in 2021. . 25 Employee Appreciation Ideas For A Happier 2021. Managers need to get the hint here. People are increasingly overburdened, having to manage work and home at the same time.

Employee Engagement 52

Employee Engagement Exercises Survey Culture 52

SurveySparrow

MARCH 7, 2021

In 2021, employee recognition has gotten much harder than before. That is why we’ve brought you 25 unique ideas for showing employee appreciation in 2021. . 25 Employee Appreciation Ideas For A Happier 2021. Managers need to get the hint here. By no means does that mean that employee appreciation isn’t possible.

Employee Engagement 52

Employee Engagement Exercises Survey Culture 52

Integrity Solutions

JANUARY 6, 2021

With the stresses of the pandemic, uncertainty in the business environment, and pressures of working from home and juggling personal and professional lives, we’re all looking forward to a fresh start in 2021. Here are three steps that will help you retain and develop your sales talent in 2021 and beyond: 1. What about your managers?

Sales 77

Sales Culture Training Loyalty 77

SurveySparrow

APRIL 13, 2021

Involve the leadership team: When the leadership team is involved, it becomes easy to get access to all the resources required. To ensure that something like this is possible, the leadership team should be aware of how much businesses lose when they let the negative experiences slide without taking any action. .

Strategy 97

Strategy Leadership Survey Feedback 97