Beyond Philosophy
JUNE 11, 2020
.” Sometimes we don’t mind waiting at all; sometimes we mind very much. Your customers likely wait in your experience, too, and that may or may not be creating negative feelings about your experience. I hardly noticed the wait because I was so busy with the crossword. People want to get started.
Comm100
JANUARY 7, 2020
Organizations know that providing great customer experiences (CX) is no longer optional in today’s competitive business landscape. Your success or failure heavily depends on how you treat your customers. They need to experience it. And chatbots are progressing at a rapid pace. On average, 74.5% On average, 74.5%
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Ecrion
AUGUST 20, 2020
When it comes to trends that will take over in 2020, it’s all about enhancing the digital customer experience, but CX in the digital era is something that is continuously evolving. In this article, we’re going to provide you with the information you need about digital customer experience trends for 2020.
Experience Investigators by 360Connext
AUGUST 19, 2020
It’s not uncommon in my experience coaching, consulting, and workshopping with business leaders to come across goals that are vague, impossible to quantify, or otherwise unhelpful. A SMIRC Customer Experience Goal is: Social. Customer experience is built on collaboration. I call it a SMIRC goal. Measurable.
Ecrion
FEBRUARY 18, 2020
The customer experience in the digital era is something that is continuously evolving. Here you can find some of the expected customer experience trends to keep in mind through 2020 and beyond. Here you can find some of the expected customer experience trends to keep in mind through 2020 and beyond.
Kustomer
FEBRUARY 5, 2021
2020 likely changed the CX industry for good, and there may be nothing more ill-advised than to ignore the lessons learned during the past year. What is already a stressful time of year, was now uncharted territory. An increase in inquiries was not the only challenge that CX organizations faced during the 2020 holiday season.
Comm100
AUGUST 31, 2021
Customer service expectations have hit all-time highs. For companies to remain competitive, it’s now necessary to provide fast, personalized, customer-centric support – even more so while face-to-face service isn’t possible. Wait Time: 35 Seconds. What can you do to reduce wait time?
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