C Space

JULY 29, 2020

The Brand Move Roundup – July 29, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 40

Brands Hotels Apparel Insurance 40

C Space

OCTOBER 2, 2020

The Brand Move Roundup – October 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. retail sales, up from 14% last year.

Brands 40

Brands Apparel Retail Fashion 40

GlowTouch

OCTOBER 7, 2020

Customer Service Brand Ambassador. GlowTouch is a Louisville-based company that provides personalized contact center, business processing, and technology outsourcing solutions for our clients’ customers. We value our employees, customers, and communities and want them to thrive, not just survive. LET’S TALK.

Brands 52

Brands Customer Service Apparel Contact Center 52

Talkdesk

FEBRUARY 18, 2020

What do the world’s leading luxury concierge service, an apparel brand with a mission to help those in need, and one of the fastest-growing digital mortgage companies have in common? They are all featured presenters at Opentalk® 2020 , the premier customer experience (CX) event of the year! Learn from the industry’s best.

Apparel 56

Apparel Hospitality Healthcare Insurance 56

C Space

OCTOBER 16, 2020

The Brand Move Roundup – October 15, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. And event attendees have to deal with even more apps and platforms.”

Brands 40

Brands Apparel Training Social Media 40

C Space

SEPTEMBER 22, 2020

The Brand Move Roundup – September 22, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19.

Brands 40

Brands Fashion Travel Effort Score 40

C Space

OCTOBER 7, 2020

The Brand Move Roundup – October 7, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. Following the success of its £21.99 Citigroup Inc.

Brands 40

Brands Tourism Travel Banking 40

C Space

APRIL 1, 2020

The Brand Move Roundup – April 1, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 40

Brands Hospitality Fashion Healthcare 40

C Space

MARCH 19, 2020

The Brand Move Roundup – March 19, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Chris Nurko. Chief Innovation Officer, C Space.

Brands 40

Brands Hotels Sports Government 40

Talkdesk

DECEMBER 18, 2020

Salesforce estimates that approximately 30% of all global holiday purchases in 2020 will be returned—about $280 billion worth of lost merchandise sales. Salesforce also forecasts a 30% increase in service demand for the 2020 holiday season. Customers have developed different expectations for online shopping. .

Retail 106

Retail Apparel Data Ecommerce 106

C Space

JANUARY 18, 2021

The new rules of engagement (according to customers). How did 2020 change the rules of engagement between customers and brands? For nearly a decade, we’ve tracked the connection between companies and customers. Sectors that have traditionally played a background role in our lives made emotion gains in 2020.

Engagement 116

Engagement Apparel Financial Automotive 116

Think Customers

JULY 29, 2022

Every time customers interact with a customer service representative, do a keyword search, click through a brand’s website, or engage other touchpoints, they’re giving hints about their interests and intentions. Insights into what customers want and need are more important than ever as the economy and market conditions change.

Data 59

Data Apparel Automotive Tourism 59

ijgolding

OCTOBER 25, 2018

We are all customers. We buy brands. Out in the wild” we know that our customer experience is shaped by the perception we have in each interaction with a brand. In other words, we keep buying the brands that give us the positive experience we remember – one that stands out from all the others.

Customer Experience 167

Customer Experience Customer Journeys Touchpoint Multi-Channel 167

SurveySparrow

MAY 23, 2021

As a result, physical shopping has come to a halt, and customers have shifted to e-commerce platform to satiate their needs. Therefore, e-commerce players who could enhance customer experience with a technological tool like AR have successfully paved their way to the door of their prospective buyers.

Self Service 59

Self Service Customer Experience e-support Apparel 59

Optimove

APRIL 6, 2020

Some brands have not offered extensive discounting, while others have seen an increase of 17% in discounted orders. Athleisure & Fashion Apparel. In the athleisure and fashion apparel categories, we see a mixed case. Some brands have lost up to 40% in order demand, while others have spiked by up to 100%.

Retail 59

Retail Apparel Fashion Sales 59

Magellan Solutions

JUNE 23, 2021

In the first half of 2020, BDO USA reported that at least over 20 big retailers have filed for bankruptcy protection until August. The majority of the closed-down stores were of the apparel businesses. A commodity that consumers found less important as they have been staying indoors for the most part of 2020. . Billing support.

Call Center 52

Call Center Ecommerce Apparel Multi-Channel 52

C3Centricity

SEPTEMBER 14, 2020

The pandemic has forced most customers to buy online, at least during the various lockdowns. I agree as the change in customer behaviour was so fast that it was difficult for those retailers who were not prepared to catch up and move their sales effectively online. Offering free returns may work for apparel but not for electronics.

Retail 194

Retail Trends Apparel Transportation 194

Strativity

JULY 14, 2022

Customers like to “feel and touch our offerings and get that experience.”. Shopping habits have become more complicated thanks to digital solutions introduced during the pandemic, and there are heightened expectations for brands to deliver consistently exceptional experiences across channels.

Omni-Channel 52

Omni-Channel Consumers Apparel Advertising 52

C3Centricity

APRIL 29, 2020

Personally, I’m happy to order my usual brands online and have them delivered, especially when they’re cumbersome, like pet food, drinks, tinned and paper products. Customers will always need to see and try before they buy in numerous categories. Offering free returns may work for apparel but not for electronics.

Retail 177

Retail Apparel Transportation Trends 177

C Space

MARCH 7, 2019

We would bring customers into the organization to talk about the problems they have with our brand, our product, our experience, and we’d be open, honest, and collaborative about how to fix those problems. The Lifestyle Experience Thirty years ago, the brand was advertising. by Robert Howie (C Space) Apparel Magazine.

Culture 80

Culture Apparel Retail Advertising 80

delighted

NOVEMBER 5, 2019

Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful? Does the store carry the products customers are looking for? Does their return policy make it easy for customers to easily exchange the product if it doesn’t match expectations? What is retail?

Retail 40

Retail Customer Experience Omni-Channel Effort Score 40

NetBase

AUGUST 27, 2020

Retailers are always on the lookout for a way to connect with consumers, and what better way than capturing their exact verbatims about your brand? In this article we will cover vital information on: Why brands’ searching isn’t always enough and how filters can help pull specific information you’re looking for. as of June 20.

Retail 98

Retail Consumers Social Media Apparel 98

Oracle

SEPTEMBER 20, 2020

We’re back with the next installment of Markies Monday, a weekly blog series designed to help you learn more about the 2020 Markie Award categories, finalists, and winners. Be sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last. The result?

Ecommerce 42

Ecommerce Tips Self Service B2C 42

Optimove

OCTOBER 22, 2020

There is growing anticipation by customers that all communication with them will be aligned. Regardless of whether it comes from a marketing channel, from support, or the product itself, customers see the brand as one entity and expect the brand to do the same. This is not just a matter of customer expectancy.

Apparel 52

Apparel Communication Brands Retail 52

PK

MAY 12, 2020

Having a robust digital presence is unquestionably critical for any consumer brand. As digital technology continues to evolve at a rapid pace, consumer expectations of brands’ digital experiences evolve along with it. In short, mobile empowers brands to engage customers in new ways. Focus on convenience.

Loyalty 52

Loyalty Loyalty Programs Apparel Guidelines 52

Magellan Solutions

JANUARY 26, 2021

In the first half of 2020, BDO USA reported that at least over 20 big retailers have filed for bankruptcy protection until August. The majority of the closed-down stores were of the apparel businesses. A commodity that consumers found less important as they have been staying indoors for the most part of 2020. . Ticket support.

Ecommerce 52

Ecommerce e-support Apparel Retail 52

C Space

MARCH 7, 2019

The Lifestyle Experience Thirty years ago, the brand was advertising. TV and radio commercials, billboards, print ads – these, along with word-of-mouth, were just about the only interactions customers had with a brand before they bought its products, Tina Sharkey, Brandless CEO: It’s Gotta Have Soul. Today, she’s.

Apparel 40

Apparel Retail Advertising Ecommerce 40

C Space

APRIL 4, 2019

A respected leader within the market research industry, and an oracle within the company, she has changed how companies understand customers, respond to emerging trends, and apply new technologies to create growth. Can it inform their marketing strategies and help them learn more about their customers?

Apparel 58

Apparel Social Media Advertising Hospitality 58

delighted

NOVEMBER 20, 2020

Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful? Does the store carry the products customers are looking for? Does their return policy make it easy for customers to easily exchange the product if it doesn’t match expectations? What is retail?

Retail 69

Retail Customer Experience Omni-Channel Effort Score 69

C Space

FEBRUARY 13, 2019

Thirty years ago, the brand was advertising. TV and radio commercials, billboards, print ads – these, along with word-of-mouth, were just about the only interactions customers had with a brand before they bought its products, services, or even walked into a store. Today, the customer experience is the brand.

Apparel 40

Apparel Advertising Retail Wireless 40

Ann Michaels and Associates

DECEMBER 12, 2018

With so many online businesses vying for a customer’s attention, brands need to focus more than ever on making meaningful connections to stand out. Companies that singularly focus on digital tools but do not invest in the customer experience can expect to fall behind. We like to call this “humanizing” the customer experience.

Customer Experience 56

Customer Experience Multi-Channel Apparel Retail 56

C Space

MARCH 20, 2019

He leads our automotive practice known as auto+, focused on supporting our automotive, mobility, energy, retail and insurance clients navigate the changing automotive landscape, all from the customers’ perspective. Hotels – ripe places to capture customers looking for something to do – are already catching on to this.

Apparel 45

Apparel Automotive Hotels Hospitality 45

SurveySparrow

JUNE 20, 2022

Here’s a question for you; Do you wish to improve customer service and experience consistently? Howsoever great your team and their efforts might be, there’s always room for improvement in customer service, and chatbots are a surefire way to do that. Is it to collect feedback, generate leads, or support your customer service team?

Chatbots 52

Chatbots Customer Service How To CRM 52

NetBase

JUNE 2, 2020

And brands will want to note some key stats we’ve uncovered: Gen Z and millennials accounted for nearly $350 billion in consumer spending in 2019. The resale apparel market has grown 21 times faster than general retail over the past three years. As of April 2020, total U.S. trillion in 2020. retail sales are down 16.5%

Ecommerce 52

Ecommerce Retail Apparel Trends 52

West Monroe

MAY 24, 2022

From having a digital vision, to developing products and experiences that drive customer engagement, to managing data, technology, people and operations, Peloton is proof positive that every company needs an evolving, nimble digital vision with a focus on remaining agile. Customer Engagement.

Company 98

Company Financial Leadership Apparel 98

GlowTouch

APRIL 27, 2021

Gartner predicts that global spending on this technology will reach $81 billion this year, an 18% increase from 2020. Smart footwear and apparel in sport and fashion. Need for Better Customer Experience and Support. More of a need for customer support. Consumer electronics like headsets, smart glasses, and smartwatches.

Trends 52

Trends Technology Fashion Sports 52

C Space

AUGUST 22, 2019

Customers don’t want to be closer to products that hurt the earth. Hannah Kamaie talks through the industry’s purposeful evolution and explains why, for a purpose-driven company to be successful, the mission must align with the core values and needs of its customers. Modern fashion brands that are embodying purpose.

Fashion 45

Fashion Apparel Customer Centricity Innovation 45