ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.

Chief Customer Officer 53

Chief Customer Officer Customer Success Leadership Consulting 53

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? the stuff that Customer Success teams are really meant to do). As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019.

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

ChurnZero

DECEMBER 27, 2019

For starters, Google released their Year in Search 2019 findings with our favorite fictional babies, Baby Yoda and Baby Shark, topping the “Babies” search categor y, ahead of the real-life Royal Baby who took the numb er three spot. That’s 2019 for you. . Top 10 Blog Posts from 2019 . SIIA CoDiE Award Finalist .

e-support 64

e-support eBook Chief Customer Officer B2B 64

Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? June 2019 CX Events and Conferences. June 2019 CX Events and Conferences. Customer Relationship Management Conference (CRMC) 2019. June 5 – 7, 2019. CX NYC 2019. June 11 – 12, 2019. CX SF 2019.

Conference 40

Conference Customer Experience Hotels Chief Customer Officer 40

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? Customer Relationship Management Conference (CRMC) 2018. Sales Management Association’s Sales Force Productivity Conference. Chief Customer Officer Exchange. January 2019 CX Events and Conferences.

Conference 60

Conference Customer Experience Chief Customer Officer Contact Center 60

Qualtrics

FEBRUARY 6, 2019

Below are 10 product experience conferences that you should check out for 2019. The Product Experience Track at X4 Experience Management Summit. Date: March 5-8, 2019. Who should go: Everyone in the experience management industry, regardless of position or rank. Mike Mclaughlin- Chief Customer Officer, GoDaddy.

Conference 33

Conference Management Innovation Roadmap 33

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? the stuff that Customer Success teams are really meant to do). As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019.

Customer Success 49

Customer Success Self Service Chief Customer Officer Trends 49

Customer Bliss

JULY 23, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. And for those who have numerous medications to manage, the maze is even more complex. A post shared by Jeanne Bliss | CustomerBliss (@customerbliss) on Feb 5, 2019 at 4:00am PST.

Healthcare 173

Healthcare Chief Customer Officer Travel Video 173

TechSee

AUGUST 14, 2023

Blake is also the author of two books on customer experience, including “The Customer Of The Future”, which was identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Customer Bliss

APRIL 16, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? A post shared by Jeanne Bliss | CustomerBliss (@customerbliss) on Jan 5, 2019 at 10:00am PST.

Case Study 174

Case Study Study Self Service Chief Customer Officer 174

Blake Morgan

JULY 18, 2023

           From Chief Experience and Chief Customer Officers to Customer Experience leaders, more companies are creating customer leadership roles. These positions can greatly impact customer-centricity, but they bring a common question: where do you start?

Leadership 52

Leadership Chief Customer Officer How To Customer Centricity 52

Answer Dash

JANUARY 9, 2019

I started writing about customer experience for Forbes in 2014, simply because I thought it was interesting–I was fascinated by human behavior and by the idea of a brand. With that in mind, here are my five predictions of things to look for in customer experience in 2019: 1. The entire company has a customer experience mindset.

Trends 82

Trends Customer Experience Insurance Chatbots 82

Horizon CX

DECEMBER 27, 2019

The research was conducted between September 24, 2019, and November 25, 2019, and targeted CX Professionals within B2B organizations with titles ranging from Chief Customer Officers and VPs of CX to Directors and Managers of CX. December 27, 2019. This blog is a summary of those findings.

Net Promoter Score 130

Net Promoter Score NPS B2B Metrics 130

Horizon CX

DECEMBER 31, 2018

What changes in CX are in store for 2019: I think we are hitting a plateau in CX to some extent. With rumors around a recession coming in 2019, that might be giving some organizations the jitters and investments in some areas of CX might be held off over the coming year. Transformation requires change and change involves risk.

Customer Journeys 100

Customer Journeys Chief Customer Officer NPS Consulting 100

Pointillist

JUNE 5, 2019

Customer experience is a top priority for organizations in 2019 Customer experience is universally recognized as a top priority by most organizations, regardless of industry or size.

Customer Journeys 89

Customer Journeys Measurement Report Omni-Channel 89

Customer Bliss

JANUARY 17, 2019

As the banking industry continues to focus more on customer experience and innovation, I think this is a good conversation to have at the beginning of 2019. Lisa shares with us how she used her background in consulting and change management to help lead the company’s CX efforts. Listen, Analyze, Solve, and Offer More.

Connections 190

Connections Company How To Chief Customer Officer 190

ChurnZero

JANUARY 10, 2020

While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever Chief Customer Officer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .

Customer Success 52

Customer Success Chief Customer Officer Leadership Customer Retention 52

Oracle

MARCH 11, 2020

Jeanne Bliss is one of the most recognizable names in customer experience and customer success today. She’s the founder and president of CustomerBliss and the Co-Founder of The Customer Experience Professionals Association (CXPA). Follow Jeanne Bliss on Twitter to get her latest thoughts. Sioban Massiah. Kerry Bodine.

Customer Journeys 83

Customer Journeys Technology Chief Customer Officer Video 83

ShepHyken

FEBRUARY 12, 2021

This week we feature an article from Veronika Filipkova, a professional content editor and Chief Customer Officer at SupportYourApp. She shares different channels and strategies for creating the most convient customer support experience for your customers. Customer Support Channels to Develop in 2021.

Social Media 110

Social Media Chief Customer Officer Call Center Video 110

Pointillist

MAY 19, 2020

By Stephanie Ventura Customer experience is more important than ever in 2020. But what makes some organizations more effective than others at managing customer journeys, measuring outcomes and improving experiences? As organizations align their teams around the customer, developing journey-based roles are growing in importance.

Customer Journeys 94

Customer Journeys Measurement Report Management 94

Wootric CX Blog

DECEMBER 2, 2019

SAN FRANCISCO–December 3, 2019 — Wootric , the leading customer experience management software for the CX champion, announced that it has been named a Notable Vendor in the Gartner “Market Guide for Voice-of-the-Customer Applications” report. About Wootric.

Competitive Advantage 69

Competitive Advantage Marketing Chief Customer Officer Voice of Customer 69

ChurnZero

AUGUST 23, 2019

ChurnZero Leads G2’s Summer 2019 Momentum Report for Customer Success Software. The two scores combined to give ChurnZero an overall score of 94, beating out the next highest Customer Success provider by 29 points. com is revolutionising the way businesses discover, buy and manage software and services.

Software 56

Software Report Customer Success Net Promoter Score 56

Totango

NOVEMBER 12, 2018

Moderated by Jamie Bertasi, Chief Operations Officer (COO) and Chief Customer Officer (CCO) at Totango, the panelist consisted of a well-rounded group of CS leaders and executives bringing to the table their own unique perspectives on the state of CS today. Look out for More Totango Events in the Future.

Customer Success 48

Customer Success Interaction Chief Customer Officer Customer Experience 48

ChurnZero

NOVEMBER 1, 2019

ChurnZero Leads G2’s Fall 2019 Momentum Report for Customer Success Software. The two scores combined to give ChurnZero an overall score of 96, beating out the next highest Customer Success provider by 25 points. com is revolutionising the way businesses discover, buy and manage software and services.

Net Promoter Score 40

Net Promoter Score Chief Customer Officer Software Customer Satisfaction 40

Gainsight

JUNE 2, 2022

Hubspot is an incredible organization that understands both the customer and employee experience. A female Chief Customer Officer ascended into the CEO position. Yamini was also recognized by the San Francisco Business Times as one of the Most Influential Women in Business in 2019.

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

Gainsight

DECEMBER 10, 2018

Synecdoche and SaaS: What Title Should the Customer Success Leader Have? Customer Success leaders go by many names—VP of Customer Success, Director of Account Management, Chief Customer Officer, and so on. Stepping into 2019 like…. Click here for the on-demand webinar.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

CCO Council

SEPTEMBER 23, 2019

This follows the whole lifecycle of a business in each of these countries: Source: World Bank “Doing Business 2019” Report, 16thEdition, The World Bank Group. Meaning, those tend to be the big levers from a customer perspective.

Chief Customer Officer 40

Chief Customer Officer Banking Financial Course 40

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Practice

OCTOBER 10, 2018

Instead, I am sharing with you examples of the ultimate Conqueror state in each pillar: Alignment: CS influenced the operations and compensation corporate-wide to align all teams around Customer Success via a Chief Revenue Officer or Chief Customer Officer. Be a Conqueror in 2019.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

Instead, I am sharing with you examples of the ultimate Conqueror state in each pillar: Alignment: CS influenced the operations and compensation corporate-wide to align all teams around Customer Success via a Chief Revenue Officer or Chief Customer Officer. Be a Conqueror in 2019.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

Qualtrics

JANUARY 2, 2019

Here’s a recap of some of the wins you may not have heard about for government CX in 2018, and some of the continued struggles we still are working on in 2019. The Office of Management and Budget (OMB) sent out some formal new CX-related “to-dos” to big agencies. Struggle: Chief customer officers are still mostly missing.

Government 20

Government Customer Experience Chief Customer Officer Transportation 20

CSM Practice

OCTOBER 10, 2018

Instead, I am sharing with you examples of the ultimate Conqueror state in each pillar: Alignment: CS influenced the operations and compensation corporate-wide to align all teams around Customer Success via a Chief Revenue Officer or Chief Customer Officer. Be a Conqueror in 2019.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

ChurnZero

MARCH 3, 2020

The world’s only free, invitation only CS Leadership opportunity hosted by Aaaron Thompson the Founder and CEO of Portland Customer Success. ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup. dence to own their role in the customer relationship.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

ChurnZero

NOVEMBER 19, 2019

ChurnZero Named in Northern Virginia Tech Council 2019 Tech 100 Honorees. ChurnZero was recognized as a Tech 100 Company and our Chief Customer Officer, Abby Hammer, was named a Tech 100 Executive. . Young, PhD, Managing Director at Hercules Capital; and Dendy Young, Managing Partner at McLean Capital, LLC.

Chief Customer Officer 10

Chief Customer Officer Government Innovation Consulting 10

Think Customers

NOVEMBER 4, 2019

million units in 2019, a 2.5 associate professor of marketing at the Owen Graduate School of Management at Vanderbilt University , who is also a behavioral scientist. “If Volkswagen Australia is taking the middle road by making it a point to share the same information with customers, regardless of gender. “We

Industry 40

Industry Automotive Chief Customer Officer Transportation 40

Wootric CX Blog

SEPTEMBER 18, 2019

With new product enhancements, Wootric empowers CX champions to evangelize and democratize insights from customer and employee journey feedback, at scale. Wootric’s mission is to help every business in the world make customer experience their competitive advantage with relevant and actionable insights from customers, prospects and employees.

Customer Experience 40

Customer Experience Net Promoter Score Competitive Advantage Self Service 40