10 Key CX Predictions for Success in 2018
Avaya
JANUARY 16, 2018
40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. This reminds me of a piece I once wrote about Tool vs. Toy , which explores the changing value of technology driven by users vs. investors.
Let's personalize your content