Grade.us

DECEMBER 20, 2018

The Best Influencer Marketing Blogs of 2018. The Top 10 Breakout Influencers of 2018 2018’s Best Influencer Campaigns: 21 Case Studies On Top Brands, Influencers, and More 7 Tips For Designing the Perfect Sponsored Instagram Story. How Much Are Social Media Influencers Paid? The Grin Blog.

Resources 47

Resources Tools Marketing Case Study 47

CSM Magazine

MARCH 28, 2018

Here are five small steps you can take towards growing your business in 2018. It is predicted that by 2019, video will represent over 80% of all internet traffic , so if you have been holding off with video content, now is the time to start. Unsure of where to start? Study Trends.

Social Media 40

Social Media Video Return on Investment Trends 40

Fox Metrics

JUNE 25, 2020

A 2019 Edelman Brand Trust Survey found that 60% of consumers trust the opinion of influencers about products and services. It’s not unusual for a customer to find products on social media, visit your website to get more information about the product and then make the purchase in the physical store. Social Media Upgrades.

Trends 64

Trends Marketing Social Media Analytics 64

Eptica

FEBRUARY 6, 2019

Date: Wednesday, February 6, 2019 Author: Pauline Ashenden - Marketing Manager Why focusing on CX is key at times of change. Published on: February 06, 2019. For deeper insights you need to analyze the many real interactions that your organization has with customers every day, such what they say on email, chat or social media.

Automotive 73

Automotive Social Media Contact Center Banking 73

ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. ” More notably, Chad built the Customer Success team from scratch for Vitrue, a social media marketing product suite, which was acquired by Oracle in 2012 for over $300M.

Chief Customer Officer 53

Chief Customer Officer Customer Success Leadership Consulting 53

ProProfs Chat

NOVEMBER 29, 2019

16% of customers prefer to use live chat software as customer support and service channel than self-service and social media platforms. That’s because other support channels like social media platforms, call support, and emails increase the waiting time with which the customers aren’t that comfortable. .

Wait Times 90

Wait Times e-support Comparison Hospitality 90

Magellan Solutions

MAY 16, 2021

These can be done via telephone, email, website, social media, and live chat. Whether for business growth, sales or ROI increase. This is based on the difference of using live chat between 2018-2019. Consumers around the world opt forto consume products and services that has a sense of personalization involved.

Telecommunications 52

Telecommunications Transportation Ecommerce Banking 52

ProProfs Chat

MAY 6, 2020

Customer Experience ROI Statistics. Customer Experience Through Social Media. 36% of organizations aim to improve agent, desktop, and CRM experiences in 2019. 50% of the brands say they are planning to increase CX-related technology spending in 2019. (Source: Adobe Digital Trends Report ) Tweet this.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

Grade.us

APRIL 17, 2019

In addition to the courses below, we curated a nice smattering of blogs, resources and people to follow to stay up to date in this 2018 digital analytics blog post. This course covers paid/organic search, copywriting, social media, and of course web analytics. Add 3 to 4 media mentions (guest post, interview, podcast, etc.)

Analytics 21

Analytics Course Social Media Analysis 21

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Social Media 45

Social Media Conference NPS Customer Success 45

TechSee

FEBRUARY 5, 2019

If 2018 was a year when customer experience professionals came under intense pressure to map out tangible results from heavy investment, 2019 is shaping up to be the year when next generation customer experience will deliver on the promise of a wide range of new technologies. Three key drivers are at the core of this.

Trends 173

Trends Customer Experience Self Service ROI 173

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Adam Toporek. David Avrin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Adam Toporek. David Avrin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Currency Alliance

DECEMBER 13, 2018

The Economist, November 2018. As a result, major loyalty trends for 2019 will see a wave of innovation as established brands trial new ways to retain share of mind. The brands we reported on in 2018 have already proven it can be done – but they were only the beginning of a much brighter, more profitable future in loyalty marketing.

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45

SurveySensum

JULY 14, 2020

Sarah Sargent is a highly accomplished & inspiring Customer Service & Customer Experience Director at Radian Group where she is reinvigorating CX in social housing. in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Magellan Solutions

JUNE 1, 2021

In fact, according to Dimension Data , only 33% of companies have webchat capability, 37% have SMS/instant messenger support, and only 43% have social media customer service. In addition to this, social media usage is growing in numbers. So in a sense, using social media is not a really bad option for businesses.

Customer Service 52

Customer Service Social Media Call Center Chatbots 52

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s reflect on the best field service resources from this year. With 2019 right around the corner, we put together a list of the top 3 webinars, infographics, whitepapers and videos from 2018. 2018 Field Service Trends: The 6 biggest field service trends we saw in 2018.

Resources 83

Resources Infographics ROI Social Media 83

DemandJump

NOVEMBER 4, 2020

From social media platforms to games, media streaming, and apps that enable work, it seems like whatever a mobile user needs, there’s an app to provide it. In 2019 it was estimated that digital advertisers lost around $42 billion through ad fraud across mobile, online, and in-app channels.

Multi-Channel 98

Multi-Channel Advertising Guidelines Social Media 98

Lithium

JUNE 17, 2019

Social media and the customer journey can no longer exist in separate silos. Through paid social, organic marketing, analytics, and customer care, social media marketing must instead touch consumers at every step of the customer journey. 1) Gartner, Inc.

ROI 40

ROI Social Media Advertising Customer Care 40

Lithium

JUNE 17, 2019

Social media and the customer journey can no longer exist in separate silos. Through paid social, organic marketing, analytics, and customer care, social media marketing must instead touch consumers at every step of the customer journey. 1) Gartner, Inc.

ROI 40

ROI Social Media Advertising Customer Care 40

Lithium

JUNE 17, 2019

Social media and the customer journey can no longer exist in separate silos. Through paid social, organic marketing, analytics, and customer care, social media marketing must instead touch consumers at every step of the customer journey. 1) Gartner, Inc.

ROI 40

ROI Social Media Advertising Customer Care 40

Lithium

NOVEMBER 16, 2018

Social media and the customer journey can no longer exist in separate silos. Through paid social, organic marketing, analytics, and customer care, social media marketing must instead touch consumers at every step of the customer journey. 1) Gartner, Inc.

ROI 40

ROI Social Media Advertising Customer Care 40

Lithium

NOVEMBER 16, 2018

Social media and the customer journey can no longer exist in separate silos. Through paid social, organic marketing, analytics, and customer care, social media marketing must instead touch consumers at every step of the customer journey. 1) Gartner, Inc.

ROI 40

ROI Social Media Advertising Customer Care 40

Lithium

NOVEMBER 16, 2018

Social media and the customer journey can no longer exist in separate silos. Through paid social, organic marketing, analytics, and customer care, social media marketing must instead touch consumers at every step of the customer journey. 1) Gartner, Inc.

ROI 40

ROI Social Media Advertising Customer Care 40

Lithium

NOVEMBER 16, 2018

Social media and the customer journey can no longer exist in separate silos. Through paid social, organic marketing, analytics, and customer care, social media marketing must instead touch consumers at every step of the customer journey. 1) Gartner, Inc.

ROI 40

ROI Social Media Advertising Customer Care 40

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. We believe these trends will occupy most brands’ efforts during 2019. Customer data: maximize ROI. Maximize ROI from Customer Data. Partners: optimize the mix to appeal to a broader array of customers.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s reflect on the best field service resources from this year. With 2019 right around the corner, we put together a list of the top 3 webinars, infographics, whitepapers and videos from 2018. 2018 Field Service Trends: The 6 biggest field service trends we saw in 2018.

Resources 62

Resources Infographics ROI Social Media 62

Grade.us

NOVEMBER 16, 2018

2018's Best Digital Analytics Blogs. 2018's Best Digital Analytics Articles. The Three Trends Driving Marketing Analytics in 2018 - This post was written in the early part of the year, but it still has a lot of good information to share. All of these trends will likely carry right on into 2019. Start with these resources.

Analytics 29

Analytics Resources Tools eBook 29

Chattermill

OCTOBER 20, 2019

by Sam Makad on 21 Oct 2019. According to The 2018 State of Chatbots Report , users depend upon a chatbot for the following: Finding an immediate resolution when dealing with an urgent situation (37%). He helps small & medium enterprises to grow their business and overall ROI. How AI is shaping fundamentals of customer support.

Omni-Channel 40

Omni-Channel Chatbots Self Service Analysis 40

Currency Alliance

NOVEMBER 17, 2020

In November 2019 when we published the Top Trends for 2020 , we could not have known about the Covid-19 pandemic. In 2019, the loss of value was mostly in the form of devaluations in many popular programs. At the end of 2019, Skift reported that, ‘Booking Holdings sees brand collaborations as key to restoring growth on steroids’.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

Eptica

NOVEMBER 7, 2018

Date: Wednesday, November 7, 2018 Author: Olivier Njamfa - CEO & Co-Founder 3 ways to deliver real value from Voice of the Customer insight. Published on: November 07, 2018. Brands also need to understand indirect feedback, such as mentions on social media and review sites and incorporate these sources into their VoC programs.

Customer Insights 66

Customer Insights Social Media ROI Customer Satisfaction 66