2016 Brands Examples Self Service 
Kayako
APRIL 12, 2022
An estimated 73% of consumers say a good experience is critical in influencing their brand loyalties. Apart from the stats, it is important to look for examples of company success stories improving customer service and productivity. Increasing NameCheap’s agent productivity through a self-service knowledge base.
Tricia Morris
OCTOBER 28, 2015
The goal of self-service is to make things easier for both the customer (to find information) and customer service agents (to deflect information requests from assisted service). Expectations for, and of, self-service are growing at a rapid pace. But making things easier always begins with hard work.
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Martin Hill-Wilson
FEBRUARY 16, 2016
I recently designed and ran a new masterclass – Making Automation & Self Service Work In Your Contact Centre. If achieved before the end of the decade, it will still keep your brand in the digital race. When you look at some of the examples provided in this article, you might wonder what all the fuss is about.
Comm100
JANUARY 14, 2016
In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone. As we enter 2016, it appears that this consumer behavior trend will continue through 2016 and beyond. These days, consumers expect easy access to customer service in every way possible.
Kayako
JANUARY 24, 2018
Self-service will become a form marketing. In 2016 one study found that 75% of companies said their top objective was to improve customer experience. An example of great customer experience in retail would be choosing Warby Parker over your standard optician to purchase your next pair of glasses. Probably not.
Vonage
AUGUST 15, 2016
Customers experience several touch-points with your company after the sale – from checking information on the website, viewing ads, reading articles, comparing brand experiences with peers, friends or influencers to contacting customer service. Personalize your customer service without getting too personal.
Alida
SEPTEMBER 22, 2016
Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Eliza (@eliza_jacobs) September 20, 2016.
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