Q&A with Olivier Mourrieras, Vice President, Customer Experience Centre of Competence, E.On -- Part 1
Forrester
OCTOBER 10, 2014
Here''s an objection I sometimes hear when I talk to people about how improving customer experience can boost business performance: "Sure, it sounds great for glam industries like automotive or fashion. Prior to 2009, customer focus had not been a crucial part of E.ON''s strategy. But I sell widgets.". €150m across the group.
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