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Q&A with Olivier Mourrieras, Vice President, Customer Experience Centre of Competence, E.On -- Part 1

Forrester

Here''s an objection I sometimes hear when I talk to people about how improving customer experience can boost business performance: "Sure, it sounds great for glam industries like automotive or fashion. Prior to 2009, customer focus had not been a crucial part of E.ON''s strategy. But I sell widgets.". €150m across the group.

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Looking Back While Running Forward: How Optimove Future-Proofed Its Data and Realtime Capabilities on the Fly

Optimove

Second, and perhaps more important, the fashionably-late have the benefit of learning from others’ mistakes – a privilege deprived of the trailblazer. First, those pioneers must learn to adapt quickly and evolve on the fly.

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How to Ask Someone to be a Mentor

Michel Falcon Experience

My first mentor in 2009-ish was a gentleman named Patrick Lewis, and he’s still somebody I’m in contact and learning from today, but that just didn’t happen overnight. Once they start seeing your name, time and time again, and make sure you do this in the right fashion. One most recently.

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Small City Makes Big Strides with NICE Technology

Customer Interactions

Since its inception in 2009, the wireless surveillance network has been credited with solving crimes and improving response times. All of this multimedia information – video, screen captures and audio – can be replayed in a synchronous fashion as part of one audio-visual timeline using NICE Inform.

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Great Ideas in Customer Service

Helpware

They found out that allthe customers wanted was some quick fashion advice and someone to emphasize with their problems. Furthermore by crowdsourcing their suggestions, they were able to achieve a whopping 375% increase in fourth quarter profits for 2009. Bring Your Ideas to Life. Start small.

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Are Reviews More or Less Important During the COVID-19 Pandemic?

Grade.us

If you’re running your business remotely, or like restaurants, you’re operating in a limited fashion, reviews will continue to help you to establish new relationships with customers. Swine flu April 2009 18.72 Requesting reviews from your regulars and loyalists is a phenomenal vote of confidence in your business.

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Service Untitled» Blog Archive » Gratitude – A True Measure of.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.