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Arizona Diamondbacks CEO Creates Fan-Centric Culture

Experience Matters

Hall joined the D-backs in May 2005 as Senior Vice President, Communications, was named president in September 2006 and CEO in January 2009. as “the best workplace in sports” and named the “Most Admired Company for Workplace Culture” by AzBusiness Magazine and BestCompaniesAZ for the seventh consecutive year.

Culture 313
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7 things you should know about Customer Intelligence Summit keynote speaker Jeanne Bliss

Alida

In fact, her first book, Chief Customer Officer: Getting Past Lip Service to Passionate Action , published in 2006, explored this new C-suite position. Her second book, I Love You More Than My Dog , was published in 2011 and was named by Inc magazine as one of the best books for business owners. Register for the Summit today.

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Everything You Need to Know About the Philippine Call Center Industry

Magellan Solutions

2006 : The BPO industry started to witness a 46% annual growth. For the last two years, the country had already spent US$286 million on video games, video-on-demand services like Netflix, digital music streaming and downloads, and subscriptions to digital news and magazines. 2005 : The Philippine BPO industry contributed 2.4%

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Innovation is Essential for The Changing Sports Landscape: The Case of Super Bowl LV

Maru Group

Maru recently partnered with Variety magazine to produce an in-depth look into how people relate to sports. TV viewing of the Super Bowl was down to 92 million viewers , the lowest number of viewers since 2006. But it also stands out as a shining example of how powerful a hold sport can have on the culture.

Sports 52
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How to Prepare for CMS Test Call Season

CSM Magazine

Kristin joined the company in 1999, rising to CEO in 2006. About the Author Kristin Quinlan serves as CEO of Certified Languages International (CLI), a U.S.-based, based, on-demand interpreting company founded in 1996.

How To 52
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How Marmalade Insurance Has Utilised Customer Feedback Software to Help Improve CSAT and Increase Their Net Promoter Score

CSM Magazine

Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006.

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Connecting Satisfaction With Behavior: Does The Service-Profit Chain (or The Employee Engagement-Profit Chain) Still Work?

Beyond Philosophy

Kevin Kruse, a former VP of Kenexa (now part of IBM) and a leadership contributor to Forbes magazine, defined employee engagement as “the emotional commitment the employee has to the organization and its goals.” First, what does employee engagement, which has been around for over twenty years, actually mean?