Team Support
JANUARY 9, 2024
Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. By the early 1970s, more call-routing systems were beginning to include ACD technology, ushering in the development of large-scale call centers. One of the early pioneers in CRM software was ACT!,
Bill Quiseng
MAY 8, 2017
The year was 1987, a time when technology was advancing at a tremendous pace. New technologies are shaping the world around us, and small businesses have a tremendous opportunity to capitalize on these advancements. As the technological complexity of customer relationships evolve, so must our approaches to them. Enter 2017.
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ChurnZero
DECEMBER 17, 2018
Subscription businesses have been pioneers in creating the Customer Success (CS) department and the technology to support a modern CS team had been historically lacking, until now. Since 2006, HubSpot has been on a mission to make the world more inbound. HubSpot is a leading growth platform.
Service Untitled
MAY 27, 2010
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Gainsight
OCTOBER 22, 2020
From Marketing to Sales to Services, and even a CRM, the platform connects companies with tools they need to scale effectively. Founded in 2006 by Brian Halligan , Chief Executive Officer, and Dharmesh Shah, Chief Technology Officer, Hubspot is headquartered in Cambridge, Massachusetts, with offices and customers worldwide.
Service Untitled
JULY 7, 2010
Finally, the technology of American Express that can tap into the a database of customer information showing their past buying activity can prompt a representative to aim future promotions, and services pertaining to a specific card member rather than a general pitch for new products.
Service Untitled
APRIL 29, 2010
The technology used in this industry is highly sophisticated but when it comes to customer service, technology doesn’t seem to be of much help. So the question that should be answered by the airline industry is “we know our technology, but do we know our customers?&#
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