CSM Magazine

APRIL 19, 2021

Powered by Microsoft Dynamics 365 Business Central (Enterprise Resource Planning – ERP), Xpedition offers customers an end-to-end, fully integrated business management solution. Dean Carroll, General Manager at Xpedition, said: “We are excited to partner with Voyado in the UK at this time of unprecedented change in retailing.

Fashion 72

Fashion Omni-Channel Loyalty Apparel 72

CSM Magazine

OCTOBER 11, 2019

In the final blog of the series, Samantha Saunders hands over to Rob Stefanovic, Senior Commercial Manager at OmniServ, to share an example of how cooperation between partners can help build trust and recognition. The new company’s management knew that it was vital to create a strong sense of teamwork, passion and pride in their jobs.

Customer Service 40

Customer Service Airlines Travel Customers 40

BirdEye

JANUARY 11, 2023

Its simple interface makes it incredibly user-friendly and features like Facebook Business Manager help businesses optimize the platform for advertising and marketing. Social media marketing is the process of creating, managing, and amplifying content related to your business or product on social networks. When did social media start?

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

Michelli Experience

JULY 27, 2016

I have been involved with Starbucks since 2004, beginning with initial research I conducted for my first of two books about them (The Starbucks Experience). When employee and customer engagement becomes challenging set a course for expedited service delivery that seeks to meet customers where they are!

Leadership 100

Leadership Course Engagement Employee Experience 100

CSM Magazine

JANUARY 22, 2020

Official global partner to deliver the QuandaGo connected exp erience platform with Contact Center, Process Automation and Knowledge Management services. The QuandaGo service offerings include: Omnichannel Contact Center — Provides all the technology and tools to quickly activate a modern-day, dynamic cloud contact center.

Self Service 52

Self Service Contact Center Chatbots Omni-Channel 52

Michelli Experience

MARCH 2, 2016

Having worked with Starbucks since 2004, as I began my journey to my first of two books about them ( The Starbucks Experience and later Leading the Starbucks Way ), friends and colleagues are quick to contact me whenever Starbucks makes the news. That goes for both good and bad news!

Loyalty Programs 100

Loyalty Programs Loyalty Rewards Programs How To 100

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Under the 2004 MiFID directive, there was no mandatory requirement to record communications involving client orders. Recording Regulations: Raising the Bar.

Financial 51

Financial Contact Center Call Recording Communication 51

Avaya

JANUARY 24, 2018

Her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today’s consumer and business customers. If you work in the financial services sector, you’ve likely seen news articles and heard IT, operations and other company managers and executives talking about the impending MiFID II regulation.

Financial 46

Financial Government Banking Policies 46

BirdEye

MAY 19, 2023

Charles Schwab branch managers use continuous integration of feedback loops daily to gauge their customers’ experience. By analyzing customer survey scores and reading customer comments, these managers can quickly act to resolve customer frustrations.

Examples 52

Examples Feedback Net Promoter Score Effort Score 52

COPC

SEPTEMBER 9, 2019

Ding Yi (Allen), Director of Customer Service. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. “… the technology revolution (e.g.,

Financial 40

Financial Self Service Customer Satisfaction Innovation 40

Eptica

MAY 5, 2020

Nous avons ainsi pu connecter jusqu’à 80 agents. Nous utilisions déjà la solution de gestion des emails d’Eptica depuis 2004. You might also be interested in these posts: The state of UK customer service 2020 - struggling to improve. What will customer self-service look like in 2025?

Self Service 62

Self Service Connections Interaction Strategy 62

COPC

SEPTEMBER 5, 2019

Ding Yi (Allen), Director of Customer Service. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. “… the technology revolution (e.g.,

Financial 40

Financial Analysis System Innovation 40

COPC

SEPTEMBER 4, 2019

Ding Yi (Allen), Director of Customer Service. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. “… the technology revolution (e.g.,

Financial 40

Financial Analysis System Innovation 40

COPC

SEPTEMBER 3, 2019

Ding Yi (Allen), Director of Customer Service. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. “… the technology revolution (e.g., re-establishment of industry standards.”.

Financial 40

Financial Self Service Customer Satisfaction System 40

Amity

MAY 15, 2017

We asked 10 Customer Success Leaders who’ve built and managed thriving Customer Success organizations “ How did you get started in Customer Success, and what led you to your current role? I got started in this industry back in 2004, shortly after I graduated from college.

Customer Success 71

Customer Success Sales Software Customers 71

Feedbackly

SEPTEMBER 26, 2018

64% of people think that customer experience is more important than price in their choice of a brand. Popularity of Customer Experience. And it is also of paramount performance when your customer base grows because there are countless examples of companies who are not able to efficiently scale their customer experience strategies.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56

Russel Lolacher

JUNE 27, 2022

A few reasons he is awesome – He is an international keynote speaker (a 2004 inductee into the International Professional Speakers Hall of Fame), best-selling author multiple times over with his most recent book Fully Staffed: The Definitive Guide to Finding and Keeping Great Employees available now. Youtube Channel. Google Podcasts.

Culture 52

Culture Employee Experience Multi-Channel Course 52

Kustomer

MARCH 31, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen invites Dr. Merilee Larsen to discuss the essential and non essential things we need in this time of crisis and how we can be prepared. You’re listening to the Customer Service Secrets Podcast by Kustomer.

Exercises 52

Exercises Social Media Conference Travel 52

Service Untitled

JANUARY 23, 2012

Service Untitled: So tell me about your role and what you do at Zappos. Rob: I am the director of the Zappos Customer Loyalty Team. And I started in the company as a temp worker in 2004. So we come in and hang out with them and do our best to have them, have that connection and that communication there.

Call Center 48

Call Center Training Culture Leadership 48

ReviewTrackers

FEBRUARY 14, 2019

“Though Yelp’s health reviews date back to 2004, more than half of them were written in the past two years. Dr. David Greuner, the managing director and co-founder of NYC Surgical Associates , says he monitors and responds to patient feedback. Managing patient feedback could become key to attracting and retaining patients.

Feedback 62

Feedback Healthcare Social Media Hospitality 62