SurveySensum

JULY 17, 2023

Creating a memorable retail shopping experience, both online and in-store, is like taking your customer on an amazing trip so that even after the trip is over they always come back for more. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase.

Retail 52

Retail Strategy Customer Experience Sports 52

Customer Guru

FEBRUARY 13, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.

Customer Experience Management 93

Customer Experience Management Customer Experience Management Customer Centricity 93

GlowTouch

DECEMBER 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? Service today is a crucial point of differentiation.

Trends 52

Trends Customer Service Self Service Contact Center 52

Beyond Philosophy

SEPTEMBER 19, 2019

In January, I was surprised and disappointed that research from Nunwood and Forrester, two significant firms in the Customer Experience movement, showed that Customer Experience was flatlining. Joanne Causon, CEO of the Institute of Customer Service , joined me on our podcast about this downward trend in Customer Satisfaction.

Customer Satisfaction 113

Customer Satisfaction Effort Score Customers Trends 113

SurveySparrow

DECEMBER 9, 2019

Don’t make excuses about why your customer service isn’t world-class. Today Survey Sparrow had the opportunity to chat with John Dijulius, a US customer service expert who is redefining the rules of the game. John has written numerous books on customer service, including The Customer Service Revolution and The Relationship Economy.

Customer Service 90

Customer Service Training Study Measurement 90

GlowTouch

DECEMBER 4, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 7 Questions to Ask Your Customer Support Vendor. Not to mention, choosing the right customer service vendor can give your company a competitive advantage and allow you to focus on the core of your business and product.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

Beyond Philosophy

JULY 6, 2016

As a Customer Experience consultancy, Beyond Philosophy , we have worked in China on a few occasions. We learned a few things about what to do and what not to do there, as it pertains to Customer Experience. China is still in the early stages of Customer Experience discovery. Let’s take a closer look at each of these points.

Social Media 113

Social Media Multi-Channel Customer Centricity Consulting 113

Beyond Philosophy

OCTOBER 12, 2016

When you make something personal for a customer, you start to create an emotional relationship with your product or service. And as I have been saying since 2002 when I started up my Customer Experience Consultancy, emotions influence over half of any Customer Experience outcome. The Future of the Emotional Experience.

Consulting 60

Consulting Innovation Training Customer Experience 60

COPC

MARCH 24, 2020

a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of consulting, training, certification and Vendor Management Organization (VMO) services. Customer Experience Consulting Services. Measuring and managing the customer experience.

Consulting 40

Consulting Training Call Center Travel 40

GlowTouch

NOVEMBER 6, 2020

Customer service demands always increase during the holiday buying season, and the way this year has played out presents an even bigger challenge. Demand for customer care skyrocketed during the first two quarters of the year when eCommerce is relatively tame. It’s About the Experience. Humanize the brand.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

Beyond Philosophy

MARCH 29, 2017

Building on the Forbes concept, I say your brand promise delivered through excellent Customer Experience is what is ubiquitous. You are integrating your desired Customer Experience, which should be the delivery of your brand promise, throughout the different channels whether that means shopping, ordering or technical support.

Omni-Channel 60

Omni-Channel Strategy Hotels Consulting 60

GlowTouch

JUNE 12, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Ways to Increase the Productivity of Your Customer Support Team. Businesses endeavour to improve sales by earning customer loyalty and creating a brand image through quality support. Empower Your Customer Support Agents.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

Beyond Philosophy

AUGUST 10, 2016

It parallels a shift in the overall mindset of consumers in this area, one of a more commanding and capricious customer. In other words, the Customer Experience matters here more than it did even a couple of years ago. More of these consumers (66%) want self-service for their needs over calling into customer care.

Self Service 60

Self Service Wireless Consumers Consulting 60

SurveySparrow

OCTOBER 19, 2020

Every business wants to impress its customers. Thankfully, there has never been an easier time to collect surveys from customers and prospects alike. helps you understand you customers and employees better. The Internet has made it extremely convenient to collect data from customers and use them to make business decisions.

Comparison 59

Comparison Omni-Channel Survey Software 59

Beyond Philosophy

JULY 20, 2021

While we can’t predict they will do the same for you with certainty, we feel that they will be helpful in the pursuit of your career goals for yourself and your Customer Experience management goals for the organizations. The Experience Economy: Competing for Customer Time, Attention, and Money. Joseph Pine and James H.

Consulting 148

Consulting Entertainment Groups Customer Experience 148

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . customer feedback data), involving customers, and defining customer outcomes. . A B2B company has other companies as customers, sure. Not so fast. .

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

GlowTouch

APRIL 2, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail The Pandemic Makes Online Customer Support More Important Than Ever. This digital dependence has contributed to the digital transformation that is apparent within customer service at many organizations. Upselling Products.

e-support 52

e-support Contact Center Return on Investment Trends 52

CX Journey

AUGUST 5, 2014

Image courtesy of henryfaber Is there anyone in your company who wants to use VoC/CX surveys as marketing tools rather than as customer listening tools? Tareq shared with me an article that suggested, nay, outright stated that "the easiest way to grow sales and double customer loyalty is to send a survey and then do nothing with the feedback."

Survey 155

Survey Feedback Customer Satisfaction Groups 155