GlowTouch

JULY 27, 2021

Along with contact center agents and supervisors, there are also software engineers and full-stack web developers who provide outsourced technology services. “We have added bot technology, artificial intelligence, and dashboard mechanisms to better streamline our contact center operation,” continued Ravichandran.

Contact Center 59

Contact Center Groups Customer Experience Management Innovation 59

GlowTouch

MARCH 2, 2022

Bronze in the category of Contact Center/Customer Service Outsourcing Provider of the Year. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Contact Center 52

Contact Center Omni-Channel Conference Sales 52

GlowTouch

MARCH 2, 2022

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002.

Contact Center 52

Contact Center Omni-Channel Conference Sales 52

GlowTouch

OCTOBER 21, 2020

(October 21, 2020) – GlowTouch Technologies , an emerging leader in global contact center and technology outsourcing solutions, is pleased to announce recent changes to its key leadership positions. GlowTouch provides personalized contact center, business processing, and technology outsourcing solutions to clients around the world.

Leadership 52

Leadership Contact Center Technology Resources 52

GlowTouch

JULY 27, 2020

July 29, 2020) – GlowTouch Technologies , an emerging leader in global contact center and technology outsourcing solutions, announces the addition of new executives to support company growth and expansion. Founded in 2002, its 1,800 employees deliver operational excellence with high-touch engagement. LOUISVILLE, Ky.

Technology 52

Technology Contact Center Sales Industry 52

GlowTouch

AUGUST 17, 2021

.” About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. We provide personalized contact center, business processing, and technology outsourcing solutions to clients around the world.

Hospitality 52

Hospitality Contact Center Technology Groups 52

GlowTouch

OCTOBER 27, 2021

About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. We provide personalized, omnichannel contact center, business processing, and technology outsourcing solutions to clients around the world.

Contact Center 52

Contact Center Omni-Channel Connections Groups 52

GlowTouch

AUGUST 20, 2021

“We have worked to create a partnership model with our clients, one that values engagement and cultural alignment,” said Vidya Ravichandran, President and Founder of GlowTouch. The sales initiative was ushered in using chat as a communications channel, which was invaluable for engaging customers in real-time conversations.

First Call Resolution 52

First Call Resolution Contact Center Social Media Knowledge Base 52

GlowTouch

MARCH 28, 2019

March 28, 2019 (Louisville, KY) – GlowTouch, a leading provider of contact center, business processing, and technology outsourcing solutions, announces a grant of $10,000 to state and international charities. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Contact Center 40

Contact Center Return on Investment Omni-Channel Government 40

GlowTouch

FEBRUARY 18, 2022

Honorees provide the full spectrum of outsourcing services, from technology and contact center services to real estate, capital asset management, and logistics. “As About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002.

Contact Center 52

Contact Center Effort Score Social Media Knowledge Base 52

GlowTouch

AUGUST 27, 2021

About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. We provide personalized, omnichannel contact center, business processing, and technology outsourcing solutions to clients around the world. Prev Previous GlowTouch Opens New Contact Center in Mysore, India.

Hospitality 52

Hospitality Contact Center Omni-Channel Government 52

GlowTouch

OCTOBER 4, 2021

We engineered a grocery delivery system because of rules restricting individual movement and addressed the mental stress of sudden change through several engagement programs. GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. There were day-to-day needs that are usually separate from work.

Contact Center 52

Contact Center Hospitality Omni-Channel Conference 52

GlowTouch

AUGUST 19, 2019

August 19, 2019 (Louisville, KY) – GlowTouch, a leading provider of contact center, business processing (BPO), and technology outsourcing solutions, has officially become certified by The Women’s Business Enterprise National Council (WBENC), a national advocacy organization for women entrepreneurs. About GlowTouch.

Return on Investment 40

Return on Investment Contact Center Omni-Channel Industry 40

GlowTouch

AUGUST 6, 2019

In 2002, the family established a state-of-the-art development center in Mangalore for GlowTouch, a leading provider of contact center, business processing, and technology outsourcing solutions. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Contact Center 40

Contact Center Return on Investment Omni-Channel Financial 40

GlowTouch

JUNE 11, 2019

GlowTouch at Largest Industry Trade Show: Customer Contact Week (CCW) Las Vegas. CCW is the world’s largest customer contact event, and GlowTouch will be at Booth #1311, as CCW marks its 20-year anniversary. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Industry 40

Industry Contact Center Return on Investment Omni-Channel 40

GlowTouch

SEPTEMBER 6, 2019

GlowTouch executives will participate in face-to-face matchmaking and networking sessions with WBENC’s West Regional corporate members to learn about their business needs and opportunities for contact center outsourcing. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Conference 40

Conference Contact Center First Call Resolution Return on Investment 40

GlowTouch

SEPTEMBER 22, 2020

Finding good people is a major task for BPOs, particularly in manning contact centers, and a focused effort requires more than reviewing resumes and conducting interviews. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. The search is. About GlowTouch.

Contact Center 52

Contact Center Return on Investment Omni-Channel Sales 52

GlowTouch

DECEMBER 10, 2020

In a word, actually two words: Proactive engagement: consumer expectations are at a peak, and while service is passive by nature, the customer success element thinks beyond the support issue of the moment. The brick and mortar contact center will not go away; organizations insist on personnel being in a central location.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

OCTOBER 16, 2020

An agent with good communication skills will better engage buyers and increase conversion rates. You can count on GlowTouch for quality contact center solutions that make customer service a feature of your brand. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Training 52

Training How To Contact Center Return on Investment 52

GlowTouch

NOVEMBER 6, 2020

As a contact center outsourcing provider, our mindset is one of ensuring outcomes. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

OCTOBER 15, 2020

If you are especially interested in impact sourcing for contact center and technology outsourcing projects, contact GlowTouch today. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch.

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

SEPTEMBER 22, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

GlowTouch

FEBRUARY 16, 2021

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Schedule a free consultation and get the ball rolling today. About GlowTouch.

Trends 52

Trends Return on Investment Groups Consumers 52

GlowTouch

AUGUST 26, 2020

You could spend your money on expensive contact center software, increase your payroll costs, and invest heavily in training… or you could pay an outsourcing firm to handle all of that for you, and focus your resources on other aspects of the business. Simply put, you have a choice. About GlowTouch.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

OCTOBER 16, 2020

To learn more about GlowTouch and the unique customer service solutions we provide, contact us today! GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

MAY 24, 2021

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 2,200 employees deliver for our clients by combining operational excellence with high-touch engagement. Reach out to us today, and you won’t be disappointed. About GlowTouch.

Healthcare 52

Healthcare Call Center Return on Investment Trends 52

GlowTouch

JUNE 12, 2020

Improve Engagement. If your team is currently working from home for social distancing measures, here is how you can improve engagement. Consider using video conferencing calls instead of emails or phone calls for better engagement. If you’d like to learn more about our wide range of solutions, contact us today.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

MARCH 7, 2022

A panel of judges reviewed the 90 women candidates based their ability to demonstrate the following: community and civic engagement; business management; mentoring; inspirational leadership; volunteerism; entrepreneurship; innovation; and executive leadership.

Contact Center 10

Contact Center Leadership Omni-Channel Innovation 10

GlowTouch

AUGUST 13, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Start a conversation with us today. About GlowTouch.

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

GlowTouch

JULY 13, 2020

In order to accomplish this, you must engage in some form of “root cause analysis” (RCA for short) — in other words, a systematic process for identifying the root causes of increased ticket volume or resolution time. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

GlowTouch

JULY 6, 2020

The bottom line is that a higher level of engagement and connectivity leads to higher sales for your company. Contact us today for more information on how we can take your business to the next level. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

JULY 10, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

APRIL 16, 2021

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

JUNE 18, 2020

You’ll have a stable, engaged, and experienced workforce that can provide exceptional value to your target customers. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. What does lower attrition mean for your business? Isn’t that any manager’s dream?

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

JUNE 26, 2020

To keep your customer support team motivated, think about creating new opportunities that can inspire them to get back engaged in their role. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. This can be through things like training, conferences, and online courses.

Return on Investment 52

Return on Investment Customers Meeting Feedback 52

GlowTouch

MARCH 1, 2021

To learn exactly how we can help, contact us today! GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Connections 52

Connections Consumers Entertainment Travel 52

GlowTouch

APRIL 28, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Trends 52

Trends Self Service Social Media Call Center 52