top-5-customer-experience-predictions-for-2020 
CSM Magazine
DECEMBER 5, 2019
Philip Say, VP of Innovation Product Management, Sutherland Labs shares his CX Predictions for 2020. AI unlocks intelligent experiences in customer support. This shift will allow brands to resolve issues and find answers much more quickly, unlocking a new level of more intuitive, intelligent customer experiences.
Lumoa
NOVEMBER 7, 2022
And just like these new phrases have become commonplace now, new customer experience trends are popping up as well. Not only has the world changed, but technology has improved, and companies have been finding new ways to provide customers with a great experience. That’s because it works.
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Experience Investigators by 360Connext
JANUARY 28, 2020
Forrester, Oracle, and others predict plenty of customer experience challenges for the near future. Anxiety is ramping up for senior leaders focused on customer experience, and it’s not difficult to understand why. First, understand the true costs of NOT investing in customer experience.
Experience Investigators by 360Connext
OCTOBER 22, 2019
If you know how critical Customer Experience is to the happiness of your customers and your team (and if you’re reading this, I’m willing to bet you are,) you’re probably already trying to anticipate the next big trends in CX. Customer Experience Still Reigns Supreme. But only 49% of U.S.
Kayako
APRIL 1, 2022
Good customer service is the number one quality customers seek from eCommerce companies. A PwC study found that 73% of consumers say customer service experiences are more important in purchasing decisions than price or product features. Find out what trends will impact eCommerce customer satisfaction in 2022.
Experience Investigators by 360Connext
DECEMBER 15, 2020
In the customer experience consulting we do with clients, we typically begin this process with reflection questions which help us clearly define what worked and what didn’t. It’s easy to get caught up in the day-to-day firefighting of customer experience. What is our top customer experience priority ?
TechSee
JANUARY 26, 2021
Challenged by continuing uncertainty and perhaps uncharted territory, it has never been harder to predict what lies ahead in the world of consumer trends and customer service. We may not have a crystal ball – but we can take a look at five key customer service trends that leading analyst firms agree on.
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