tag best-practices 
InMoment XI
APRIL 3, 2023
In the post below, I’ll cover these three practical, simple, and impactful tips to turn your CX efforts into award-winning programs. We upload our interview transcripts and summaries to our XI platform for tagging and analysis—and the insights are invaluable. And I entirely attribute it to the three tips below!
AWS Machine Learning
MARCH 25, 2024
Because these best practices might not be appropriate or sufficient for your environment, use them as helpful considerations rather than prescriptions. Best practice 2 – Communicate over a private network path Many customers rely on encryption in transit to securely communicate with Amazon Transcribe over the Internet.
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BlueOcean
OCTOBER 17, 2023
Using a third party to rate a company’s environmental impact, workforce practices, and governance is a strategic, non-biased approach to evaluating vendor ESG. We already tagged PwC and EY in this post – and obviously, they are world leaders in assisting organizations on this journey. What 3 rd Party ESG Validation Is Right for You?
Eptica
NOVEMBER 18, 2022
Our latest blog highlights ten important best practice tips to help you successfully implement knowledge management in your contact centre. Categorie(s): Best Practice Using knowledge effectively is key to driving excellence in customer service, particularly as queries become increasingly complex and information changes ever faster.
Eptica
JANUARY 6, 2023
To help, we’ve collected our top 10 posts from last year , providing insight and practical tips for 2023. Categorie(s): Trends and Markets Best Practice 2023 promises to be a challenging year economically, directly impact customer service teams. What can we learn from 2022 as we set out strategies for the year ahead?
InMoment XI
APRIL 27, 2023
This release of enhancements builds on InMoment’s integrated CX approach and AI-powered product foundation to give organizations the best chance of competing in today’s changing business environment. InMoment announced today new innovative capabilities in the award-winning XI Platform for clients around the globe.
Eptica
SEPTEMBER 12, 2022
Our latest blog explores the 6 key benefits chatbots deliver, while outlining best practice for ensuring ROI. Categorie(s): Market Trends Best Practice As housing association tenants increasingly embrace digital channels, AI-powered chatbots provide a new way of engaging with customers and meeting their needs.
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