Gainsight

JUNE 21, 2022

When it comes to creating product roadmaps, product leaders face a plethora of challenges. . Not only can it be difficult to figure out which features to prioritize, but product leaders can also struggle with engineering dependencies, executive demands, and the need to operate with agility in a market that moves faster every day.

Roadmap 52

Roadmap Analytics Analysis User Experience 52

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. Think of all the text relating to your product in reviews, surveys, chat / support logs and social media. It can also help with product validation and product discovery. It's masses of valuable qualitative data.

Analytics 71

Analytics Software Feedback Management 71

Gainsight

APRIL 7, 2022

The second you launch a new feature or a customer signs up for your product, the clock starts ticking. The faster you can get users to embrace your product, the sooner it will start paying off. That’s what makes product adoption so critical. Here’s how to measure product adoption using product analytics.

Analytics 52

Analytics Measurement How To Handbook 52

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Improve customer lifetime value.

Analytics 260

Analytics Examples Customer Experience Effort Score 260

CustomerSuccessBox

JUNE 17, 2022

That can be done through product analytics. What is Product Analytics? Product analytics is the process of evaluating how your customers or users engage with your product. This enables your product team to identify and track engagement data and optimize the product.

Analytics 52

Analytics Customer Journeys Analysis Metrics 52

InMoment XI

AUGUST 3, 2023

Mastering unstructured data analytics is going to be key for any business wanting to improve the customer experience , and succeed in today’s business environment. Leveraging unstructured data analytics is the key to transforming this raw data into actionable insights that can transform your customer experience strategy.

Analytics 488

Analytics Customer Insights Data Social Media 488

InnerTrends

MAY 24, 2022

Whether you’re new to the industry, or a successful product manager who uses analytics in their daily routine, there’s always something new to be learned.

Analytics 52

Analytics Course Industry Management 52

Gainsight

NOVEMBER 10, 2021

Product-led growth is launching SaaS companies to success faster than ever. Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. . Enter product analytics, the secret to building your own product-led machine.

Analytics 52

Analytics How To Handbook User Experience 52

InMoment XI

JANUARY 19, 2024

Successful businesses utilize prescriptive analytics to aid in data-driven decisions that will improve their bottom line. Your business can use analytics to drive success and improve customer experiences. What is Prescriptive Analytics? What is the Primary Goal of Prescriptive Analytics?

Analytics 260

Analytics Course Retail Resources 260

Gainsight

APRIL 21, 2022

That’s what the best product analytics will let you do. They peel back the user’s experience, so you can understand what they’re going through and tweak your product to enhance their experience. We’re here to help you fuel your product enhancements with better data. What Are Product Analytics?

Analytics 59

Analytics Measurement Customer Experience Analysis 59

InMoment XI

APRIL 24, 2024

InMoment’s conversation analytics software offers a solution by expediting the process and delivering enhanced results. By leveraging advanced technology such as AI-powered chatbots, predictive customer analytics , and telecommunication tools, these centers streamline workflows, reduce wait times, and optimize resource allocation.

Contact Center 260

Contact Center Healthcare Contact Center Software Insurance 260

InnerTrends

MAY 17, 2022

The world of analytics took a turn for the best in the last years, and 2022 looks even more promising.

Analytics 80

Analytics Trends 80

MiaRec

OCTOBER 27, 2022

The way we communicate has changed drastically in recent years, and as the way we communicate changes, so too must the tools we use to support and improve those interactions.

Analytics 89

Analytics Communication Tools Interaction 89

InMoment XI

NOVEMBER 20, 2023

With AI, brands spend less time analyzing text-heavy analytics and more time making smarter decisions to drive change. Machine learning algorithms can analyze individual preferences and behaviors, allowing businesses to recommend products or services tailored to each customer’s unique interests.

Customer Experience 324

Customer Experience Strategy Chatbots e-support 324

InMoment XI

AUGUST 17, 2023

Net Promoter Score Driver #1: Deliver on Product Quality and Innovation Customer experience plays a crucial role in driving great product quality and innovation. What differentiates you from your competitors, what value do your customers get from your product, and what are the unique solutions you provide.

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

Gainsight

MARCH 18, 2019

And the last time they were in your product? Understanding how your customers are using your product is essential to helping them maximize the value they get out of your product. It can also help product leaders guide future decisions and demonstrate the impact of decisions to date. Do you know where your users are?

Analytics 58

Analytics Tools Touchpoint B2C 58

InnerTrends

MAY 17, 2022

Understand the product metrics that matter to accurately find optimization opportunities within your product and improve retention.

Metrics 59

Metrics Analytics 59

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

Truthlab

JULY 18, 2019

What is User Analytics? User analytics involve tracking activities of users who visit a particular website or mobile app. User analytics utilize tracking codes or cookies placed into the user’s browser to gather data from multiple sources such as: Website and mobile app activity of users. Mobile app. Company internal databases.

Analytics 54

Analytics Customer Experience Social Media Analysis 54

Gainsight

SEPTEMBER 29, 2021

Like it or not, your product is rigged with obstacles. As users travel through even the best-designed products, they’re sure to trip up, overlook key features, or get snagged with questions. As a product leader or manager, it’s your job to spot and eliminate these customer friction points. So, what do you want to do about it?

Analytics 40

Analytics How To Analysis Travel 40

CustomerSuccessBox

AUGUST 29, 2021

What is Product Analytics? Your customers are using your product but it is important for you to analyze how users utilize your product features, predict areas of product friction, and how you can improve the product experience. Here comes product analytics. Where is Product Analytics used?

Tools 52

Tools Analytics Customer Success Data 52

InMoment XI

SEPTEMBER 12, 2023

Whether you’re a startup or a market leader, understanding your competitors helps you make informed decisions, from product development to marketing strategies. They could be businesses offering similar products or targeting similar audiences. What do you want to discover? Next, identify your primary competitors.

Analysis 260

Analysis Marketing Competitive Advantage Analytics 260

InMoment XI

FEBRUARY 8, 2024

Improved Agent Productivity Providing agents with the necessary tools, training, and technology to perform their tasks efficiently. This leads to increased agent productivity, reduced handling times, and improved customer service.

Contact Center 260

Contact Center Multi-Channel First Call Resolution Social Media 260

InMoment XI

JULY 11, 2023

Predictive analytics. What is predictive analytics,” you may ask. Well, by thoroughly analyzing historical data, predictive analytics software can predict future customer needs and behavior, forging a proactive customer experience (CX) strategy. What Is Predictive Analytics?

Analytics 200

Analytics Customer Satisfaction Analysis Policies 200

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Let’s explore how you can use analytics to revolutionize your customer experience.

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

SAP Customer Experience

SEPTEMBER 5, 2023

Support is naturally a data-intensive business. Leaders have access to tons of operational data, customer sentiment, and experience data. It was not until process mining technology and -to-Process approach was available that we were finally able to connect the data sets and understand the cause-and-effect relationship.

Analytics 82

Analytics Connections Data Technology 82

Keatext

OCTOBER 14, 2018

The post Using text analytics to guide product recalls appeared first on Keatext.

Analytics 66

Analytics Management Customer Experience Customers 66

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. CSAT measures customer satisfaction with a product, service, or a specific interaction.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

Lumoa

JANUARY 8, 2024

To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions. Product Development Insights: Spot trends and customer preferences, guiding your next product iteration to align with market demands and expectations.

Analysis 394

Analysis Software Comparison Social Media 394

Gainsight

JANUARY 31, 2019

Ask, “What’s next on our product roadmap?” Because your customers are the most important source of information when it comes to prioritizing your product roadmap. Because your customers are the most important source of information when it comes to prioritizing your product roadmap. What do customers think about your product?

Roadmap 75

Roadmap Analytics Analysis CRM 75

Comm100

APRIL 10, 2024

Predictive Analytics Predictive analytics allow businesses to understand customer behaviors and their various preferences at a much deeper and more actionable level. But how is this accomplished, exactly? Basically, anything and everything ambiguous and human-dependent is a good target for AI to preemptively analyze.

Customer Service 212

Customer Service Chatbots Analytics Customers 212

InnerTrends

NOVEMBER 8, 2021

We have some exciting updates for you: we've launched a new navigation menu within the InnerTrends app - it's now faster and more efficient to get to reports -, plus two more features are now available in beta!

Analytics 52

Analytics Report Self Service Data 52

Lumoa

MARCH 6, 2023

Every company wants to know what its customers think of its product- but few think of simply asking them directly. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Analytics 208

Analytics How To Analysis Feedback 208

West Monroe

DECEMBER 1, 2021

Companies that look beyond data and technology and shift toward organizational elements can extract more value from their analytics initiatives.

Analytics 52

Analytics Data Technology Company 52

BlueOcean

DECEMBER 18, 2023

But if that standard of sampling was the horse and buggy of our past, conversational analytics platforms are the Ferrari of QA today. The contact center world has been talking about AI and machine learning, especially in the area of speech analytics, for a long time. Conversation analytics platforms make that possible.

Contact Center 177

Contact Center Industry Average Handle Time First Call Resolution 177