Chadwick Martin Bailey

DECEMBER 7, 2020

Chris has over twenty years of high-tech, telecom, and media industry expertise across a range of game-changing initiatives, including market segmentation, new product development, brand positioning, marketing effectiveness and customer loyalty optimization. I’ve always been interested in emerging markets.

Wireless 52

Wireless Telecommunications Innovation Industry 52

C Space

MAY 22, 2020

We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. While more than 14,000 people attended on the day, the content is still online and the company has seen hundreds logging in, or back in, each day. The Brand Move Roundup – May 21, 2020. million.

Brands 52

Brands Travel Hotels Airlines 52

NobelBiz

APRIL 25, 2023

Implementing these tactics will save money and enhance customer satisfaction and overall business performance. Companies must take concrete measures like automation, technology-driven service delivery models, and right-sizing staff numbers. They simplify agents’ and customers’ lives by streamlining the contact process.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

Kustomer

AUGUST 6, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe is joined by CloudTask CEO, Amir Reiter, and VP of Marketing, Tom Jenkins, to discuss outsourcing and how to adapt in today’s dynamic markets. For great insights on the benefits of outsourcing, listen to the full podcast below.

Customer Service 52

Customer Service B2C B2B Training 52

NobelBiz

MAY 16, 2023

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. Contact centers around the globe started experimenting with it to address the challenges posed by the pandemic.

Contact Center 52

Contact Center Customer Service Contact Center Software Call Center 52

BirdEye

JULY 3, 2023

According to a marketing industry report released in 2022, the affiliate marketing industry grew by 47% between 2018 and the end of 2021. This industry is slated to continue to grow, with recent projections predicting that the affiliate marketing industry is likely to grow from $13 billion in 2022 to $15.7 billion by 2023.

Sales 98

Sales Marketing Social Media Video 98

NobelBiz

MAY 16, 2023

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. Contact centers around the globe started experimenting with it to address the challenges posed by the pandemic.

Contact Center 40

Contact Center Customer Service Contact Center Software Call Center 40

C Space

OCTOBER 26, 2018

But how can they be used in the right way, and what strategies can be put in place to sprint with customers? Charles Drury is Managing Director of C Space, Shanghai, leading the team to build on our reputation as China’s leading customer agency. Smart home? Charles Drury. Managing Director at C Space. Thank you, Jake.

Retail 45

Retail Study Advertising Connections 45

Doing CX Right

JULY 24, 2019

Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes. They depend on NPS as a sole metric to determine customers’ perceptions and feelings about their brand. SHOULD NPS SCORES BE TIED TO EMPLOYEE BONUSES? IS NPS A DRIVER OF REVENUE?

NPS 40

NPS Measurement Net Promoter Score Effort Score 40

NobelBiz

NOVEMBER 26, 2021

A well-functioning contact center may benefit both your customers and the agents themselves, in addition to improving your business income. After all, Customers appreciate organizations who go out of their way to deliver a positive customer experience. But this doesn’t come without its challenges and pet peeves.

Management 52

Management Contact Center Call Center Contact Center Software 52

Beyond Philosophy

OCTOBER 18, 2018

But what if I told you peer pressure could be great for your Customer Experience? We discussed how other people sell your product with peer pressure last week on our podcast. Of course, we use fancy psychological terms like “social proof” because we like to sound smart. We did a podcast on segmentation also.

Customer Experience 40

Customer Experience Advertising Examples Groups 40

Russel Lolacher

MAY 8, 2022

In this episode of Relationships at Work, Russel chats with Neal Dlin , founder and Chief Human Experience Officer of customer and employee experience consultancy Chorus Tree, on intention and action alignment at work, including how it can impact culture, the role of leadership and employees, and how curiosity can help.

Leadership 52

Leadership Culture Employee Experience Insurance 52

Kustomer

MAY 26, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by Shep Hyken to discuss his book, The Cult of the Customer and the different phases of customer experience. Shep Hyken is a customer service expert and has spent 37 years in the industry.

Customers 52

Customers Groups Exercises Customer Experience 52

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Russel Lolacher

JUNE 13, 2022

In this episode of Relationships at Work, Russel chats with customer experience and employee experience advisors Dr. Robyn Petree-Guzman and Keith Kmett on how organization silos can be formed and the best approaches and benefits of removing them. Or, listen on: Apple Podcasts. Google Podcasts. PLAY AND SUBSCRIBE.

Culture 59

Culture Communication Employee Experience Connections 59

CX Accelerator

SEPTEMBER 16, 2022

Product Marketing Specialist InvGate. Many leaders do in fact think they are supporting Customer Experience in their organization. If we are being honest, that’s as committed as it gets for many executive and operational leaders. How will the company, processes and products adapt to this new teams’ way of working?” “How

Study 208

Study Case Study Consulting Culture 208

Integrity Solutions

SEPTEMBER 28, 2023

It’s never been more important to understand your customers and what they value. It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. But great customer experiences don’t just happen.

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110

SmartKarrot

APRIL 13, 2023

From podcasts and webinars to blogs and social media posts, these influencers are using a range of channels to help other account managers learn, grow, and succeed. Abhijit is a seasoned entrepreneur with over 20 years of experience and has successfully built businesses in the sales and marketing domain for the B2B tech industry.

Management 11

Management Consulting B2B Sales 11

C3Centricity

OCTOBER 7, 2020

Then when you have converted them into customers, continue to keep them satisfied and give them something to talk about by surprising them too. Every strategy comes with its own set of rules, and the same is true for word-of-mouth marketing (WOMM). Coping with the nuances of contradictory ideas or experiences is mentally stressful.

Marketing 194

Marketing NPS Net Promoter Score Effort Score 194

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Customer Retention 21

Customer Retention Strategy e-support Social Media 21