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How Important is Customer Service in Travel and Tourism?

Bold360

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Customer service in travel and tourism clearly needs to follow your customer wherever they might be.

Tourism 56
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How The Global Travel Industry is Planning Ahead for Crisis Recovery

NetBase

And to help with that, in this piece, we’ll explore market research supporting: What the post pandemic travel industry looks like right now. 72% of consumers in the US and UK are spending more time on social media per day since the outbreak of coronavirus – giving brands an opportunity to get in their sights.

Travel 98
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What Goes Into A Customer Focused Airbnb Business Plan

CSM Magazine

Who will my target customers be and how will I market to them? Key Elements of an Airbnb Business Plan: Market Research It’s important to conduct extensive market research before taking the plunge into renting out your home or property on Airbnb. What are my goals? Are they short-term or long-term?

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Top 10 Customer Thermometer Alternatives in 2024

SurveySparrow

Key Features Multi-Channel Distribution: Share surveys through not just one but multiple channels, including email, social media, website embeds, QR codes, and more, to reach a wider audience and gather feedback from diverse sources. This includes emails, websites, and social media. 5 Capterra 4.8/5

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11 Customer Service Metrics to Start Measuring

GetFeedback

Customer service has long been an area of focus for marketers and support specialists. Marketing can identify potential brand ambassadors by looking at your list of promoters. When customers don’t hear back quickly, they’re more likely to call, send additional emails, or ask for support on social media. Social Media.

Metrics 199
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Contact center customization when it matters most

Talkdesk

travel and tourism industry at least $24 billion in foreign spending alone. If that caller cancels an upcoming flight while in the IVR, you could play a special message thanking them for being a loyal customer and extending a special marketing offer on their next booking. The consequences are estimated to cost the U.S.

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LoyaltyPlus FrequentStay enhances guest relationships with hotels

LoyaltyPlus

Hotels are showing signs of recovery across the Southern, Western, and East African markets following the turbulence of the past two years. Demand for hotels and tourism has transformed dramatically alongside changes in consumer behaviour. Connect with us on our social media platforms: • LinkedIn. Tel: (+27) 012 640 0100.

Hotels 52