West Monroe

APRIL 28, 2024

There has been a steady decline in net dollar retention rates for subscription software providers over the last couple of years. Data and visibility Despite software providers possessing substantial volumes of data, it’s not actionable. Industrywide, the median net retention rate declined to 111% in Q4 2023.

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Clarivate

SEPTEMBER 22, 2022

When choosing an IP management software, there are many options available. Understanding how to evaluate and select the right software can be overwhelming. Continue reading to find out 10 tips for selecting an IP management software provider. IP management software (IPMS) has come a long way in recent years.

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Software Management Roadmap Report 59

CSM Magazine

JULY 28, 2022

To optimize the work of staff, HR managers today are actively introducing various software into the work of the team. Find out from this article which HR management software is the most popular and effective and put it into practice! Software for Human Resources Management: General Features and Application Possibilities.

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Software Management Gamification Self Service 59

Gainsight

SEPTEMBER 1, 2022

To be sure, Product Managers spend a lot of time deciding which features need to be added to their product. But with multiple products and new urgent bugs and features to manage daily, it can be hard to focus on an organization’s bigger vision. PMs can solve these challenges with a data-based product roadmap.

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Roadmap Data Net Promoter Score Analytics 52

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. What is a product roadmap? Answer these questions to help you create your product roadmap.

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Roadmap Analytics Metrics Feedback 52

Gainsight

SEPTEMBER 28, 2022

During a tech downturn, with enterprises cutting their subscription software budgets and VC funding drying up, SaaS businesses are increasingly shifting their strategic focus from growth to resilience. Here are four steps that product managers can take to drive durable, resilient growth for their companies: Get serious about analytics.

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Roadmap Analytics Innovation Resources 52

CSM Magazine

NOVEMBER 29, 2023

One area that often poses challenges for companies is payroll management. However, by integrating generators with accounting software, businesses can simplify their payroll process, save time, and minimize the risk of discrepancies. However, by using a generator connected to accounting software, businesses can save time.

Software 52

Software Self Service Roadmap Government 52

SurveySparrow

SEPTEMBER 4, 2020

We had recently hosted an Ask Me Anything event about creating product roadmaps which made us delve deeper into its importance. We found that you can utilize your roadmap to up your product strategy game, improve decision-making, and steer your business on the path to success! What is a product roadmap? Product roadmap process.

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Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

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Roadmap Sales Customer Centricity Return on Investment 81

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

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Roadmap Measurement Data Net Promoter Score 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. This is where B2B SaaS feedback software comes to the rescue! This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

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SurveySparrow

SEPTEMBER 8, 2021

We’re sure you’ll try to find why along with ways to manage and improve it? . First, we’ll talk about employee experience management and how an employee experience platform would improve it. What Is Employee Experience Management? To understand Employee Experience Management, we need to know about Employee Experience first.

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Employee Experience Software Management Employee Engagement 59

Alliance by IFS

APRIL 22, 2019

Astea will join field service management software vendors at Field Service Palm Springs, April 23–26, to showcase Alliance Enterprise™, the updated version of its award-winning service management and mobility platform. New, Improved Mobile Applications for Field Service Management. Alliance Customer Edge™ mobile app.

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Software Management Roadmap Conference 77

Help Scout

AUGUST 24, 2021

Luckily, there’s a tool that addresses that very issue: knowledge base software. What is knowledge base software? Knowledge base software is a tool that allows you to create, store, organize, manage, and share self-service content with an audience. What are the different types of knowledge base software?

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InMoment XI

JULY 13, 2022

You may see effusive praise, with descriptions like ‘we’ve been able to achieve our goals’ or ‘this is the only software I’ll use’, along with thoughtful suggestions for improvement. Feed this data back into your product roadmap and to your sales team. If they’ve had issues with subscription software, offer them a feature upgrade.

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Net Promoter Score Customer Retention Effort Score NPS 491

CSM Magazine

MARCH 3, 2021

Vivantio , a leading provider of customer service optimization software and solutions, has launched a new report, “ Leveraging Breakthrough Service to Transform Your B2B Enterprise.”. Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams.

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West Monroe

MARCH 30, 2023

Often, that means building tech into operations, whether it’s developing an app to file claims, a chat bot to manage service outages, a patient portal to host telehealth appointments, or a simple e-commerce capability. If every company is soon to be a software company, how should that change their mindset and key processes?

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Gainsight

JANUARY 31, 2019

Ask, “What’s next on our product roadmap?” Because your customers are the most important source of information when it comes to prioritizing your product roadmap. Because your customers are the most important source of information when it comes to prioritizing your product roadmap. In short, it’ll make your life way easier.

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Roadmap Analytics Analysis CRM 75

Gainsight

MARCH 22, 2022

Sales and Marketing is to new customer bookings as Product Management and Customer Success (CS) is to the customer experience. Consider implementing a recurring weekly or bi-weekly meeting between CSMs and Product Managers. Product teams should communicate roadmap and customer updates regularly. They’re the new hot couple!

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CSM Magazine

MAY 26, 2023

In the current dynamic business landscape, managing data effectively has become a crucial aspect of streamlining operations. With the rapid expansion of information, organizations that leverage efficient data management strategies can quickly turn mountains of data into key insights that drive decision-making and propel growth.

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Data Management Roadmap Government 52

Playvox

JANUARY 11, 2024

Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers?

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West Monroe

MAY 21, 2023

Cyberattacks have the power to take down entire systems and bring businesses to a screeching halt—but companies entering the sell-side process aren’t doing enough to patch key software vulnerabilities. OSS is typically cheaper and more flexible than proprietary software. It's not that businesses are ignoring cybersecurity.

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Gainsight

AUGUST 4, 2022

The 2022 Gartner Market Guide for Customer Success Management Platforms reports that “customer success management (CSM) programs have progressed from an emerging discipline into an increasingly mature and evolving practice.”. To us, this rings true beyond the software-as-a-service industry, as well.

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Gainsight

DECEMBER 19, 2023

Balancing High-Touch and Digital Customer Success Navigating the dual challenges of managing high-touch cases while planning for scaled customer success, Comeet has developed strategies that cater to both. Realized Value and Future Roadmap The tangible benefits of Comeet’s revamped customer journey are evident.

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West Monroe

JANUARY 12, 2022

Enterprise software is rapidly moving away from the traditional sales-led growth model. As this shift occurs, annual recurring revenue (ARR) growth is becoming a core business metric—if not the metric—for many software companies. This company competes in a crowded industry, with both established and start-up players.

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Software How To Innovation Roadmap 52

Gainsight

SEPTEMBER 20, 2019

Our product management team creates a list of all the product improvements, potential new features, and critical bug fixes that need to be made. Once Product Management knows all the potential work items at play, the real work begins. As your team lays out the product roadmap for a period of time (quarter, cycle, sprint, etc.),

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Roadmap Exercises Sales Marketing 58

Lithium

MARCH 5, 2024

If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager. Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team.

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Social Media Self Service Roadmap Insurance 52

Gainsight

OCTOBER 22, 2020

I’m responsible for Product Management and Technical Communications. The Gainsight platform makes it easier for me to stay customer-centric as I plan our roadmap priorities and put together requirements for upcoming enhancements. Tell us a bit about yourself and what your role is at Gainsight. If so, how? .

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CSM Magazine

APRIL 13, 2021

CRM software is the medium through which you can build connections with your existing customers and prospects in a personalized manner rather than the old and traditional contact management practices. Businesses nowadays can’t ignore the benefits of the Customer Relationship Management (CRM) software altogether.

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ChurnZero

JUNE 10, 2022

While this outlook may hold true in other areas of business, software implementation is not one of them. SaaS product teams often plan their roadmaps at least a year in advance. Not nominating a project manager or champion. Assign one project manager or champion to bear that accountability. Plan accordingly.

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SurveySensum

OCTOBER 17, 2023

A NBFC customer feedback tool is designed to gather, manage, and analyze feedback from customers of non-banking financial companies. SurveySensum SurveySensum is one of the most lucrative NBFC customer feedback software out there. Text Analytics software allows you to understand and derive actionable insights from open-ended feedback.

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Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

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Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

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Gainsight

AUGUST 30, 2019

Pulse is an amazing forum for learning and sharing CS and product management best practices—we knew it was the ideal place for onsite, in-person research. In Phase Two, we’ll talk to product managers to hear their side of the story. Improving the feedback loop between CS and Product doesn’t have to mean introducing a new software tool.

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Gainsight

OCTOBER 11, 2022

To do this, CS leaders should operationalize CSM motions through a robust customer success management platform. . Why a Customer Success Management Platform? . By examining these pillars and CS market trends, we’ve taken away three lessons in efficiency from the 2022 Gartner Market Guide for Customer Success Management Platforms.

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Oracle

JUNE 26, 2019

Field service software and other technology developments are helping companies deliver a winning CX. Cost-effective communications management in the cloud. Service providers are increasingly looking for field service solutions that let them more efficiently manage techs in the field. AI drives intelligent dispatch.

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Software Roadmap Analytics Study 45

Wootric CX Blog

APRIL 7, 2021

In the world of software development, Product Managers must integrate customer insights — delights, frustrations, and pain points — into product development. During startup mode, it’s easy to interact with customers every day, inputting their feedback directly into product roadmaps. . Close the loop with respondents.

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