Customer Bliss

JULY 1, 2020

Yamini’s emphasis on leadership has helped HubSpot quickly adjust to a new working style to accommodate the needs of both employees and customers. These touchpoints include video, text, and voice messaging, which gives CX leaders more opportunities to see the bigger picture. Listen to the episode & read the show notes ».

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ClearAction

JUNE 29, 2023

Master Experience Leadership Now Lynn Hunsaker Experience Leadership is the next horizon for growth: Bigger margins : preventing issues from recurring or occurring. Now is the time to embrace Experience Leadership as your primary focus. Experience Leadership is straightforward sensibility. Yes, by prevention of issues.

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Totango

MARCH 31, 2020

Here are 10 leadership best practices that I’ve implemented at Totango and wanted to share with you as well. Daily leadership standups. Useful resources that were mentioned in the video: Create your free Totango account here: [link]. Do one or do all. The time for action is now. Segment customers by COVID 19 exposure.

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CX Journey

NOVEMBER 8, 2017

And, by company, I mean, the leadership of the company. So let's talk about leadership. It's been more than five years since I first listened to - and wrote about - Bob Chapman's TEDx talk about Truly Human Leadership. If you want to better understand the crisis, check out this video. And yet, so true. And then this.

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ijgolding

APRIL 23, 2019

As a result, when I was asked to contribute to a new educational video series on the subject that has become my vocation, it was a very easy decision for me to make. The post Introducing Unforgettable: a CX Video Series from Oracle Customer Experience appeared first on I J Golding. Making CX a priority for the whole company.

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NobelBiz

APRIL 24, 2020

The post VIDEO: Crisis Leadership and Mindset in Business, with Christa Heibel appeared first on NobelBiz®. In episode 4, we talk with Christa Heibel, Founder & CEO of CH Consulting about how she manages to consult businesses in the call center industry in times of crisis.

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InMoment XI

MARCH 29, 2022

Women of InMoment: A global employee resource group designed to support inclusion and diversity, provide the women of InMoment with opportunities to mentor and learn from one another, activate leadership skills, and connect with service and professional growth activities in the larger technology community. Watch the video message below. #3:

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Kate Nasser

AUGUST 15, 2021

In leadership, teamwork, and business in general, this is death […]. The post Improved People Skills Take You Further Than Jerky Behavior | #Leadership appeared first on KateNasser.com. Wouldn’t it be better to overlook the bad way people treat you and see the value of what they offer? No, not exactly.

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Gainsight

FEBRUARY 15, 2024

The Art of Customer Education: Appointing the Right Leader Former White House Chief of Staff Erskine Bowles once said, “Leadership is the key to 99% of all successful efforts.” is recording Loom videos for new customers to help with onboarding, or a support rep is making an F.A.Q. For example, maybe a C.S.M.

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Thematic

JULY 1, 2018

If you missed our webinar “Customer-centric leadership – Lessons from Jeanne Bliss, catch the recording here! Enjoy the video! The post Customer-centric leadership – Lessons from Jeanne Bliss [video] appeared first on Thematic. Who’s doing the talking? and “Would you do that to your mother?

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Customer Centricity Leadership Video Chief Customer Officer 48

Brad Cleveland Blog

SEPTEMBER 9, 2022

An essential part of customer service leadership is understanding what customers want. But what do they expect? And how are those expectations changing?

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Customer Expectations Leadership Customer Service Video 48

Experience Matters

MARCH 7, 2016

In a recent post, I discussed how management practices have become outdated and that there’s a strong need to Modernize Leadership. I just ran into this great video of a speech that Steve Jobs gave in September 1997. This change requires eight distinct shifts in how we lead organizations. It’s really worth watching.

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Michel Falcon Experience

JANUARY 23, 2024

Play Video

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Michel Falcon Experience

MARCH 7, 2024

Play Video

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NobelBiz

OCTOBER 12, 2021

How do you approach this from a leadership perspective? The post Video: How to Find the Right Salespeople appeared first on NobelBiz®. As a salesperson, if you don’t make sales, you don’t make money. So what’s the secret for getting out of a sales slump? Jason Cutter is bringing straight-forward and actionable advice on this!

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ECXO

MARCH 10, 2024

Discovering the Power of Losing and Making Mistakes in CX and EX: Unleashing Your Potential for Self-Development and Leadership! In the context of leadership and self-development, and more specifically in CX and EX, losing and making mistakes is not only unavoidable but also incredibly essential. Sounds odd?

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Kate Nasser

OCTOBER 4, 2020

The post People Skills Civility & Empathy – Power Up This Duo | #CustServ #Leadership appeared first on KateNasser.com. National Customer Service Week: Power up people skills civility & empathy for excellence. Kate Nasser The People Skills Coach™, Author, Leading Morale.

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Customer Bliss

JULY 4, 2017

He leads the Client Experience Leadership Council, a cross functional team of senior leaders who design, build, and implement strategies to deliver remarkable client experiences for clients consistently. After my engagement rolled off, he continued to engage the leadership team around the importance of this work. About Mark.

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Customer Bliss

JUNE 27, 2017

She also downloaded “tons of white papers” and read thought leadership (including one of my books!). The “clunky, rubbish” video. Alice made her own video explaining customer experience. She calls the video “clunky” and “rubbish” but it’s great.

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Customer Bliss

MARCH 26, 2019

I’ve been so pleased with the response to my recent video on looking ahead at the state of customer experience, which sparked a lively conversation on LinkedIn and gotten more than 13,000 views so far (wow!).

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Alida

APRIL 22, 2016

With over 2,000 videos available to the public, the TED website is one of the best free resources available for customer intelligence professionals today. If you are a market researcher, an insight professional or user of insight, TED videos could be a source of lessons and inspiration. Your favorite TED videos?

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Gainsight

DECEMBER 7, 2022

And since hiring and retaining talent remains a top concern for CFOs , some are working toward curbing the stress levels of their team members—by also curbing daily video meetings. local time), everyone in finance blocks their calendars and is discouraged from having video meetings. Every Friday from 1-5 p.m.

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Meeting Video Guidelines Banking 52

Team Support

MAY 1, 2020

Living in a world where remote work is now common, more companies are leveraging video technology than ever before to keep in touch internally and with customers. Be it company-wide staff meeting or leadership calls, video has become an important part of how we work. What’s the next step internally?

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Brad Cleveland Blog

SEPTEMBER 9, 2022

An essential part of customer service leadership is understanding what customers want. But what do they expect? And how are those expectations changing?

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Customer Expectations Leadership Customer Service Video 26

NobelBiz

JUNE 26, 2020

The post VIDEO: How to Be a Truth Teller appeared first on NobelBiz®. In episode 6, we talk with Rebekah Johnson about robocalls and the work she's doing on STIR/SHAKEN and toeing the line between the regulatory bodies, the consumers and the many contact center companies!

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NobelBiz

MARCH 16, 2021

The post VIDEO & ARTICLE: How to Boost Morale after Layoffs appeared first on NobelBiz®. How to maintain a healthy company culture after a period of downsizing? Gary is sharing with us some ways of boosting morale after layoffs and tips for managing these actions on both sides, with a minimum of side effects.

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One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. As degradation of services became more frequent, I exercised leadership communication. Listen to my video , here. And here’s the thing.

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Customer Bliss

MARCH 12, 2019

The following is a lightly edited transcript of the video below. The following is a lightly edited transcript of the video below. Focus on Leadership Through Understanding the Life of the Customer. Jeanne: The whole purpose of CX, of customer experience: it’s leadership. Click To Tweet.

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Kate Nasser

OCTOBER 4, 2020

The post People Skills Civility & Empathy – Power Up This Duo | #CustServ #Leadership appeared first on KateNasser.com. National Customer Service Week: Power up people skills civility & empathy for excellence. Kate Nasser The People Skills Coach™, Author, Leading Morale.

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ClientSuccess

MARCH 23, 2021

Video conferencing with customers. It’s interesting to think that just a year ago video conferencing was much less common, even in meetings with external clients or remote employees. Today, however, a year into our ‘new normal’ , video conferencing provides a much-needed element of personal connection and humanity to online calls.

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Up Your Service

FEBRUARY 5, 2020

Hello, if you’re watching this video, you probably know me. Join the Service Leadership Workshop. So, I’m delighted to tell you now that in partnership with Right Selection, Marshall Goldsmith and Ron Kaufman will be delivering the Service Leadership Seminar, first time ever. Service Leadership Workshop.

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Michelli Experience

NOVEMBER 21, 2017

The company is a chain of video stores. If you are old enough to recall the video rental phenomena, the landscape for that industry was dominated by Blockbuster and Hollywood Video, but there were a panoply of local video providers as well – one in virtually every strip mall. Let’s pretend I gave you a company.

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Qualtrics

MARCH 25, 2021

Authentic feedback, dare I say spoken from the heart, can be gathered through video feedback from customers. adult population owning smartphones , getting video feedback is easier than ever. Video surveys aren’t new in market research. What is a video survey? Benefits of using video question types in your survey.

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Brad Cleveland Blog

NOVEMBER 11, 2020

But the ultimate leadership secret is to approach training, coaching and performance standards as opportunities to empower your employees to coach themselves. Learn more about how to encourage self-coaching in this video “Coaching for Improved Performance” from my LinkedIn Learning course Customer Service: Motivating Your Team.

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NobelBiz

MARCH 16, 2021

The post VIDEO: Managing Through a Downturn appeared first on NobelBiz®. To ensure business continuity, sometimes you have to compromise and make the toughest decisions. When facing a period of business downturn, it's important to follow these steps for a successful management.

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Gainsight

OCTOBER 16, 2018

Nowadays, I don’t hear many stories about servant leadership in the media. I could go on about the very different narratives of leadership that are told nowadays—carrying themes like narcissism, greed, materialism, workaholism, sociopathy, mental illness, and others—but those have been well documented elsewhere.

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NobelBiz

OCTOBER 23, 2020

The post VIDEO: What’s the Job of the Contact Center? In episode 10, Christian had a cool chat with Shep Hyken about customer service, support, and experience. As Chief Amazement Officer of his own company for 35 years, Shep's brimming with invaluable advice for service & support call centers! appeared first on NobelBiz®.

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