InMoment XI
SEPTEMBER 5, 2018
We often hear from clients that they need to tangibly demonstrate the ROI of their VOC program and, more broadly, their CX strategy to senior executives. Sometimes this need is indirect, an implication from questions like, “How can I convince senior leadership to buy in to my CX roadmap?” To, “Our execs don’t seem to.
InMoment XI
AUGUST 25, 2023
InMoment’s Principal CX Strategist Jim Katzman and guest speaker from Forrester, Senior Analyst Colleen Fazio discuss decision-making in regards to CX program initiatives, finding the right program size, proving ROI in your CX program, and more. Let’s dive into what we covered on our webinar.
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Centercode
SEPTEMBER 1, 2020
The leadership team created a beta testing program to solve that problem. Now, their beta test ROI is over 250% — and the team is able to maximize its beta results to the fullest. The target market insights they’re collecting with Centercode enables them to validate research and guide their roadmap.
Customer Bliss
MAY 4, 2017
In this role, she leads the efforts on building out the customer experience (CX) strategy, the roadmap for driving CX improvements in all six CX disciplines and she is responsible for the centralized CX programs such as the Net Promoter Score customer listening program and the journey mapping center of excellence. What Came Of All This?
Customer Bliss
AUGUST 3, 2018
Additionally, we chat about what we look forward to seeing in the future of CX and how this should affect your company’s growth and leadership. . There are methods to prove the ROI of CX investments, find a method that works for your company. 7 Customer Experience Insights You Can Apply to Your Organization.
Gainsight
APRIL 26, 2019
In the “final frontier” there isn’t a roadmap to follow. You’ll hear all about these trends beyond just the leadership question at Pulse, but I wanted to give you a sneak peek with this post. Understands larger financial model and helps with (1) self-funding paid CS or (2) delivering clear ROI from CS.
Customer Bliss
NOVEMBER 15, 2018
Samantha shares how she’s used her communications and marketing background to unite leadership across silos within her organization to provide a more efficient and unified customer experience. 2 – Connect ROI to Growth. CX #Leadership Click To Tweet. What do you Know Now That You Wish You Knew Then? It was a false start.
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