Effort Score Leadership Roadmap ROI 
Experience Investigators by 360Connext
AUGUST 22, 2023
It can feel like an uphill climb with too many paths to choose from— especially when you’re first starting your CX efforts. But it’s worth the effort! It takes just one or two customer experience advocates to gradually build understanding and excitement around your efforts. Have you seen a lift to your customer feedback scores?
Customer Bliss
MAY 4, 2017
In this role, she leads the efforts on building out the customer experience (CX) strategy, the roadmap for driving CX improvements in all six CX disciplines and she is responsible for the centralized CX programs such as the Net Promoter Score customer listening program and the journey mapping center of excellence. Do you agree?
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Centercode
APRIL 16, 2019
His leadership team asked him to develop a framework for measuring the success of his beta team efforts. By the end of this blog post, you’ll have a deeper understanding of how investing time into your beta program metrics can demonstrate your program’s worth to executive leadership. Measuring Beta Program Success. Satisfaction.
ChurnZero
SEPTEMBER 20, 2019
CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Deliver high value outcomes that create hard ROI and real impact on your customers’ business.
Gainsight
AUGUST 31, 2020
While their recent NPS score of 73.8 Even Mike Rivisto was more interested in the response rate as opposed to the actual score, “because to me, the response rate is actually an engagement rate.”. Jessica stated that when examining the survey score itself the number of detractors was the lowest it’s ever been.
ChurnZero
DECEMBER 20, 2019
C S starts with investing in leadership defined as such to embed the success mentality into the cultural fabric of the company. And be prepared to offer real numbers (additional revenue, increased engagement , and satisfaction) as part of your pitch; make sure your leadership understands the real value behind the vision. . .
Education Services Group
MAY 27, 2022
Whether you’re a Customer Success leader who just came onboard with a new company or have been in the same leadership role for a few decades—do this exercise. Side benefit: this model can serve as a foundation to feed into a future capacity plan or ROI model…actually, that should be the point of this model.
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