The DiJulius Group

SEPTEMBER 10, 2023

Why One-on-one Meetings Can’t Be Optional Typically, when we are consulting with an organization, two things are happening when it comes to private discussions with direct reports, illustrating why employee one-on-one meetings matter: They are not happening at all. Meetings Not Happening at All Organizations need to help their leaders.

Meeting 97

Meeting Consulting Groups Report 97

ijgolding

JULY 25, 2017

In my two years there, I do not recall ever meeting a member of the board of directors. Leadership-Employee ‘Misconnection’. However senior I seemed to become, the less connected to leadership I appeared to be. I have written many times before about my view of Jack Welch and his brand of ‘transformational leadership’.

Customer Centricity 170

Customer Centricity Leadership Connections Banking 170

2020 Research

APRIL 28, 2023

Sago’s Commitment to Driving Product and Technology Innovation Takes Leap Forward with Leadership Appointments Iselin, NJ—April 26, 2023 – Sago (formerly Schlesinger Group), a leading provider of adaptive, tech-enabled research solutions and platforms, announced two key leadership appointments to further its digital transformation.

Leadership 52

Leadership Technology Innovation Connections 52

Customer Bliss

APRIL 9, 2018

Most leadership teams don’t invest in the deep thinking required to answer these questions. Through communication of these commitments and actions they prove to be a powerful “prove-it” leadership strategy. Take these actions in unison across the leadership team. 3 Tips for Creating Leadership Unison.

Leadership 166

Leadership Roadmap Customer Journeys Metrics 166

One Millimeter Mindset

JANUARY 26, 2021

What role do you take during meetings? Or do you tend to dominate team meetings? First, you can tell whether you collaborate or dominate team meetings by observing yourself. Interesting things happen during meetings when you decide to observe yourself. Planning your next team, corporate or association meeting?

Meeting 84

Meeting Leadership Innovation Consulting 84

Calabrio

APRIL 23, 2020

In my last weekly update on the leadership lessons learned during COVID-19, I discussed overcommunication: the idea that leaders need to set the tone for our managers, offer flexibility and resources for our employees, and visibly participate in meetings and our more lighthearted company virtual events and challenges.

Leadership 173

Leadership Guidelines Travel Resources 173

SurveySparrow

MAY 24, 2023

Leadership isn’t a title; it’s a circle of influence that spreads across an organization, nurturing its growth and sustainability. This comprehensive view is exactly what the Leadership Circle 360 brings to the table. What is Leadership Circle 360?

Leadership 52

Leadership Culture Feedback Tools 52

Gainsight

MARCH 8, 2023

Today, financial leadership is transforming once again. Gainsight CEO Nick Mehta champions a concept known as “ human-first leadership.” In recent months, I’ve realized that to overcome the challenges we now face, we need a new evolution in financial leadership: the rise of the human-first CFO. Look in the mirror.

Leadership 52

Leadership Financial Conference Communication 52

Clarivate

MAY 10, 2023

Each time we meet with our customers, we discuss additional scenarios where we can bring improvements. Women in leadership roles are critical for commitment to diversity Jill works with a talented group of women across product, technology and customer success on a daily basis.

Meeting 52

Meeting Leadership Innovation Industry 52

Gainsight

FEBRUARY 28, 2024

These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. The post CS in the City: Meet the Trailblazers Transforming Customer Success appeared first on Gainsight Software. Their camaraderie seems seasoned, yet they’ve just met.

Customer Success 52

Customer Success Meeting Self Service Chief Customer Officer 52

Customer Bliss

MARCH 16, 2018

Make the Customer Leadership Executive an Officer of the Company. Ensure that the CCO has a role in the critical planning meetings to guarantee that the customer agenda is wired in. Incorporate part of your staff meetings to be facilitated by the CCO to drive the agenda. CX Click To Tweet. CX Click To Tweet. Click To Tweet.

Leadership 111

Leadership Engagement Chief Customer Officer Course 111

Clarivate

MAY 31, 2023

From business opportunities to true friendships With rapid evolvement of the IP landscape, Sandra perceives that there is an increasing presence of women in leadership positions in the traditionally male-dominated legal field. The post Celebrating women in IP: Meet our expert Sandra Mau appeared first on Clarivate.

Meeting 52

Meeting Government Innovation Leadership 52

Clarivate

MAY 12, 2022

INTA’s first in-person Annual Meeting since 2019 provided a long-awaited opportunity to meet with colleagues from around the word, discuss the latest trends in trademark law and showcase new Clarivate solutions. We look forward to meeting many colleagues and customers at the 2023 Annual Meeting in Singapore.

Meeting 52

Meeting Leadership Analysis Innovation 52

Calabrio

MARCH 24, 2020

Over 25 years of practice, I have learned a lot about leadership and I have also made my share of mistakes. Over the next few weeks, I’m planning to share some leadership insights on how Calabrio is adjusting to this new normal. Join me and let’s test our leadership limits to lay a new path through uncharted territory.

Leadership 130

Leadership Connections Meeting Tools 130

Customer Bliss

JUNE 16, 2016

Every senior leadership team and every executive wants a good customer acquisition strategy, a good customer retention strategy, a strong lifetime value per customer, and a good overall customer experience. The first step is actually around leadership development. The first step is actually around leadership development.

Leadership 100

Leadership Customer Experience Travel Customers 100

Clarivate

APRIL 19, 2023

After graduating in 2000, she came across an opening for an Online Trainer at CompuMark and applied based on her ability to meet two key criteria: fluency in English and German and willingness to travel. With Brand Landscape Analyzer, brand professionals are empowered to meet today’s challenges with greater agility, efficiency and confidence.

Meeting 52

Meeting Innovation Leadership Travel 52

One Millimeter Mindset

APRIL 28, 2020

Consider the professional story you communicate when you either are a spectator or an active virtual participant during meetings. How you show up, during virtual meetings, sets up sensory expectations about your level of post-meeting engagement and performance. And vision best allows us to connect to our environments.

Meeting 89

Meeting Video Conference Communication 89

ShepHyken

MARCH 19, 2021

She introduces a few female customer service speakers and shares their advice for women pursuing leadership roles in CS/CX. In the wake of International Women’s Day, it’s beyond time to talk about a pivotal issue in customer service: the lack of representation of women in leadership roles. COO at ultimate.ai

Leadership 87

Leadership Self Service Customer Service Trends 87

Michelli Experience

JANUARY 26, 2016

Whenever I consider offering customer experience consulting services for a prospective business client, I interview senior leadership and ask a lot of questions that get at motivation and their perceived purpose for the potential partnership. Declare It – Once you have your leadership destination in mind, make it public.

Leadership 100

Leadership Automotive Employee Engagement Hotels 100

Blake Morgan

APRIL 25, 2023

Is your leadership strategy guided by data or simply a shot in the dark? Internal insights and customer feedback are essential to building an effective customer-focused leadership strategy. But it’s not just internal feedback that matters–Brown says customer feedback has to be infused regularly at the leadership level.

Leadership 52

Leadership Metrics Customer Insights Feedback 52

Customer Bliss

OCTOBER 25, 2016

The fifth of my customer experience competencies is one-company accountability, leadership, and culture. Ultimately, this refers to executive leadership. Each week on my podcast , a different CCO-level leader talks about this one-company leadership culture. One-company executive leadership: The key questions.

Leadership 100

Leadership Culture Customers Company 100

Customer Bliss

JULY 4, 2017

He leads the Client Experience Leadership Council, a cross functional team of senior leaders who design, build, and implement strategies to deliver remarkable client experiences for clients consistently. After my engagement rolled off, he continued to engage the leadership team around the importance of this work. CX Meeting In A Box.

Banking 143

Banking Leadership Net Promoter Score Customer Journeys 143

Blake Morgan

AUGUST 29, 2023

I talked to Naomi Wheeless, the Global Head of Customer Success at Square, about the management and leadership strategy required to modernize and run a customer-centric contact center. The post Square: The Management and Leadership Strategy You Need to Modernize Your Contact Center appeared first on Blake Morgan.

Contact Center 52

Contact Center Leadership Strategy Management 52

Customer Bliss

OCTOBER 8, 2015

Is your leadership team united in focusing on customer asset growth? Leaders must be united in fearlessly talking about the growth or loss of the customer asset at their team meetings. Take these actions in unison across the leadership team. Deliver united leadership communication that focuses on “Customers as Assets.”

Leadership 100

Leadership Measurement Metrics Meeting 100

BirdEye

JANUARY 13, 2021

With strong leadership from Walt and the rest of the C-suite, we’re prepared for an even better 2021. The post Meet our new Chief Customer Officer, Walt Weisner appeared first on Birdeye Customer Experience Management. Walt couldn’t wait to be a part of the culture.

Chief Customer Officer 75

Chief Customer Officer Meeting Leadership Culture 75

Clarivate

MAY 24, 2023

What I do know is that more women in law firms are choosing to leave private practice in the prime of their careers while their male counterparts are gaining leadership roles and earning power. The post Celebrating women in IP: Meet our expert Ronda Majure appeared first on Clarivate.

Meeting 52

Meeting Innovation Industry Policies 52

One Millimeter Mindset

DECEMBER 3, 2020

Are you prepared to have HR leadership conversations which reinforce yesterday and today? How will your own HR leadership conversations qualify and quantify the value of change? And continue building a culture of HR leadership conversations. Planning your next team, corporate or association meeting? Are you listening?

Leadership 86

Leadership Innovation Resources Culture 86

Experience Investigators by 360Connext

JANUARY 16, 2024

On this episode of Experience Action, Jeannie Walters engages with a truly insightful listener question, exploring how to permeate a customer-first mindset throughout every leadership tier. She dissects the vital necessity for senior leadership’s committed involvement and its ripple effect on a company’s success.

Customer Experience 143

Customer Experience Leadership Course Customer Journeys 143

Talkdesk

AUGUST 25, 2020

I couldn’t get that meeting out of my mind for days. I had talked a lot during that meeting; I did very little listening. . Every time I meet with a customer and listen to their ambitions, successes and challenges, I walk away having learned something new. I kept thinking about what I could have said or done better.

Leadership 69

Leadership Contact Center Innovation Meeting 69

Gainsight

MAY 31, 2023

These awards are also a testament to the company’s focus on innovation, staying ahead of the curve, and continuously improving its offerings to meet evolving market demands. The post Gainsight Continues Its Leadership Position in Customer Reviews appeared first on Gainsight Software.

Leadership 52

Leadership Gamification Analytics Customer Satisfaction 52

Vonage

FEBRUARY 4, 2016

Leadership has to be focused on the strategies that will have a lasting impact on the customer-focused culture. Keep purpose on your agenda, bring it to each meeting and incorporate it into decisions that affect the team, the customer and your bottom line. Culture is reflected in how people behave. Talk purpose. Purpose matters.

Customer Focused 120

Customer Focused Culture Leadership Omni-Channel 120

Calabrio

APRIL 28, 2021

Our goal was to provide a flexible , agent-centric platform that could quickly adapt to change and meet the moment. Gartner equally observes, “Innovations that meet the need for better management of employee engagement will be key to vendors’ differentiation in this market during the next few years.

Meeting 130

Meeting Engagement Management Contact Center 130

Totango

MARCH 31, 2020

Here are 10 leadership best practices that I’ve implemented at Totango and wanted to share with you as well. Weekly town hall meetings. Daily leadership standups. Rethink new ways of prioritizing internal communications and lead from the front with optimism, empathy, and resiliency. Do one or do all. Lead from the front.

Leadership 81

Leadership Video Guidelines Resources 81

Gainsight

DECEMBER 7, 2022

And since hiring and retaining talent remains a top concern for CFOs , some are working toward curbing the stress levels of their team members—by also curbing daily video meetings. Our Zoom meetings are no longer 30 or 60 minutes,” she writes. This time Hu shared his thoughts on making meetings less stressful.

Meeting 52

Meeting Video Guidelines Banking 52

Russel Lolacher

MAY 30, 2022

A few reasons he is awesome – he’s a leadership, employee engagement and customer experience expert and keynote speaker through his consultancy Brand at Work. Where followers fit in good leadership. How trust is an outcome, not a value of leadership. Is that is the best style of leadership? KEY TAKEAWAYS.

Leadership 52

Leadership Culture Exercises Airlines 52

Clarivate

MAY 3, 2023

Be bold with your ideas, your voice and your leadership. The post Celebrating women in IP: Meet our expert Rosemary Bassilakis appeared first on Clarivate. To the women seeking an IP career, please know, you are enough.” ” “Be resilient.

Meeting 52

Meeting Innovation Industry Leadership 52

Russel Lolacher

NOVEMBER 9, 2019

Leadership begins once you intentionally focus on building relationships. Because, great leadership is about strong relationships, especially those you have with those you are assigned to lead. The road to great leadership starts early. Below are a few suggestions to define where your leadership begins.

Leadership 61

Leadership Meeting Communication Connections 61