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Next time you visit Dubai, take a public transport

Avaya

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). From projects and operational perspective, RTA has a big focus on alternative smart channels.

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Conduent CX Research Finds Strong CX Fundamentals Are Essential in the Consumer Relationship

CSM Magazine

Customers are seeking out faster, simpler transactions, more consistency across channels, and easier access to live support. billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. email, chat, live, social, etc.)

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Generative AI and multi-modal agents in AWS: The key to unlocking new value in financial markets

AWS Machine Learning

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. One of the ways to handle multi-modal data that is gaining popularity is the use of multi-modal agents.

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Deploy self-service question answering with the QnABot on AWS solution powered by Amazon Lex with Amazon Kendra and large language models

AWS Machine Learning

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. Generated answers can be modified to create the best experience for the intended channel. Human: Can it integrate with my CRM?

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Large language model inference over confidential data using AWS Nitro Enclaves

AWS Machine Learning

Multi-factor authentication – A security process that requires users to provide multiple authentication methods to verify their identity to gain access to the LLM. Transport Layer Security (TLS) – A cryptographic protocol that provides secure communication that enhances data privacy in transit between users and the LLM service.

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2022 Energy & Utilities Outlook

West Monroe

In turn, utility decarbonization goals require continued investments in several areas, including energy efficiency, demand response, and renewable energy resources; beneficial electrification; alternative transportation; and cyber protection as more technologies are added to the grid and the grid becomes more dynamic.

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How To Balance Digital and Human Customer Support

Martin Hill-Wilson

The more we adopt self managed, digital channels which optimise our expectations for ‘always there’, real time delivery, we are also rediscovering the expectation for human engagement when it matters. Therefore effective omni-channel design is an engagement experience that works in any given customer situation. Digital Profiling.