AWS Machine Learning

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational.

Self Service 107

Self Service Contact Center Multi-Channel Knowledge Base 107

CSM Magazine

SEPTEMBER 14, 2023

Customers are seeking out faster, simpler transactions, more consistency across channels, and easier access to live support. billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. enabling 1.3

Consumers 59

Consumers Self Service Multi-Channel Ecommerce 59

Avaya

MAY 4, 2016

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). From projects and operational perspective, RTA has a big focus on alternative smart channels.

Transportation 40

Transportation Omni-Channel Multi-Channel Self Service 40

Martin Hill-Wilson

SEPTEMBER 22, 2016

The more we adopt self managed, digital channels which optimise our expectations for ‘always there’, real time delivery, we are also rediscovering the expectation for human engagement when it matters. Therefore effective omni-channel design is an engagement experience that works in any given customer situation.

Omni-Channel 40

Omni-Channel Self Service How To Multi-Channel 40

Kustomer

APRIL 16, 2020

Not only is the client’s problem important, but the means, or channel, that your company uses to resolve it should be an additional focus. It is essential to understand the customer’s situation, and realize whether a personal interaction with a rep or an automated conversation would be more efficient. Vikas Bhambri: (06:39).

Customer Experience 52

Customer Experience How To Contact Center Airlines 52

ViiBE Blog

JANUARY 22, 2021

Video assistance, on the other hand, has specific tools and functionalities, beyond basic video call features, designed to enhance field service operations and after-sales support. We are present in several sectors, including energy, retail, transport and mobility, construction, insurance, etc.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

Currency Alliance

NOVEMBER 14, 2019

Since customers are losing patience with brands that don’t recognize them as people, or enable consistent, multi-channel engagement, this priority remains over-arching in 2020. Case studies are now emerging which demonstrate the benefits of rewarding many non-purchase brand interactions. The tide is turning.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40