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Retail Reputation Management: Shop Strategies for Customer Retention

InMoment XI

Whether you are a local shop, regional staple, or nationwide brand, reputation management is one of the most important marketing strategies you need to master to ensure brand success. These statistics are all fine and well, but how do you execute those strategies across your company?

Retail 260
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How to Power up Your B2C Marketing Strategies with Surprising B2B Secrets

C3Centricity

As has been claimed for decades, there are differences between B2C marketing strategies and those of business-to-business (B2B). Understanding the Landscape of B2B vs. B2C Marketing At the heart of all effective marketing strategies lies the principle of satisfaction and connection. B2B decisions are driven by logic and ROI.

B2C 226
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How We Think The Gartner® Magic Quadrant™ Can Help Shape Your CX Strategy

InMoment XI

When it comes to creating your customer experience strategy, and deciding which partner to execute that strategy with, it is always important to look at third-party research. Users should view it as part of a larger toolkit rather than a singular determinant in their technology procurement strategy.

Strategy 260
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How AI Customer Experience Can Advance Your Business Strategy

InMoment XI

It empowers businesses to make informed decisions that drive positive change, all while significantly reducing the time and effort spent on analyzing vast amounts of unstructured data, such as customer feedback. This personalization not only enhances customer satisfaction but also drives sales and fosters brand loyalty.

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The Customer-Powered Enterprise Playbook

In order to win the market, organizations need to leverage their customers not only to inform their business strategy, but also to fuel it. Leveraging customers to enhance all aspects of your business strategy will accelerate sales, reduce churn, and increase customer lifetime value.

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How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Reviewing your existing CX strategy is a good place to start.

Strategy 208
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How to Ask for a Review: Strategies and Examples to Boost Your Brand Reputation

InMoment XI

Reviews support your brand reputation management strategy. It also creates powerful social proof for inspiring shopper confidence and driving sales. Ask for Reviews at the Point of Sale A straightforward way to ask for reviews from customers is by making the request right when they’re completing a purchase or finishing their visit.

Examples 260