Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and insights at DoorDash and Cruise, two of the most successful YC companies. How did you get into this exciting field? Arianna: How did I get here? Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. It was definitely accidental.

Roadmap 63

Roadmap Analysis Data Company 63

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How did you get into this exciting field? Arianna: How did I get here? How to Use Insights To Drive Product Roadmap. Interview with Arianna McClain, Director of UX at Cruise.

Roadmap 54

Roadmap Customer Insights Company User Experience 54

Gainsight

OCTOBER 22, 2020

I’m responsible for Product Management and Technical Communications. As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. This product experience is designed to reduce administrator effort and streamline the end-user experience.

Meeting 98

Meeting Management Roadmap Customer Centricity 98

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Today’s Product teams are under increasing pressure to deliver outstanding products and exceptional user experiences. Check out our Essential Guide to learn how to navigate the new product experience landscape. How do I improve MAU/DAU?

Metrics 65

Metrics Net Promoter Score Management How To 65

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. Because the challenge is to prioritize which one – how to identify the one that has the biggest impact or aligns with the business goal.

Roadmap 52

Roadmap Feedback Customers Survey 52

delighted

JUNE 29, 2021

Guest contribution by Christopher Beck, Product Manager at MediaMath. These are users who do not have the patience to call up a cab company and wait for them to find a driver in your area – these users also may not want human interaction. How to establish a good product/market fit. How would they describe the experience?

Measurement 95

Measurement Net Promoter Score Marketing How To 95

Gainsight

AUGUST 27, 2021

If you’re a product manager, you’re constantly being slammed by figures and opinions. How do you know which KPIs are worth your time? We’ve picked out the best product management KPIs to track if you want to back decisions, focus priorities, secure buy-in, and prove product ROI. You don’t have to panic. The takeaway? Login rate.

Net Promoter Score 52

Net Promoter Score Management NPS ROI 52

SurveySensum

OCTOBER 17, 2023

How to Choose the Right NBFC Customer Feedback Tool? How We Evaluated the NBFC Customer Feedback Tool? A NBFC customer feedback tool is designed to gather, manage, and analyze feedback from customers of non-banking financial companies. How to Choose the Right NBFC Customer Feedback Tool?

Feedback 52

Feedback Tools Management Knowledge Base 52

ShepHyken

JULY 12, 2019

In fact, the applicability of AI and its subset, machine learning, is relevant across all facets of the business, including facility management. By integrating machine learning and AI capabilities into your processes, you can optimize the performance of your facilities and staff to drive a positive customer experience.

Customer Experience 108

Customer Experience How To Roadmap Analysis 108

Gainsight

OCTOBER 25, 2021

Product feedback loops are the ultimate tool for scanning a user’s experience, pinpointing product shortfalls, and boosting your product. Wondering how to anchor these feedback loops into your product? If you’re a product leader or manager, you’re probably slammed with more feedback than you can handle.

Feedback 98

Feedback Roadmap Analysis User Experience 98

Solvvy

OCTOBER 25, 2022

Quantifying customer feedback on areas of your business – such as product quality, prices, user experience, and the effectiveness of live support – allows you to calculate the index for your business. . How to Create a Good Customer Satisfaction Survey. Train Your Employees on How to Improve Customer Experiences.

Customer Satisfaction 62

Customer Satisfaction Measurement Effort Score How To 62

Gainsight

APRIL 5, 2022

But product leaders and managers know how challenging it can be to keep that growth moving in the right direction. In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. User expectation gaps emerge.

Company 52

Company Multi-Channel Roadmap Analytics 52

Gainsight

AUGUST 22, 2021

Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. With this feedback lighting the way, you’ll see a clear route to better user experiences and a more valuable product. Master your product roadmap. Master Your Product Roadmap.

Tips 52

Tips Strategy Roadmap Net Promoter Score 52

Customer Bliss

SEPTEMBER 19, 2017

From her LinkedIn: Libby is the Chief Customer Officer and founding partner of Alteryx, Inc, Alteryx® provides strategic analytics software for enterprise and SMB companies making critical decisions about how to expand and grow. Year 3: They focused more on onboarding and how to work with the user base/community.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

ChurnZero

JULY 12, 2019

Users must feel compelled to access your application over time. This is linked to a) the kind of solution you offer, b) your product roadmap, c) your customer success program, and d) your user experience. Your roadmap can partially influence that. Say they’re stuck and don’t know how to perform a particular action.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

Circular Edge

APRIL 22, 2020

Through the theme of “ Re-Imagining JDE ,” Lyle Ekdahl illustrated how customers are leveraging EnterpriseOne 9.2 to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. Lease Management. JD Edwards Re-Imagined.

Resources 52

Resources Innovation Roadmap Self Service 52

Gainsight

MAY 3, 2022

To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. In order to increase expansion revenue, you need to consistently improve your product by enhancing your users’ experiences.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 107

B2B Customer Experience B2C Net Promoter Score 107

Customer Bliss

NOVEMBER 15, 2018

For Samantha and her team, the question they had to ask was, how do you maintain relationships with your customers, with 20th-century technology and thinking? Samantha enlisted the help of her user experience team to put together a comprehensive audit. They set out to understand the full assessment of problems silo by silo.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Lumoa

AUGUST 23, 2021

A positive customer experience comes down to making a customer feel valued during every experience , whether that’s offering delayed payments, incorporating free features, or simply remembering their name. How to elevate Customer Experience post-covid In a recent survey by Bain and Co.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Gainsight

JUNE 17, 2022

Even more importantly, you might miss the chance to achieve what your PLG strategy was designed for—enhanced user experiences, product adoption, and overall business growth. . Here’s how to pick out the perfect metrics for product-led growth. . How do product-led strategies contribute to business growth?

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Thematic

JULY 11, 2022

Insights found via the analysis show how you can improve your product, customer service, or employee experience. Here’s how thematic analysis can be applied in the real world: Drive product roadmaps Thematic analysis is awesome when it comes to analyzing subjective feedback like product reviews.

Analysis 77

Analysis Roadmap Banking NPS 77

Gainsight

SEPTEMBER 1, 2021

This product-focused approach isn’t just changing how SaaS businesses sell; it’s redefining the way the whole company operates. For product leaders and managers, now’s the perfect chance to embrace product growth, and tap into its benefits, as the strategy reshapes the industry. Ready to start riding the product growth wave?

User Experience 52

User Experience Roadmap Strategy Tips 52

Qualtrics

FEBRUARY 6, 2019

Below are 10 product experience conferences that you should check out for 2019. The Product Experience Track at X4 Experience Management Summit. Who should go: Everyone in the experience management industry, regardless of position or rank. Design a data-driven product roadmap. Date: March 5-8, 2019.

Conference 33

Conference Management Innovation Roadmap 33

Guavus

FEBRUARY 17, 2022

This quote from Leonardo de Vinci describes the most exciting challenge I face in product management. Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. Closing the loop on customer experience.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

PeopleMetrics

FEBRUARY 26, 2018

Keep a finger on the pulse of your end-user experience. How can you empathetically listen to the end-users of your product if you do not have that live intelligence at your fingertips? End-user NPS feedback should be part and parcel with your software lifecycle management and product development process.

NPS 96

NPS Net Promoter Score Company Feedback 96

SurveySparrow

NOVEMBER 28, 2023

User Experience Enhancements: Improving overall user experience with faster, intuitive, and advanced features. Strategic management of this requirement involves recognizing their neutral impact on customer sentiment. Roadmap Alignment: Embed Kano Analysis into your product development roadmaps.

Customer Satisfaction 52

Customer Satisfaction Analysis Roadmap Customer Expectations 52

SurveySparrow

JULY 20, 2023

.’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved. How to Gather Customer Experience Insights? Here’s a step-by-step guide on how to do it: 1.

Company 52

Company Customer Experience Social Media Analysis 52

Gainsight

JUNE 14, 2022

When you do product analysis right, it can help you build a world-class product experience for your customers. If you aspire to be a data-driven product manager or leader, read on. Here are the five essential product-analysis approaches that you can use for better decision-making and roadmapping. Adoption Analysis. Conclusion.

Strategy 52

Strategy Analysis Self Service Roadmap 52

SurveySensum

AUGUST 3, 2023

How to choose the right software? How did we evaluate the B2B SaaS feedback software? A B2B SaaS feedback software is a powerful tool designed to assist businesses in collecting, managing, and analyzing feedback from their B2B customers. How to Choose the Right Software? What is B2B SaaS feedback software?

B2B 52

B2B Software Feedback NPS 52

SurveySensum

SEPTEMBER 12, 2023

After a successful campaign launch, he was promptly presented with an in-app survey asking, “How was your experience with our software today?” On the other hand, Robin, another acquaintance of mine, also prioritizes customer experience management. He employs a different feedback platform for the same purpose.

Survey 52

Survey Feedback User Experience Touchpoint 52

ECXO

APRIL 26, 2023

High levels of customer satisfaction, loyalty and advocacy are built on well-designed user experiences; products and services that customers want and need. Successful CDOs understand how customers experience products and services and are relentless in working out how to improve them.

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 52

Centercode

SEPTEMBER 17, 2019

How are people going to use it? Your Objective : Evaluate how (and how easily) your audience will be able to use your product. Recommended Research Type : User Experience (UX) Research. UX Research is typically used during the concept and design phases to shape user interactions with your product.

Touchpoint 45

Touchpoint Feedback Roadmap User Experience 45

Wootric CX Blog

MARCH 1, 2020

An established SaaS company that’s moved beyond the startup phase wants to unite its various customer Experience efforts. The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Timelines (and how to stick to them).

Effort Score 52

Effort Score Roadmap Touchpoint Analysis 52

Gainsight

JULY 14, 2022

As a product leader or manager, you’re pouring loads of time, energy, and resources into every project. These product reports reveal how well your time and energy investments are paying off. And when it’s done right, product analytics will help you build a world-class product experience for your customers. Adoption Analysis.

Analysis 59

Analysis Analytics Feedback Roadmap 59

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap.

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap.

Innovation 40

Innovation Roadmap Case Study Conference 40